Helpful ReplyHow do I cancel my monthly membership?

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mikenmar
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2017/08/01 14:51:36 (permalink)
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How do I cancel my monthly membership?

Can someone please tell me how I cancel my monthly SONAR membership?  I can't find an option to do so on the website or in the software...
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scook
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Re: How do I cancel my monthly membership? 2017/08/01 15:24:01 (permalink)
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There should be information on the invoice regarding contact information. Cleverbridge support can help with this. Here is a link I found in this knowledge base article http://www.cakewalk.com/Support/Knowledge-Base/2007013435/How-to-change-your-payment-method-with-Cleverbridge
 
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mikenmar
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Re: How do I cancel my monthly membership? 2017/08/01 15:31:48 (permalink)
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scook
There should be information on the invoice regarding contact information. Cleverbridge support can help with this. Here is a link I found in this knowledge base article http://www.cakewalk.com/Support/Knowledge-Base/2007013435/How-to-change-your-payment-method-with-Cleverbridge
 





Those links don't help, unfortunately.  The first one refers to a "Subscription Cancellation" link in an email from Cleverbridge.  I never got an email from them.  I got emails from Cakewalk when I first purchased the product, but none of them have any reference to cancelling the subscription.
 
I looked in the "My Account" section of the website, but I can't locate a cancel option.
 
Cakewalk isn't the only company that does this, but I find it highly irritating when companies make it difficult to cancel subscriptions to their products.  It makes me a lot less likely to buy something from that company again.
 
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scook
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Re: How do I cancel my monthly membership? 2017/08/01 16:08:25 (permalink)
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To contact Cakewalk order support, there is an email option at the bottom of this page http://www.cakewalk.com/Support/Email/OrderSupport
 
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mikenmar
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Re: How do I cancel my monthly membership? 2017/08/01 16:26:35 (permalink)
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scook
To contact Cakewalk order support, there is an email option at the bottom of this page http://www.cakewalk.com/Support/Email/OrderSupport
 





Thanks, I did send an email about this.  Haven't received a reply yet.  But it shouldn't be necessary; there should be a straightforward way to cancel your subscription somewhere on your account page.  If there is such a thing, I haven't been able to find it.
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bapu
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Re: How do I cancel my monthly membership? 2017/08/01 19:36:50 (permalink)
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mikenmar
scook
To contact Cakewalk order support, there is an email option at the bottom of this page http://www.cakewalk.com/Support/Email/OrderSupport
 





Thanks, I did send an email about this.  Haven't received a reply yet.  But it shouldn't be necessary; there should be a straightforward way to cancel your subscription somewhere on your account page.  If there is such a thing, I haven't been able to find it.


If you mean Cakewalk account page, I don't believe you can cancel your subscription there. I'm 99% certain you have to do that with Cleverbridge not Cakewalk.
 
I say this because that's what another forum member needed to do when he went from monthly to lifetime.
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Seth Kellogg [Cakewalk]
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Re: How do I cancel my monthly membership? 2017/08/03 21:56:18 (permalink) ☄ Helpfulby jimfogle 2017/08/05 23:12:30
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OP is all set now. Support got back to him.

Best Regards,
Seth
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