Helpful ReplyMelodyne tool context menu freezes in place (critical bug)

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cboshuizen
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2017/08/09 00:33:17 (permalink)
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Melodyne tool context menu freezes in place (critical bug)

When using  melodyne region effects, right click brings up the tool bar, to save moving the mouse back to the top. Since 2 updates ago, this toolbar often freezes in place. Once it does so, all hell breaks loose, melodyne playback starts glitching, future edits are not displayed, neighbouring edits become trashed, the melodyne cache becomes corrupted, the working files too, and sonar will eventually crash. I now save a new copy of the project immediately when this happens and restart the app, because it continuing can be costly. 
 
See below for a screen grab, with the frozen tool bar (which is inert and floats above most windows apps) and the real one, which can no longer select tools, but displays properly. 
 

 
I am able to get this to happen regularly by right clicking while playback is happening. The bug occurs less often with playback stopped, but does happen too. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
#1
Wookiee
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/15 10:34:04 (permalink)
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Can not say I have seen this, what Audio Interface are you using and what driver model and buffers?

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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/19 05:44:59 (permalink)
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I use Mackie Onyx Blackjack, though the FL ASIO driver that ships with FL Studio (not ASIO4ALL). Buffer is 256, reporting 5.3ms latency. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/20 17:32:26 (permalink)
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1. I would suggest using Mackie's own ASIO driver. 
2. I would also suggest upping you buffers when using Melodyne.

Is there any reason why you use the FL ASIO or is that just because that is how it was supplied?

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msorrels
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/20 18:10:32 (permalink) ☄ Helpfulby cboshuizen 2017/08/29 03:16:34
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Melodyne really doesn't run well unless you set your ASIO buffers to at least 1024.  Older versions of it would complain but I think they removed the dialog warning you, but the problem still is there.  See this note from version 2:
http://helpcenter.celemony.com/editor2/en/singletrack_tour_tt_performance.html
For Melodyne to function reliably, the size of the DAW’s buffer must be at least 512 samples, but we recommend a buffer size of 1,024 samples.

Version 4's manual has a few references to 1024 samples as well (under the topics dealing with Rewire and Cubase).
 
And unless you have no choice you should always use your native sound cards ASIO driver.

-Matt
 
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/29 03:17:14 (permalink)
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msorrelsMelodyne really doesn't run well unless you set your ASIO buffers to at least 1024.  

Interesting, I did not know that. I will certainly give that a try. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/08/29 03:19:02 (permalink)
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Wookiee
1. I would suggest using Mackie's own ASIO driver. 
2. I would also suggest upping you buffers when using Melodyne.

Is there any reason why you use the FL ASIO or is that just because that is how it was supplied?


Sorry for the delay, I was on travel this month. 
I will try the Mackie driver. I had been using the FL ASIO wrapper as it seemed more stable - I have tested all the permutations and that seemed the least glitchy, least effort. I also don't trust the now-ancient Mackie 3.0 USB drivers, they aren't even written for Windows 10. They work, but I don't trust any software that hasn't had a bug fix in over 5 years. In my tests, it seemed to work worse. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/05 20:23:37 (permalink)
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I just remembered the other reason why I don't use the Mackie Driver - it doesn't allow other programs to access the audio driver when Sonar is in use, and it doesn't seem to respect the "Suspend Audio Engine when SONAR is Not in Focus" setting.That means I can't listen to reference tracks, bounced audio, or youtube vids while working. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/06 10:51:18 (permalink)
-1 (1)
Check in Windows > Control Panel > Sound ensure the listen to this device is enabled.  I had a problem with my PreSonus AudioBox USB were I could not hear anything other than SONAR until this was checked. 

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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/08 18:20:20 (permalink)
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Wookiee
Check in Windows > Control Panel > Sound ensure the listen to this device is enabled.  I had a problem with my PreSonus AudioBox USB were I could not hear anything other than SONAR until this was checked. 


You mean in the recording properties  for my interface? I don't understand why I would do that, all it did was pass the input to the output so my mic inputs were now coming straight out the speakers. 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/08 18:28:07 (permalink)
+2 (2)
cboshuizen
Wookiee
Check in Windows > Control Panel > Sound ensure the listen to this device is enabled.  I had a problem with my PreSonus AudioBox USB were I could not hear anything other than SONAR until this was checked. 


You mean in the recording properties  for my interface? I don't understand why I would do that, all it did was pass the input to the output so my mic inputs were now coming straight out the speakers. 


Thanks for the negative vote inspires one to want to help.

No I meant Windows sound.  

Is the software mixer for your interface(I/F) set to pass through or is set to loop through DAW software?  
 
Some I/F mixers have a specific setting to allow for real time monitoring.  i.e. what is input not only passes through the I/F to the I/F's outputs but also to the DAW's inputs.  Some just require the input faders to be up some require the I/O matrix to be configured, with out see the manual for your specific I/F I have no idea, I was just trying to be helpful, now.......

Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/08 20:59:37 (permalink)
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Wookiee
Thanks for the negative vote inspires one to want to help.

I'm sorry, I was more curious what that would do. I didn't mean to offend, and I'm sorry I experimented on your post. It seems I can't undo it =(
Wookiee
No I meant Windows sound.  

The closest setting to what you described above his this one, "Listen to this device":

but that just pass input audio straight to the speakers, as the icons indicate.
Wookiee
Is the software mixer for your interface(I/F) set to pass through or is set to loop through DAW software?  
Some I/F mixers have a specific setting to allow for real time monitoring.  i.e. what is input not only passes through the I/F to the I/F's outputs but also to the DAW's inputs.  Some just require the input faders to be up some require the I/O matrix to be configured, with out see the manual for your specific I/F I have no idea, I was just trying to be helpful, now.......

Other than the ASIO buffer, there are no device-specific control panels for this interface. I can't see any other relevant settings in the windows control panels either. 
 
I tried also this setting "Allow applications to take exclusive control of this device", but it still didn't allow two applications to use the interface at once. 


// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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Wookiee
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/09 08:34:14 (permalink)
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No problem I was not so offended that I did not still try to help

In that first screen shot the answer is Yes tick the box listen to this device.  This tells Windows to use the Audio device for sound.

In the second screen shot I would change the line next to the test to,
2 Channel, 24 bit. 44100HZ (Studio Quality)
or whatever the equivalent 24 bit setting is.

I would not check the, Allow applications to take exclusive control of this device. But that might be something to experiment with.

In SONAR Preferences > Audio > Playback and Recording I would check the Box, 
Suspend Audio Engine When SONAR is Not in Focus.
This should allow other application that out sound to be able to use the interface.  It used to be,
Share the drivers with other programs.

Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/12 22:50:09 (permalink)
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Wookiee
In the second screen shot I would change the line next to the test to,
2 Channel, 24 bit. 44100HZ (Studio Quality)
or whatever the equivalent 24 bit setting is.

Ah - I've never actually played with this setting - I'll give it a shot when I get back to the studio this weekend. 
 

// Silent PC, i7-6700K, 16GB RAM, 512GB SSD, Windows 10 Home Creator Update  // Sonar Platinum - latest monthly release // Melodyne Editor 4.1, Addictive Drums & Keys, Z3TA+2, Dim Pro // FL Studio Producer 12.4 all plugins + some FL VSTIs in Sonar //
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davidpa
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/09/17 09:46:45 (permalink)
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RE: cboshuizen post: This intermittent freezing of the Melodyne Rt click tool menu has just started happening to me too. I have to save and restart to stop Sonar crashing. I am using Win 7 64 Bit and an RME UCX interface. Most frustrating!
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cboshuizen
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/10/03 21:09:52 (permalink)
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Any updates, cakewalk?

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Jon Sasor [Cakewalk]
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Re: Melodyne tool context menu freezes in place (critical bug) 2017/10/03 21:27:17 (permalink)
+1 (1)
cboshuizen
Any updates, cakewalk?




At present we have not been able to reproduce this issue. If the UI within Melodyne is freezing, it sounds like there might be an issue that Celemony needs to address directly. If you have a crash dump file from SONAR from under these circumstances, please upload it and we'll take a look.

Jonathan Sasor
Quality Assurance Engineer 
BandLab
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