30th anniversary rapture expansion pack question

Yes they should be.  I have installed the 30th anniversary rapture expansion pack into Rapture Pro and they do indeed appear.

I looked at my rapture pro and was up to date, but reinstalled rapture pro anyway, and deleted the former download of the expansion pack and downloaded it again not using command center this time as I did the first time. So again the expansion pack downloaded to c-cakewalk content-rapture pro-programs folder, and again it does not show up in rapture. If I click the load program in rapture pro, it opens to look for programs in c-program data-cakewalk-rapture-programs so I copied the expansion pack into this folder, and tried to manually open one of the sounds into rapture but nothing happens if I use one of the expansion pack sounds. All other sounds open for me manually. So I copied the expansion pack to the c-cakewalk content-rapture pro-program-rapture (legacy) folder and cannot manually open one of the new sounds from any of these three locations. I tried opening rapture pro using the + method and also the insert method and they work the same and don't load any of these new sounds. They work fine in rapture session. I emailed support 3x in the last month asking about this and had not gotten any replies. Puzzled, thanks, treesha