[Solved] Sonar ER 2017.8 Received "Failed To Launch Help" from Help menu

Author
Post
Essentials Only Full Version
Grem
Max Output Level: -19.5 dBFS
  • Total Posts : 5562
  • Joined: 2005/06/28 09:26:32
  • Location: Baton Rouge Area
  • Status: offline
2017/09/02 03:25:33 (permalink)
0

[Solved] Sonar ER 2017.8 Received "Failed To Launch Help" from Help menu

When I click on my "Help" in the title bar, then click "Documentation" I get an error message:
 
"Failed To Lauch Help"
 
edit: updated subject to include error description and [Solved] - sc
post edited by scook - 2017/09/09 19:04:17

Grem

Michael
 
Music PC
i7 2600K; 64gb Ram; 3 256gb SSD, System, Samples, Audio; 1TB & 2TB Project Storage; 2TB system BkUp; RME FireFace 400; Win 10 Pro 64; CWbBL 64, 
Home PC
AMD FX 6300; 8gb Ram; 256 SSD sys; 2TB audio/samples; Realtek WASAPI; Win 10 Home 64; CWbBL 64 
Surface Pro 3
Win 10  i7 8gb RAM; CWbBL 64
#1

9 Replies Related Threads
    cowboydan
    Max Output Level: -72 dBFS
    • Total Posts : 908
    • Joined: 2012/01/13 06:10:21
    • Location: Asperen, Netherlands
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/02 10:58:14 (permalink)
    +1 (1)
    I tryed to verify this, but it all works as expected.
    #2
    Grem
    Max Output Level: -19.5 dBFS
    • Total Posts : 5562
    • Joined: 2005/06/28 09:26:32
    • Location: Baton Rouge Area
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/02 12:19:50 (permalink)
    0
    Thanks for checking Dan.

    I found out that it is related to using local help files. If I uncheck "Always Use Local Help Files" in Preferences, it works as expected. Don't know why it won't open the local help files on my machine.

    Grem

    Michael
     
    Music PC
    i7 2600K; 64gb Ram; 3 256gb SSD, System, Samples, Audio; 1TB & 2TB Project Storage; 2TB system BkUp; RME FireFace 400; Win 10 Pro 64; CWbBL 64, 
    Home PC
    AMD FX 6300; 8gb Ram; 256 SSD sys; 2TB audio/samples; Realtek WASAPI; Win 10 Home 64; CWbBL 64 
    Surface Pro 3
    Win 10  i7 8gb RAM; CWbBL 64
    #3
    pwalpwal
    Max Output Level: -43 dBFS
    • Total Posts : 3249
    • Joined: 2015/01/17 03:52:50
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/02 12:36:23 (permalink)
    +1 (1)
    sounds like they forgot the local help option?

    just a sec

    #4
    promidi
    Max Output Level: -66 dBFS
    • Total Posts : 1220
    • Joined: 2014/11/21 18:46:39
    • Location: South Australia
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/02 12:53:52 (permalink)
    +1 (1)
    Confirmed here as well.  The other options do work however.

    Windows 10 64bit fully patched, 16 gig ram . 
    PCR-800 Controller.  (Working in Win 10 1809 64bit)
    CPU: i5 4670. 
    Video: Nvidia GTX560ti (latest drivers).
    Audio IF: Focusrite 2i2 2nd Gen

    Internet always on.

    Software    : Cakewalk by Bandlab (2018.09 B29)
    ASIO mode. 24bit 48khz 256 samples 
    Rapture Pro, AAS GS2, VS-3, EP-4, VA-2, Chromophone 2, Z3TA+ 2, Addictive drums 2, Addictive Keys, Mpowersynth (latest), Iris 2, GPO5, Sampletank 3,
    #5
    Wookiee
    Rrrrugh arah-ah-woof?
    • Total Posts : 13306
    • Joined: 2007/01/16 06:19:43
    • Location: Akahaocwora - Village Yoh Kay
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/03 14:48:37 (permalink)
    0
    Pressing F1 opens the help but following your recipe it fails here Michael. with the same conclusion,

    If not Local help then help opens in a browser.

    Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
    Karma has a way of finding its own way home.
    Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit
    Secondary  i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit
    CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8 
    #6
    Canopus
    Max Output Level: -85 dBFS
    • Total Posts : 261
    • Joined: 2014/12/20 14:02:38
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/08 06:31:14 (permalink)
    0
    To my surprise this bug still exists in the 2017.08 official release.
     
    @Grem: Maybe you should be more specific in the thread title?
    #7
    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/08 06:45:35 (permalink)
    0
    And likely will continue to be a problem until the local documentation catches up with the release. It appears the local help is now out of sync with the web-based help.
    #8
    Morten Saether [Cakewalk]
    Administrator
    • Total Posts : 176
    • Joined: 2003/10/28 14:39:38
    • Location: Boston, MA, USA
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/08 20:10:48 (permalink)
    0
    Grem
    I found out that it is related to using local help files. If I uncheck "Always Use Local Help Files" in Preferences, it works as expected. Don't know why it won't open the local help files on my machine.



    Correct, this is only an issue when using local help. The new Help > Documentation menu command requires the latest SONAR 2017.08 help, which is now available in C3. Early Access releases typically only include online help.
     
    #9
    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: Sonar ER 2017.8 2017/09/08 20:15:09 (permalink)
    0
    I just forced an update check in the Command Center and the 2017.08 Local Help is still not available. The file is in my account. Maybe there is a problem with the CCC push.
    The 2017.08 local help installer appeared about 10 minutes ago in CCC
    As expected 2017.08 local help solved the menu issue with local help. Now I can go back to using the web-based help.
    thanks
    post edited by scook - 2017/09/08 20:41:05
    #10
    Jump to:
    © 2024 APG vNext Commercial Version 5.1