Audioicon
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A sensitive customer base
So I have been in these forums almost 2 decades but one thing that is apparent is how people are treated if they dare say anything slightly negative about Sonar/Cakewalk.
You literally need a speech writer to make sure you say nothing negative.
I can criticize Samsung If my refrigerator is broken, I can criticize an airline for giving my seat away. In a nutshell, I can criticize every other entity on the planet except Sonar.
To me, this does not help make Cakewalk better because like every other company or product, there are good and bad. Cakewalk has come a long way and is great at some things but terrible at others.
Is it ever okay to say anything critical around these parts?
Brace for impact!
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craigb
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Re: A sensitive customer base
2017/10/21 21:06:27
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 (Just kidding. I hope!  )
Time for all of you to head over to Beyond My DAW!
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Linear Phase
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Re: A sensitive customer base
2017/10/21 21:24:41
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You should try the pump.. it helps with these sorts of issues
too many lasers...  Sonar = audio editing ninja of a music software!
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Audioicon
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Re: A sensitive customer base
2017/10/21 21:32:30
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craigb
(Just kidding. I hope! )
Well, given I am not sure what you are attempting to convey, it does not matter.
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telecharge
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Re: A sensitive customer base
2017/10/21 21:33:06
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I'm not afraid to be critical, and I have been. It seems to me the company is more sensitive than its customers. I found the moving of Craig's farewell thread here to be in poor taste. As if one thread is going to distract the whole Sonar forum?  Maybe Craig doesn't care, but it irked me.
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Audioicon
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Re: A sensitive customer base
2017/10/21 21:37:01
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☄ Helpfulby telecharge 2017/10/21 21:39:41
telecharge
I'm not afraid to be critical, and I have been.
It seems to me the company is more sensitive than its customers. I found the moving of Craig's farewell thread here to be in poor taste. As if one thread is going to distract the whole Sonar forum? Maybe Craig doesn't care, but it irked me.
Agreed! I noticed that too. IMHO, it feels like the Oscars or Grammy's, you know when they start playing the freaking music when someone starts to give a speech. Like what was done to Johnny Carson. The guy is saying good bye and you decide to move the post.
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GjB
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Re: A sensitive customer base
2017/10/21 22:13:53
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I think people need to be responsible in their actions.
So many people treat the internet and forums like a place to just vent and let off steam, with no thought to the potential consequences of their viewable communication.
To be a fan boy of something can be rather lame I think, yet I do believe in supporting a product, service or company if you believe in it, benefit from it, etc.
I believe in complaining via customer support and not publicly bashing something in a forum. If there's a need to bash something, then move on to something you don't feel the need to bash.
(If it's something helpful like why don't we improve the social media design, etc. then I feel that that could be helpful going forward.)
If I had a business which I was working hard to keep going in such competitive times, I wouldn't enjoy emotionally detached, random or anonymous people coming there to complain, when I'm doing my best to create the opposite reality for everyone involved.
2 cents
The Computer Mouse ( web) Cakewalk by BandLab, Windows 10 Pro (64-bit), Focusrite 2i4 (Gen 1), i7-3770K, NH-D14, 32 Gigs, GTX 970, SSDs and HD, Sony MDR-7506, M-Audio Code 61. Easy-install guide
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.
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Re: A sensitive customer base
2017/10/21 22:14:26
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Audioicon
So I have been in these forums almost 2 decades but one thing that is apparent is how people are treated if they dare say anything slightly negative about Sonar/Cakewalk.
You literally need a speech writer to make sure you say nothing negative.
I can criticize Samsung If my refrigerator is broken, I can criticize an airline for giving my seat away. In a nutshell, I can criticize every other entity on the planet except Sonar.
To me, this does not help make Cakewalk better because like every other company or product, there are good and bad. Cakewalk has come a long way and is great at some things but terrible at others.
Is it ever okay to say anything critical around these parts?
Brace for impact!
Preach it brother. You are spot on. I for one believe the 'sensitivity' comes from insecurity.
Intel i7 4790 @3.6Ghz - 32GB Ram - Windows 10 Pro 64bit - RME Fireface UFX+
Studio One 4 Professional, REAPER, CbB-(Couldnb't be Bothered)
More Plugs than Plumbers Warehouse.
Happy Studio One User Since August 2015
"It's the entertainment value, the comic relief . . . plus the Software and Deals Forum"
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Anderton
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Re: A sensitive customer base
2017/10/21 23:00:58
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telecharge
I'm not afraid to be critical, and I have been.
It seems to me the company is more sensitive than its customers. I found the moving of Craig's farewell thread here to be in poor taste. As if one thread is going to distract the whole Sonar forum? Maybe Craig doesn't care, but it irked me.
I thought it was not a smart business move, but otherwise I didn't care. It meant that instead of having everything in one place, other threads came out of it in different places. Besides, if there's a thread with 7,000 views in 48 hours that's on the same page as stickies you want people to see, it seems counter-productive to remove a traffic magnet. I do wish someone hadn't taken away my mod powers without letting me know. I went to mark a thread as "solved" and remove duplicate posts, but couldn't. It makes me feel like a persona non grata.
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.
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Re: A sensitive customer base
2017/10/21 23:11:22
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Remove your post then? second thoughts?
Intel i7 4790 @3.6Ghz - 32GB Ram - Windows 10 Pro 64bit - RME Fireface UFX+
Studio One 4 Professional, REAPER, CbB-(Couldnb't be Bothered)
More Plugs than Plumbers Warehouse.
Happy Studio One User Since August 2015
"It's the entertainment value, the comic relief . . . plus the Software and Deals Forum"
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Anderton
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Re: A sensitive customer base
2017/10/21 23:12:45
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Not at all. I went to edit to add to it, but now it won't stick. I'm trying to repost and it doesn't stick. Let's see if this one works, and then maybe I can edit it with my response. Matron Landslide
Preach it brother. You are spot on. I for one believe the 'sensitivity' comes from insecurity.
I really don't see how you can possibly be unaware that people make critical comments all the time in these forums. Many of the fixes are in direct response to issues brought up by users. What you may not understand is that it is entirely possible to be critical while being polite and helpful. What bothers people - as it should - is negativity for the sake of negativity, and the ill-informed rants from people who start threads like "MASSIVE BUGGS!! SONAR SUXXX!!! MOVING TO REPEAR!!!! and then you find out 20 posts down that once they upgraded the driver for their 12-year-old interface, everything was fine. For example, in the "Time to Vote" thread, you posted "Studio One for the win, the best by a Country Mile." That's just plain rude. No SONAR person is rude enough to go into a Studio One forum and talk about how great SONAR is. I guess they're just classier. Oh, and note that I'm not defending SONAR in any way, shape, or form with this answer. So don't say I'm sensitive to criticisms of SONAR - I'm sensitive to rude loudmouths.
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Audioicon
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Re: A sensitive customer base
2017/10/21 23:14:26
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I think I have had one post were I was critical of a feature change. Things got out of hand and heated and I simply left the issue alone. Apart from that, I usually do not complain about products. If I do not like something, I simply move on. Even when someone gets under my skin, I just leave it alone.
Maybe if Cakewalk had a Forum where people can freely express opinion specifically regarding a product or process, it may be more helpful.
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.
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Re: A sensitive customer base
2017/10/21 23:14:55
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Yes, sometimes if you split it and add it part at a time it will work, like split it in several posts, or sometimes just change it a little
[Edit} This was in reply to Andertons post when he had the disappearing post upon editing, which he has either now edited or removed.
Intel i7 4790 @3.6Ghz - 32GB Ram - Windows 10 Pro 64bit - RME Fireface UFX+
Studio One 4 Professional, REAPER, CbB-(Couldnb't be Bothered)
More Plugs than Plumbers Warehouse.
Happy Studio One User Since August 2015
"It's the entertainment value, the comic relief . . . plus the Software and Deals Forum"
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.
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Re: A sensitive customer base
2017/10/21 23:17:16
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Anderton
I'm sensitive to rude loudmouths.
hmmm, self sensitivity . . . can be a hard thing to deal with
Intel i7 4790 @3.6Ghz - 32GB Ram - Windows 10 Pro 64bit - RME Fireface UFX+
Studio One 4 Professional, REAPER, CbB-(Couldnb't be Bothered)
More Plugs than Plumbers Warehouse.
Happy Studio One User Since August 2015
"It's the entertainment value, the comic relief . . . plus the Software and Deals Forum"
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Anderton
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Re: A sensitive customer base
2017/10/21 23:20:40
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Matron Landslide
Anderton
I'm sensitive to rude loudmouths.
hmmm, self sensitivity . . . can be a hard thing to deal with
Someone should have told you back on the playground that "I know you are, but what am I" isn't really considered much of a response, let alone a clever one.
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.
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Re: A sensitive customer base
2017/10/21 23:23:08
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Anderton
Matron Landslide
Anderton
I'm sensitive to rude loudmouths.
hmmm, self sensitivity . . . can be a hard thing to deal with
Someone should have told you back on the playground that "I know you are, but what am I" isn't really considered much of a response, let alone a clever one.
lol
Intel i7 4790 @3.6Ghz - 32GB Ram - Windows 10 Pro 64bit - RME Fireface UFX+
Studio One 4 Professional, REAPER, CbB-(Couldnb't be Bothered)
More Plugs than Plumbers Warehouse.
Happy Studio One User Since August 2015
"It's the entertainment value, the comic relief . . . plus the Software and Deals Forum"
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electrodome1
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Re: A sensitive customer base
2017/10/21 23:31:17
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I agree...but in my mind, Windows 10 has some critical problems that could be affecting SONAR...I've been using CakeWalk for over two decades, too, and I have to re-learn everything every time I upgrade (almost)...which is to say, basically, that I won't be switching software to Cubase or Propellerheads, or anything.
SONAR Platinum RME FireFace 800 G-Force 960 cs750m Dual monitors Win 10 64 bit i7 4790 8-core 16.0 gb ram C;, D;, E; Hard drives - progs, audio, samples vst's: Arturia mini m, m.mod, arp2600, roland Jupiter, cs80, oberheim, DVi mellotron FF800
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Beepster
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Re: A sensitive customer base
2017/10/22 00:06:00
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craigb
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Re: A sensitive customer base
2017/10/22 01:13:37
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Time for all of you to head over to Beyond My DAW!
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Beepster
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Re: A sensitive customer base
2017/10/22 01:14:14
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Oh, good. Are we done with the stupid drama now?
thx
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craigb
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Re: A sensitive customer base
2017/10/22 01:17:59
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Beepster
Oh, good. Are we done with the stupid drama now?
thx
Impossible! This is the Coffee House you know.  
Time for all of you to head over to Beyond My DAW!
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Beepster
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Re: A sensitive customer base
2017/10/22 01:24:17
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craigb
Impossible! This is the Coffee House you know.
#WANNAWRESTLE?!! *oils up preemptively*
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S.L.I.P.
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Re: A sensitive customer base
2017/10/22 01:34:33
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BobF
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Re: A sensitive customer base
2017/10/22 01:35:55
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Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Beepster
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Re: A sensitive customer base
2017/10/22 01:42:19
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BobF
What's your favorite wrestling lick?
Pretty much everything on THIS. /notreally
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Beepster
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Re: A sensitive customer base
2017/10/22 01:44:10
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oh... man that is seriously unlistenable.
wow
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ampfixer
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Re: A sensitive customer base
2017/10/22 01:54:29
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Modern firing is something HR departments practice. IT's fast, efficient and uncaring. Often, they tell you your done, escort you to your desk to get your personal stuff and take you to the door. While you were being told, they revoked all your security privileges and locked out all your company computer access.
Since everything is done by computer an angry employee can trash files and delete archives. Most folks would never think about it, but due diligence dictates that you can't take the chance. That's why things often happen fast and key cards stop working etc.
What a world.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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S.L.I.P.
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Re: A sensitive customer base
2017/10/22 02:10:35
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Beepster
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Re: A sensitive customer base
2017/10/22 02:14:30
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In other news I watched "Barfly" for the first time in years the other day.
good flick
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craigb
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Re: A sensitive customer base
2017/10/22 08:36:40
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ampfixer
Modern firing is something HR departments practice. IT's fast, efficient and uncaring. Often, they tell you your done, escort you to your desk to get your personal stuff and take you to the door. While you were being told, they revoked all your security privileges and locked out all your company computer access.
Since everything is done by computer an angry employee can trash files and delete archives. Most folks would never think about it, but due diligence dictates that you can't take the chance. That's why things often happen fast and key cards stop working etc.
What a world.
This just happened on Thursday at one of my clients. I was told to be ready with all the required windows up so I could disable this person's accounts as soon as they were informed they were being let go.
Time for all of you to head over to Beyond My DAW!
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