stantough
Max Output Level: -89 dBFS
- Total Posts : 62
- Joined: 2014/09/26 11:23:12
- Status: offline
Sonar goes back to demo mode..??
Hi,
I'm using Sonar platinum, and have purchased the monthly updates for 2017. I wanted to check if anyone experiences this issue recently, whereby:
Everytime I launch SONAR I will have a notification asking to "personalize your user setting by copying application data files..."
And after entering, there will be another message saying that my membership has expired and SONAR is now running in Demo mode...?
|
Songroom
Max Output Level: -87 dBFS
- Total Posts : 174
- Joined: 2013/09/19 02:18:32
- Location: UK
- Status: offline
Re: Sonar goes back to demo mode..??
2017/11/25 08:28:08
(permalink)
Hi
Have you made 12 consecutive payments since your original purchase ?
Sonar Platinum - BandLab Cakewalk - Presonus 16.0.2 - Tannoys - Lava BandLamp ?
|
stantough
Max Output Level: -89 dBFS
- Total Posts : 62
- Joined: 2014/09/26 11:23:12
- Status: offline
Re: Sonar goes back to demo mode..??
2017/11/25 08:30:55
(permalink)
Hey thanks for the quick reply. Yes I made a one-time payment for the 2017 season pass, which itself is an upgrade from Platinum '16.
I forgot to add in another fact - my version is purchased via Steam, not sure if this helps. I tried contacting Steam for help but they keep rerouting me back to Cakewalk....
|
mudgel
Max Output Level: 0 dBFS
- Total Posts : 12010
- Joined: 2004/08/13 00:56:05
- Location: Linton Victoria (Near Ballarat)
- Status: offline
Re: Sonar goes back to demo mode..??
2017/11/25 08:31:42
(permalink)
Try signing into CCC again.
Many have been reporting that their monthly payment status as shown in the About screen has been updated to Owned. I suspect there is work behind the scenes fixing all these issues as they take priority over folks who already own Sonar as in fully paid.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
|
Songroom
Max Output Level: -87 dBFS
- Total Posts : 174
- Joined: 2013/09/19 02:18:32
- Location: UK
- Status: offline
Re: Sonar goes back to demo mode..??
2017/11/25 08:35:49
(permalink)
It may be worth checking this out... galeom
Yesterday Steam versions of Sonar and Rapture were updated but there is no info what was in update.
'Yesterday' refers to November 24th
Sonar Platinum - BandLab Cakewalk - Presonus 16.0.2 - Tannoys - Lava BandLamp ?
|
Borderer
Max Output Level: -90 dBFS
- Total Posts : 4
- Joined: 2010/07/16 04:12:38
- Status: offline
Re: Sonar goes back to demo mode..??
2018/03/01 11:40:32
(permalink)
I purchased Sonar Platinum on Feb 14 2017 and downloaded with redemption code and everything was working fine until I had a computer hick-up and had to re-install everything and now it is in Demo mode and you cannot get anything out of Cakewalk as the have closed down all avenues of contact saying their site is under re-construction.
This is a deplorable way to treat their customers.
|
chuckebaby
Max Output Level: 0 dBFS
- Total Posts : 13146
- Joined: 2011/01/04 14:55:28
- Status: offline
Re: Sonar goes back to demo mode..??
2018/03/01 12:09:02
(permalink)
Try logging in to command center.
Ive reinstalled here within the past week and had no issue.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
|
Karyn
Ma-Ma
- Total Posts : 9200
- Joined: 2009/01/30 08:03:10
- Location: Lincoln, England.
- Status: offline
Re: Sonar goes back to demo mode..??
2018/03/01 12:11:15
(permalink)
Cakewalk, the company, has closed.
All products have been bought by BandLab Technologies. This was only a few days ago.
Tech support is currently (almost) none existent but will hopefully start to improve in the very near future as the new company gets up to speed.
To answer your "demo mode" concern, run CCC to force connection to the authorisation server (which is still working). Your Sonar licence should have been upgraded to never expire, even if you didn't complete a full 12 month pay instalment cycle.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
|
Borderer
Max Output Level: -90 dBFS
- Total Posts : 4
- Joined: 2010/07/16 04:12:38
- Status: offline
Re: Sonar goes back to demo mode..??
2018/03/01 14:12:12
(permalink)
Have tried re-installing several times through CCC and still the same comes up that it is in demo mode. It is the only product that will not download in the list of my products. I paid the full price for the product so that would give me a 12 month updates period. I inserted the redemption code and this was accepted but for some reason it only quotes a license I had for this product way back in 2015 and has somehow rated this as a demo version and doesn't show the updated licence for the product just purchased and if I try to re-enter the redemption code it states that this code has been used.
|
Karyn
Ma-Ma
- Total Posts : 9200
- Joined: 2009/01/30 08:03:10
- Location: Lincoln, England.
- Status: offline
Re: Sonar goes back to demo mode..??
2018/03/01 14:22:16
(permalink)
If you re-enter a coupon redemption code it will always say its already been used.
The only one able to help you (beyond saying "try re-installing it") is Noel, who should have access to accounts and back end systems.
It won't download unless there's something new to download... (or you don't have it in the download cache).
You are logged in to CCC with the correct account info?
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
|