Issue registering Sonar x1

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simonbetka30
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2017/11/28 12:24:08 (permalink)

Issue registering Sonar x1

Hello out their  , I am having a problem Updating Sonar after having to reinstall the software the problem is re registering and then I am being told I am not the original customer which is preventing me from updating I need to update so that I can finish the last project I have been working on , I had to change my Email and password this is their issue and they have not responded to my first message explaining what I must do. This is what I get after putting the registration number in ( The serial number has already been registered but it appears to be registered to another customer ) I am definitley the original customer can some one please help , Regards Simon
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    chuckebaby
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    Re: Issue registering Sonar x1 2017/11/28 12:37:46 (permalink)
    Running Windows 7 or higher ?
    Try running as Administrator.
     
    Some how I doubt that's whats wrong though.
    Have you tried going to your accounts page and checking the serial ?

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    dwardzala
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    Re: Issue registering Sonar x1 2017/11/28 13:53:31 (permalink)
    Make sure you are using the email you used to register it originally.

    Dave
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    Kev999
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    Re: Issue registering Sonar x1 2017/11/28 19:56:09 (permalink)
    simonbetka30
    ...I am having a problem Updating Sonar after having to reinstall the software the problem is re registering...

     
    Re-registering is not what you should be doing. If you registered it once, you would have been given a registration code. Use the same code to activate the software every time you re-install it. If you did not make a note of the code you can see it on your "My Products" page.

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