tonyzub999
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Does This Sound Reasonable????
Okay so after submitting a request to Cakewalk to get refunded for the annual monthly update fee of almost $200 that I paid them 3 weeks before their fatal announcement I finally got a response. They said I needed to "destroy the software". So if I understand them correctly, even though I paid for the software for almost 20 years I now have to destroy it in order to get a refund for an amount that I paid to get monthly updates even when they're no longer offering monthly updates. Gibson s*cks. I have moved to Studio One. I will destroy it.
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bdickens
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Re: Does This Sound Reasonable????
2017/12/04 23:12:24
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bapu
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Re: Does This Sound Reasonable????
2017/12/04 23:17:36
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They will come to his studio (with a warrant) when he's on vacation?
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Earwax
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Re: Does This Sound Reasonable????
2017/12/04 23:38:06
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tonyzub999
Okay so after submitting a request to Cakewalk to get refunded for the annual monthly update fee of almost $200 that I paid them 3 weeks before their fatal announcement I finally got a response. They said I needed to "destroy the software". So if I understand them correctly, even though I paid for the software for almost 20 years I now have to destroy it in order to get a refund for an amount that I paid to get monthly updates even when they're no longer offering monthly updates. Gibson s*cks. I have moved to Studio One. I will destroy it.
Why you think you have to destroy ALL of the Cakewalk software you have purchased over the last 20 year is completely beyond me. Have you got X1, X2, or X3? You can use any of those forever. You have all of the information/files necessary to reauthorize/reinstall at will.
Pain - the absence of things hoped for, the evidence of catastrophes unforeseen.
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sharke
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Re: Does This Sound Reasonable????
2017/12/04 23:49:57
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So just tell them you destroyed it and keep using it. They will never know. They have ripped you off for sure, so you're just taking something back from them in return.
JamesWindows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
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Anderton
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Re: Does This Sound Reasonable????
2017/12/05 03:48:45
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If three weeks encompasses when the last update happened, I think they're just saying that if you get a refund for what you bought, you can't use what you bought (i.e., the last update). It was mostly just the loops anyway.
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dubdisciple
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Re: Does This Sound Reasonable????
2017/12/05 04:11:26
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That is beyond petty. Gibson can eat a ....
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JohanSebatianGremlin
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Re: Does This Sound Reasonable????
2017/12/05 12:31:12
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tonyzub999
They said I needed to "destroy the software". So if I understand them correctly, even though I paid for the software for almost 20 years I now have to destroy it in order to get a refund for an amount that I paid to get monthly updates even when they're no longer offering monthly updates.
Incorrect. They said you have to destroy the software. You added the 'now' part. They want you to destroy the software? Fine, you'll be more than happy to do that. Just as soon as you get around to it. And if they're not happy with your schedule, well they can go pound sand.
If gear was the determining factor, we would all have a shelf full of Grammies and a pocket full of change. -microapp i7, 32gb RAM, Win10 64bit, RME UFX
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BJN
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Re: Does This Sound Reasonable????
2017/12/05 12:58:47
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That you received a refund is very decent and indicative that it is not a bankrupcy, and merely tornaqueting a severed financial artery.
What is in your products folder at CW?
------------------------------------------------------- Magic: when you feel inspired to create which in turn inspires more creation. And the corollary: if magic happens inspiration might flog it to death with numerous retakes. Bart Nettle
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chuckebaby
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Re: Does This Sound Reasonable????
2017/12/05 13:18:23
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Destroying the software sounds like Cakewalks old refund policy (Pre Platinum days).
Once we went to rolling updates, that cant really be applied anymore unless you had not finished paying for Platinum.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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John T
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Re: Does This Sound Reasonable????
2017/12/05 13:21:06
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http://johntatlockaudio.com/Self-build PC // 16GB RAM // i7 3770k @ 3.5 Ghz // Nofan 0dB cooler // ASUS P8-Z77 V Pro motherboard // Intel x-25m SSD System Drive // Seagate RAID Array Audio Drive // Windows 10 64 bit // Sonar Platinum (64 bit) // Sonar VS-700 // M-Audio Keystation Pro 88 // KRK RP-6 Monitors // and a bunch of other stuff
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