Bandlab android vs bandlab app question

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kook
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2018/03/22 17:54:59 (permalink)

Bandlab android vs bandlab app question

So i made an account via my android browser...cant figure out how to upload music..so i downloaded app to my phone...and cant log in on app using my name and pass created in browser it says name or email not correct..so frustrating
#1

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    scook
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:14:37 (permalink)
    https://help.bandlab.com/hc/en-us
     
    #2
    kook
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:22:53 (permalink)
    Yea i used that when trying to upload via browser it brought me here
    https://help.bandlab.com/hc/en-us/search?utf8=✓&query=How+to+upload+music

    The icons they mention i will find in my library in order to upload are not on my library page..so i downloaded app..app dosent recognize my acct
    #3
    tecknot
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:23:48 (permalink)
    I believe you need to use Chrome.  Are you using Chrome on your phone?
     
    Kind regards,
     
    tecknot
    #4
    kook
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:33:54 (permalink)
    Yea my original acct was created in firefox...so i tried in chrome..it wants me to create acct...problem is i cant use the name "kook" cause i already made acct using the name...im also concerned because the email i created my acct with is the one associated with sonar and the one bandlab now has on file for me being a platinum owner..so very frustrating...ill try to find an actual help desk in bamdlab...right now im dealing with faqs
    #5
    scook
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:36:24 (permalink)
    Support requests are made from the page I linked above. Here is the direct link https://help.bandlab.com/hc/en-us/requests/new
    #6
    kook
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    Re: Bandlab android vs bandlab app question 2018/03/22 18:41:45 (permalink)
    Ty..i just emailed bandlabsupport but will try link as well...much appreciated
    #7
    tecknot
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    Re: Bandlab android vs bandlab app question 2018/03/23 01:11:49 (permalink)
    Wait, have you just logged into BandLab in Chrome under your existing account?  You should see an option (button) to log in instead of creating an account.  If you can't log in via Chrome, can you do the same in Firefox?  That would be weird.
     
    Kind regards,
     
    tecknot
    #8
    Meng
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    Re: Bandlab android vs bandlab app question 2018/03/23 02:28:08 (permalink)
    Hey kook, did you try resetting your password for your kook account?

    You can upload stuff directly from within the Android app - browser on mobile has much less functionality!
    #9
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