Helpful ReplyBANDLAB/SONAR FAST SUPPORT REPLIES

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JohnEgan
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2018/03/24 13:52:35 (permalink)

BANDLAB/SONAR FAST SUPPORT REPLIES

Hi all, 
Just wanted to commend response time for account support related questions, for myself I received a response within day, and subsequent question answered within about 30 minutes, previously I dont believe I ever received a response from support.
Fortunately most non-account related questions were answered here on forum.
 
cheers  

John Egan
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    Wookiee
    Rrrrugh arah-ah-woof?
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 15:38:52 (permalink)
    I have to agree they have been very raid with any queries i have had considering how far in front time wise they are.

    Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
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    pwalpwal
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 16:14:18 (permalink)
    you guys are testing support before the product's been launched?

    just a sec

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    scook
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 16:20:16 (permalink)
    The new BandLab DAW has yet to materialize. Still it is encouraging. Hopefully support for the new DAW will be as timely.
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    bitman
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 16:39:13 (permalink) ☄ Helpfulby bapu 2018/03/24 16:50:19
    It'll wane.
     
    Everyone is an eager beaver at first.

    lsb
     
    https://www.reverbnation.com/ronnierocks
     
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    35mm
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 17:55:28 (permalink)
    bitman
    It'll wane.
     
    Everyone is an eager beaver at first.


    Sadly I think you could be right. Running support for a web-based service is one thing. Being inundated with a load of new users and supporting all of them with a complicated software system is another. It's a major expense for any company and in order to maintain profit levels and remain competitive, support is usually the first thing to slide. Support regarding sales and accounts are normally not affected though.

    Splat, Win 10 64bit and all sorts of musical odds and sods collected over the years, but still missing a lot of my old analogue stuff I sold off years ago.
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    bitman
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    Re: BANDLAB/SONAR FAST SUPPORT REPLIES 2018/03/24 18:10:56 (permalink)
    Yeah they're gonna be like, "Oh no. what did we do?" - Buyer's remorse.
    DAW Support, I can't imagine a hotter hell today.
    We do support for just issues like what browser to use, to wit, believe it or not, people say what's a browser. Even though the have been using one for years. That frustrating enough after a while - And no those aren't young people, young people don't use computers.
     
     

    lsb
     
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