Liquid Noise 23
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Audio issues with setup, Cakewalk or any other DAW
I am having some issues setting up my new laptop with my audio gear. Here is a list of what I have. Its pretty straight forward.
Alienware 15r4
Cakewalk A-500S 49-key Midi keyboard controller by Roland
Akai MPK-225
Zoom UAC-2 with USB 3.0
USB 3.1 Gen 2 ( Type-C ) port
USB 3.1 Gen 1 port with PowerShare
USB 3.1 Gen 1 port
Thunderbolt 3 ( USB Type-C ) port
Anker 60W 10 port USB 3.0 Data Hub with a USB 3.0 cable
Anker PowerLine USB-C to USB 3.1 Adapter
Anyway on to my issue.
To start off, I do currently have it all working but in a limited way and this is the only way it will work.
I have my Zoom UAC-2 with USB 3.0 plugged into the Anker USB 3.0 hub and then the hub is plugged into the USB 3.1 Gen 1 port (it will not work in any of the other ports and the Zoom UAC-2 will not work plugged directly into the laptop. However, I get bad audio sound and most of the time when I click the transport play button I get audio drop out and then nothing works if it is directly plugged into the laptop.) The Akai MPK-225 is plugged into the Anker PowerLine USB-C to USB 3.1 Adapter which is then plugged into the USB 3.1 Gen 2 ( Type-C ) port (it is recognized in other ports but it will not transmit any midi data if plugged into any other port.) Finally the Cakewalk A-500S is plugged directly into the Zoom UAC-2 via a midi cable. Drivers are not supported by Roland for the Cakewalk A-500S in Win 10. If I were to switch the Zoom to another port the A-500S would no longer transmit midi data.
So in a nut shell the Zoom is plugged into the Anker hub which is then plugged into the USB 3.1 Gen 1 port. The MPK225 is plugged into the USB adapter and the plugged into the USB 3.1 Gen 2 ( Type-C ) port and the A-500S is plugged into the Zoom with midi cable. This is the only configuration that will work. You would think I would be able to use any port but I can’t . I have this issue with Sonar Pro my other DAW. So it must be hardware-based.
I hope this wasn’t to confusing. So if anyone has any suggestions I thank you in advance.
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fireberd
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/06/29 10:42:48
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Just a comment on the USB 3 ports and older devices. Some older devices will not work or work correctly with USB 3.0/3.1 ports. For example, my MOTU 896Mk3 Hybrid which is listed by MOTU as a USB 2.0 interface will not work with some USB 3.0 ports. On my old desktop with USB 2.0 and 3.0 ports the MOTU would have audio dropouts when connected to a USB 3.0 port. On my current (Dec 2016) desktop the MOTU works OK with a 3.0 port. I have a 2017 Dell Inspiron 15 (gaming) laptop that has USB 3.0 and 3.1 ports, the MOTU works OK on the 3.0 port but not the 3.1.
On a different issue with recording and the Dell laptop. Despite a lot of tweaking and uninstalling Dell apps I was never able to get the Dell clean for recording. I still had some dropouts and Resplendence Latency Mon program also showed the dropouts. I had to install a second SSD and only install Win 10, needed drivers, MOTU drivers and Sonar. I returned the Dell factory image to the Dell M.2 SSD and now dual boot. If I want to use the Dell for general PC work I boot to the Dell image. If I want to record I boot to the separate "recording" image.
I do user support on the Dell forums and knowing all the extra software/utilities that Dell installs on an Alienware I suspect you will have to do something similar with a dual boot.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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Liquid Noise 23
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/06/29 17:39:12
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I thought that my Zoom UAC-2 wouldn't have any issues since it is a usb 3.0 device. I will also get on the dell forums and see if i can get any more information.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/06/29 17:48:27
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What driver modes have you tried, have you tried WASAPI, I could be wrong but I thought Zoom used a version of ASI4all for their ASIO driver, which is not really ASIO.
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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Liquid Noise 23
Max Output Level: -90 dBFS
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/06/29 17:51:01
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I use the Zoom asio driver from Zoom's web site. When i try to change the driver the only choice i have is the Zoom's driver.
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Wookiee
Rrrrugh arah-ah-woof?
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/07/01 11:33:12
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What driver is Windows set to?
Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
Primary, i7 8700K 16Gigs Ram, 3x500gb SSD's 2TB Backup HHD Saffire Pro 40. Win 10 64Bit Secondary i7 4790K, 32GB Ram, 500Gb SSD OS/Prog's, 1TB Audio, 1TB Samples HHD AudioBox USB, Win 10 64Bit CbB, Adam's A7x's - Event 20/20's, Arturia V6, Korg Digital Legacy, Softube Modular, Arturia Keylab-88, USB-MidiSport 8x8
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Liquid Noise
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/07/01 15:44:50
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Well it turns out that I have some hardware issues with my new 15R4. So I will be sending it back for a replacement.
Thanks for the help. I'll post back here after I get the new system to let people know how it goes, if anyone is interested.
Again thanks for your time.
Liquid Noise
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Anderton
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Re: Audio issues with setup, Cakewalk or any other DAW
2018/07/01 16:31:31
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fireberd
Just a comment on the USB 3 ports and older devices. Some older devices will not work or work correctly with USB 3.0/3.1 ports. For example, my MOTU 896Mk3 Hybrid which is listed by MOTU as a USB 2.0 interface will not work with some USB 3.0 ports.
I wonder what would happen if you used a USB 2.0 hub with a USB 3.0 port to get USB 2.0 outputs? Also, I used to have USB 3.0 motherboard ports that were unuseable. Turned out there was a motherboard firmware update on the Intel site. Now it works as long as the computer boots first, then I turn on a connected USB 3.0 device.
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