rogeriodec
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[SOLVED] 2018.07 - I can not open projects anymore!!!
I just installed the 2018.07 update and to my surprise, I CAN NOT OPEN ANY PROJECT! The error below always appears:  How can I revert to the previous version?
post edited by rogeriodec - 2018/08/08 01:15:23
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wetdentist
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 15:05:05
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scook
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 15:10:07
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If you have been saving installers, re-install one of the saved versions. Before that, reboot (if the machine was not already rebooted after the update) to see if it makes a difference. Also make sure Win10 is up to date.
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 15:14:22
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Its possible that you have a bad install. Can you try uninstalling and re-installing after rebooting your PC?
Also when you load the project do you see any messages showing the load progress before you see the crash?
If you can pm me a link to the dump file created (name in the screenshot) I can take a look at it.
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 15:40:58
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It did not work. I uninstalled CBB, then cleaned the windows registry with CCleanner, rebooted Windows 10, installed CBB through the Bandlab assist, restarted Windows again, but the problem remains.
I suspect that it is some incompatibility with Kontakt because, in the version 2018.06, CBB presented some errors always the FIRST time that I opened the program. Hence I was forced to close CBB, open it again and then it worked.
But now it does not work anymore.
Will I have to restore a full backup of my C: drive (and lose several things) to be able to go back to 2018.06?
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Wookiee
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 16:15:58
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Life is not about waiting for the storm to pass, it's about learning to dance in the rain.
Karma has a way of finding its own way home.
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Jimbo 88
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 19:22:42
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did you try opening in safe mode?
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 19:35:42
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Please send me a link to the dump file
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/02 23:15:23
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Noel Borthwick [Cakewalk]
Please send me a link to the dump file
I already sent to you in PM hours ago
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/03 11:50:30
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Im not sure if you saw my reply but your PM was missing the attachment. Please upload it to dropbox or google drive and send a link to the dump file so we can investigate further.
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bitman
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Re: 2018.07 - I can not open any more projects!!!
2018/08/03 12:42:25
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It's tricky to save your previous installers as Bandlab's installer is A:Always cakewalk.exe and B:deleted at the end if the install. Noel ,please make it so there is a way to revert like in CCC or date stamp our downloads so one is not the same filename as the next and just don't post delete them. I have a feeling this may not be your department there, but you're all we've got right now.
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bitflipper
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Re: 2018.07 - I can not open any more projects!!!
2018/08/03 15:28:31
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☼ Best Answerby rogeriodec 2018/08/08 01:55:48
The only way to know what happened is by letting Noel analyze the crash dump. In the meantime, you might want to check your Windows log, as it may hold a clue.
Though I realize this is no comfort, it's unlikely to be a Kontakt compatibility problem. It's something specific to your configuration. Cross your fingers that it really is a Cakewalk bug, because Noel can fix that. What he can't fix are third-party drivers and dynamic link libraries.
 All else is in doubt, so this is the truth I cling to. My Stuff
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myronn369
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 06:11:35
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I'm having a similar problem, when I try to open a project I'm getting the blue spinning circle and box in the lower right corner saying opening project but the project never opens.
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 06:21:06
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I created a disaster for myself: To get back to version 2018.06, I did a complete system restore from my Windows backup. The backup was 1 week ago, I lost a few things, but I can not run out of CbB. To my surprise, the backup was corrupted. Lost entire Windows 10 installation.  After 30 hours of work to reinstall everything again (Windows, programs, etc), I'm back. But this time I did not make the same mistake twice: before updating CbB through BandLab Assistant, I took the proper precautions to make a full partition backup, and in addition, I installed it in Sandbox mode. Result? the same error occurred, ie 2018.07 DOES NOT OPEN ANY PROJECT.This time I was able to restore my Windows to stay with the 2018.06 version (which as I said, crashes the first time it runs, but the second runs normally). Noel, I sent you 2 PM, one with 2 dumps of 2018.07 and 1 with 1 dump of 2018.06.
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 12:34:34
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Oh man so sorry to hear that what a nightmare :(
If you were already crashing in the 06 release then its likely the same issue causing the problem in 07. I received your links and will look at it shortly and get back.
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57Gregy
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 13:49:38
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 14:01:31
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Roger sorry but both the archive files you sent are corrupted and cannot be opened. Something went wrong on your end - the files are just about 300K which seems too small. Can you please upload the original dump files?
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gmp
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 17:42:58
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When you install CbB versions, you can find the cakewalk.exe in C:\Users\xxxx\AppData\Roaming\bandlab-assistant\Downloads\cakewalk.exe
The trick is after it's downloaded, a window pops up asking to install CbB. First copy the cakewalk.exe to a new folder marked 2018 07 and then choose yes to install CbB. After it installs it will delete the cakewalk.exe file in your download folder.
This way you can easily roll back to a previous version. In addition to this I also save an image file of my C drive, so I can roll back that way also.
hopefully in the future Bandlab will make it easier to have access to previous versions.
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/04 20:02:17
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Noel Borthwick [Cakewalk]
Roger sorry but both the archive files you sent are corrupted and cannot be opened. Something went wrong on your end - the files are just about 300K which seems too small. Can you please upload the original dump files?
I sent you again. Note that this dump and the others are compressed (.rar).
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/06 18:37:59
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Jimbo 88
did you try opening in safe mode?
Yes, but the problem still occurs. So it seems that this is not about VST loads. But Noel is currently analyzing this.
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/07 00:06:48
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Rogerio, I'm sorry but I'm afraid I may have bad news. Based on further analysis of your dump files,
I think your Windows install is messed up. I sent you the full dump analysis via PM but if you look at the version numbers of your windows DLL's from you will see that they are 6.2.17134. These are from Windows 8 not Windows 10. On a good Win10 install these dll's should be 10.x...
I think somehow when you reinstalled Windows you didn't get a proper install and this is leading to these crashes and problems. I'm honestly not sure how your system is even booting with a mismatch like that.
Dump Summary
------------
Dump File: _08062018_150535.dmp : F:\MiniDumpDebug\CBB\07\_08062018_150535.dmp
Last Write Time: 8/6/2018 2:05:35 PM
Process Name: Cakewalk.exe : C:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.17134
CLR Version(s):
Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
Cakewalk.exe C:\Program Files\Cakewalk\Cakewalk Core\Cakewalk.exe 24.7.0.11
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.17134.165
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.17134.1
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.17134.165
atcuf64.dll C:\Program Files\Bitdefender\Bitdefender Security\atcuf\263298232040000000\atcuf64.dll 1.18.166.0
apphelp.dll C:\Windows\System32\apphelp.dll 6.2.17134.1
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.2.17134.1
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Noel Borthwick [Cakewalk]
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Re: 2018.07 - I can not open any more projects!!!
2018/08/07 00:29:09
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Never mind disregard my last message - false alarm sorry.
The debugger misreports the windows dll version numbers after loading the dump initially.
Will keep investigating..
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rogeriodec
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Re: 2018.07 - I can not open any more projects!!!
2018/08/08 01:21:36
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☄ Helpfulby Zargg 2018/08/08 10:26:50
Noel Borthwick [Cakewalk]
Never mind disregard my last message - false alarm sorry.
The debugger misreports the windows dll version numbers after loading the dump initially.
Will keep investigating..
Noel, just to leave here recorded the result of all your work in investigating the problem and interacting with me several times in PM. I had already given up and I was already starting a new odyssey of reinstalling a new Windows 10 and all its myriad of programs and configurations. But you did not give up and finally managed to find and fix the bug, something that only happened to me, but that was ultimately a bug. So now it's official: it's working!  Thank you so much for your great effort and perseverance. This is what makes and has made Cakewalk the main brand of DAW in the world. 
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tenfoot
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Re: 2018.07 - I can not open any more projects!!!
2018/08/09 15:11:27
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Wow. In a world with a dearth of caring Noel is a class act.
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martins guit
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Re: 2018.07 - I can not open any more projects!!!
2018/08/09 15:44:31
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apologize for my english martin CAKEWALK BY BANDLAB windows 10 x64bit,i7-6700,12G-ram-DDR-4 roland-quad capture,tascam us122l, NTK Rode mic,Apex 160 mic,JBL & JVC speakers
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cyberzip
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Re: 2018.07 - I can not open any more projects!!!
2018/08/09 20:40:13
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rogeriodec
But you did not give up and finally managed to find and fix the bug, something that only happened to me, but that was ultimately a bug.
So now it's official: it's working!
I'm so glad to hear you're back on track, but it left me curious - what was the issue and how was it fixed? Noel - very impressive customer care, great job! :D
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