mewsician2
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I always brag about Cakewalk support
...but I'm gonna stop doing that.
I wouldn't want to tell anyone something that isn't quite true.
I had a freeze/crash problem this morning, the third one in the last month or so, and sent an e-mail to Cake support.
as follows;
I recieved the following Application Error,
and would like some advise on how to prevent this in the future.
>Instruction at "0x774fdd78" Referenced memory at "0x47da003" could not be
"read"
>
>The AUD.ini file was deleted when this occurred.
>Any help will be greatly appreciated.
>Work was lost due to this, and I need for this not to happen.
>Thank you.>Stephen
Here's the reply;
>Hello Stephen,
Go to Options | Audio | Advanced and change the Driver Mode to MME or
ASIO. Close the program and re-open it. If that fails, find and delete
the file AUD.INI from the Cakewalk program folder. Open Cakewalk and
change the Driver Mode again.
First, everyone knows that the E-MU 1212M uses ASIO drivers, right!? If you're in Tech support, that might be usefull information to have. They ask you what soundcard you use, is there not a reason for that?
Second, in my post, I clearly stated that "the AUD.ini file was deleted when this occurred".
Hello!!!!
Does anyone think my isssue was addressed here?
So I have a choice, go back and fill out all the required information, AGAIN! Or, try and figure out for myself what the *#^$* happened. Which, I'm sure makes the support staff happy, as that means they don't have to do their jobs.
Absolute bulls**t in my opinion.
Sorry for the rant, but so many times, I've told folks how helpful Cakewalk support is, based on my 2 previous experiences, one of which involved information that was sent after I solved the problem on my own by searching this forum.
Maybe I've just gotten a clue why so many newbies post their questions here, over and over. They might've had a similar experience as this, and felt as though they had been left hanging by the support team.
That's how I feel now!
Ok! I'm done!
Has anyone else experienced this "Application Error"?
I still have to fix this.
Thanks.
Regards,
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Guitarmech111
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- Location: Bayou City, TX
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RE: I always brag about Cakewalk support
2006/02/07 15:34:12
(permalink)
Why don't you Call them instead? I get better response when I call. Although I haven't had to for a long while. ORIGINAL: mewsician2
...but I'm gonna stop doing that.
I wouldn't want to tell anyone something that isn't quite true.
I had a freeze/crash problem this morning, the third one in the last month or so, and sent an e-mail to Cake support.
as follows;
I recieved the following Application Error,
and would like some advise on how to prevent this in the future.
>Instruction at "0x774fdd78" Referenced memory at "0x47da003" could not be
"read"
>
>The AUD.ini file was deleted when this occurred.
>Any help will be greatly appreciated.
>Work was lost due to this, and I need for this not to happen.
>Thank you.>Stephen
Here's the reply;
>Hello Stephen,
Go to Options | Audio | Advanced and change the Driver Mode to MME or
ASIO. Close the program and re-open it. If that fails, find and delete
the file AUD.INI from the Cakewalk program folder. Open Cakewalk and
change the Driver Mode again.
First, everyone knows that the E-MU 1212M uses ASIO drivers, right!? If you're in Tech support, that might be usefull information to have. They ask you what soundcard you use, is there not a reason for that?
Second, in my post, I clearly stated that "the AUD.ini file was deleted when this occurred".
Hello!!!!
Does anyone think my isssue was addressed here?
So I have a choice, go back and fill out all the required information, AGAIN! Or, try and figure out for myself what the *#^$* happened. Which, I'm sure makes the support staff happy, as that means they don't have to do their jobs.
Absolute bulls**t in my opinion.
Sorry for the rant, but so many times, I've told folks how helpful Cakewalk support is, based on my 2 previous experiences, one of which involved information that was sent after I solved the problem on my own by searching this forum.
Maybe I've just gotten a clue why so many newbies post their questions here, over and over. They might've had a similar experience as this, and felt as though they had been left hanging by the support team.
That's how I feel now!
Ok! I'm done!
Has anyone else experienced this "Application Error"?
I still have to fix this.
Thanks.
Regards,
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8  Without a mess, there is no message
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jeffb9363
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- Location: Devon, England
- Status: offline
RE: I always brag about Cakewalk support
2006/02/07 15:37:01
(permalink)
Just try following the instructions!!!
The E-mu cards can use WDM, ASIO or MME.
You didn't tell them which you're using? What B******T!!
You need to delete the AUD.INI file whenever you change driver when troubleshooting.
Think first before you attack people who're trying to help you!
That's my rant over......
Studio: X1P on Q9550 @ 3.4Ghz P45 8Gb DDR3. W7 x64. MOTU 1296, 2408 Mk3. TC-Helicon Voiceworks. BCF2000. Stage: Cantabile Performer 2 on E8600 @ 4Ghz P45 8Gb DDR2. W7 x64. 2408 Mk3, TC-Helicon Harmony-M.
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jeffb9363
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RE: I always brag about Cakewalk support
2006/02/07 15:41:40
(permalink)
...................................for now!!!!!
post edited by jeffb9363 - 2006/02/07 15:45:09
Studio: X1P on Q9550 @ 3.4Ghz P45 8Gb DDR3. W7 x64. MOTU 1296, 2408 Mk3. TC-Helicon Voiceworks. BCF2000. Stage: Cantabile Performer 2 on E8600 @ 4Ghz P45 8Gb DDR2. W7 x64. 2408 Mk3, TC-Helicon Harmony-M.
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mewsician2
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RE: I always brag about Cakewalk support
2006/02/07 16:15:44
(permalink)
Just try following the instructions!!!
The E-mu cards can use WDM, ASIO or MME.
You didn't tell them which you're using? What B******T!!
You need to delete the AUD.INI file whenever you change driver when troubleshooting.
Think first before you attack people who're trying to help you!
That's my rant over...... What???? You're telling me to think first! Try readin, and at least make an effort to understand my post before you offer a response like this, this isn't helpful either!!!! 
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jeffb9363
Max Output Level: -78 dBFS
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RE: I always brag about Cakewalk support
2006/02/07 17:54:45
(permalink)
Yes I read your post!!
You're expecting help with your problem by dissing people who have alot of respect around here, namely the tech support guys.
You've given them (and us) scant info about your setup but they've tried to help you anyway.
I fully understand your post and your frustration at losing time and work.
Lose the attitude and at least try what they suggested before hurling abuse!
Then if it doesn't work try posting more details and see if someone can help you.[sm=rolleyes.gif]
Studio: X1P on Q9550 @ 3.4Ghz P45 8Gb DDR3. W7 x64. MOTU 1296, 2408 Mk3. TC-Helicon Voiceworks. BCF2000. Stage: Cantabile Performer 2 on E8600 @ 4Ghz P45 8Gb DDR2. W7 x64. 2408 Mk3, TC-Helicon Harmony-M.
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FunkDaDevil
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RE: I always brag about Cakewalk support
2006/02/07 20:17:07
(permalink)
I may have read wrong, but did they respond the same day? Regardless of the info received, thats fast...
Music you can see clearly,... when you close your eyes.......
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vintagevibe
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RE: I always brag about Cakewalk support
2006/02/07 23:15:31
(permalink)
ORIGINAL: jeffb9363
You're expecting help with your problem by dissing people who have alot of respect around here, namely the tech support guys.
Speak for yourself. I've found them to incompetent. They rarely have a clue or appear to even care about your probelm. Just my experiences.
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