Cakewalk registration support sucks...

Are you missing your serial number, registration number, or both?

The **serial number** is supposed to be on the inside cover of the DVD case CWPx-x.xx ---- type.
The **registration number** is sent email and can also be obtained by on-line registering.

Just trying to help... hope you get it sorted...

ORIGINAL: MrTom

Thanks for your help.
Unfortunately there is no serial inside the DVD. Just a yellow sticker without a serial number.

Ouch... that sucks. I got through after about 15 minutes last thursday... it was about 11:45 EST when I called... if that helps at all.

Isn't the 888.225.3925 number a toll-free call from Europe? I get your frustration but, FWIW, taking an offensive tone is unlikely to help.

Well, they screwed up my order too. They sent it my billing address instead of my shipping address (6 1/2 hour drive away from my new place). However, I called and they seem to have taken care of it. They are supposed to overnight it so I can get it tomorrow. We'll see..... Yeah, you got to wait forever to get thru on the phone. However, I used Skye and my calls were free.

My view is this:
Give 'em a break. They've been really swamped (a good thing for Cakewalk). We all want our upgrades yesterday. But they apparently have a very small staff handling this (no need for a bigger staff the rest of the year).

I don't know if Cakewalk has got plans already, but they should defenetly hire some temps for the next time. After all, they want our $ and we want to give it to them.

Yes they can check a few older threads here. The serial & registration server is blacklisted by quite a few servers (for example tiscali NL, likely all tiscali servers). Emails are not removed just dropped/not accepted. This means your authorisation code (also from noreply@cakewalk.com) is also dropped: I'm afraid you have to call again...

There are many topics on this for example
http://forum.cakewalk.com/tm.asp?m=618285&mpage=1&key=noreply%40cakewalk%2Ecom򖾏

Hate to disagree, but I've had nothing but excellent service from Cake customer support. And I had the same screwed up serial number issue that many were experiencing. Everything solved quickly via e-mail, and all of my upgrade products have arrived in record time. Bravo, Cakewalk!

Sandman, I had the same problem. Sonar 6 was shipped to my billing address instead of my shipping address so it ended up taking an extra week because it was sent to the wrong address 3 times and nobody was home. On top of that the salesperson wrote down the wrong e-mail address so I never got any kind of e-mail from Cakewalk (after a month I finally called them to make sure they had the right address). And now that I finally have Sonar 6, I'm not getting an registration number via e-mail (I thought I was supposed to get a registration number within minutes of registering). Overall I'm not impressed with Cakewalk's customer service. Their products are great which is why I've been a devoted user for 6 years but nothing has been going right since I contacted customer service.

@bill-
Thanks for the insiders view. Interesting and educational.

@Karim-
Well I did get a fed ex number yesterday. It should be here tomorrow, but, I won't rest easy untill it's installed on my hard drive
And yeah, the only reason I personaly put up with this is because Cakewalk makes awesome products and there is no comparison out there for the same price.

I do hope they get it toghether in this area> I still feel very confident that they will fix it for next time.

I bought downloadable version Sonar, bought the extra MP3 encoder. MP3 encoder won't activate, I get a repurchase message and the soft synth bass guitar module now says "9 days left". It won't accept the Serial Number from the "Command Center" ,-[
 
Have emailed for 21 days and get nothing more than an autoresponder. Phone support says 'all booked up'.
 
Calling with goofy questions is one thing, but paid products shutting down is a totally more serious matter.

Rather than append to a thread in this area, outstanding account issues are best handled by creating a new thread in the Cakewalk Store area with the details. Add the case number if possible.

Hey - DCMike - did you try launching Sonar with Run As Administrator?  It used to be to get Dimension Pro and Rapture to properly complete the registration/authorization process, that they either needed to be launched in stand-alone mode with Run As Administrator, or inserted into a Sonar project where Sonar was launched with Run As Administrator.
 
I wonder if the MP3 activation/authorization would maybe work the same way.  Perhaps you could try launching Sonar with Run As Administrator by right-clicking on the Sonar launch icon and then explicitly clicking Run As Administrator and then trying out the MP3 encoding, or doing the same for Command Center (right click and launch with Run As Administrator).
 
When Command Center came out, I took I think a couple hours (brain a bit fuzzy on the time needed) to install everything through Command Center, so that moving forward it would be able to manage things, and I set the Command Center launch icon to always launch with Run As Administrator, and all the registration/authorization stuff just worked, so maybe it would help you to do that for the MP3 licensing.
 
Run As Administrator is NOT the same thing as simply having a Windows User Account that is an Administrator - Run As Administrator grants additional execution privileges that you don't have even if your user account is of type Administrator.
 
Bob Bone