Finding Your Serial Number and Download Links on the Store.

Mine are still not listed there from my purchase I made 12 hours ago.
Any est on when the serial/ registration snafu will be fixed.

I called & waited for support who informed I'd have the numbers in 45 minutes, that was about 3 hours ago.

mountaincruz


I purchased the PE 8.5 Upgrade over a week ago and although the serial and registration for 8.5 are listed under my account, Sonar X1 is not.

I guess I'll have to call Cakewalk Sales...

Same here No DL links for X1

Duh, just saw that thread.
Will be watching the inbox

My email link does not work at all... It is a catch 22 link. Here is what happens:

1. The link sent me to a place to choose USD, which I did.
2. When I clicked that link it sent me to a place where I could add the download for $0.00, which I did
3. I checked out. Sounds good, right?
4. After that, it does not let me do anything. My serials show up fine, but there is no download link by them.

Clicking on the details of the $0.00 order does nothing. No other links take me to the download link.

Bottom line: I cannot download the friggin program...

This is the twilight zone, and I will never go through it again. I give up.

No. I don't think you understand. There is no link. I have a confirmation email and all it does is take me to the login page where I get the runaround. That is, if I don't get "Bad Response from Server". After 13 years with CW, I finally think I've had it. It's not bad enough that the server is jammed, and that I got double-charged on the phone for the physical kit, which Seth told me he would take care of, but to not even be able to get to the damn link to DL because I don't have a link by my serial numbers. That's just BS. Let's see Pro Audio 6, 9, Sonar 1, 3, 7, 8, 8.5, X1. How is that for loyalty. And now, this charade... Hell I'm not even mad. I'm just tired of it.

Well, in Cakewalk's defense, this is a massive undertaking. I work as a programmer for an online game publisher and I'm fairly confident I know exactly what they're going through this week. Believe me, none of the web developers and operations folks have been sitting around the past few months brainstorming ideas for how best to piss off customers. Even the best laid plans end up with glitches: there are just too many variables involved. And I know when something goes wrong they're not sitting in their towers going, "Bwaaa ha ha ha!"

I hate to admit it, but billing systems I've written have, in the past, accidentally double billed customers and I feel sick to my stomach when it happens. We've had launches where our online store is slow. There's always something going to go wrong with a live system that you couldn't possibly catch in the QA and staging environments. Fortunately, we've always get it sorted out, but as a responsible developer, I take it very personally. I can't imagine the Cakewalk operations group doesn't feel the same.

I feel bad about your experience, metal_bassist, I really do. Because I know it feels like this should go flawlessly. And it's even worse because it does feel like a personal affront to a long-time customer. There must be something about this product and/or company you do like to have stuck with them so far. I hope this gets cleared up for you soon and you're back to making music again.

In the meantime, let's look at the silver lining: the cause of the problems is this massive customer surge Cakewalk is experiencing. And all things being equal, I'd take this over crickets chirping and tumbleweeds rolling by. We'll get through the launch hump in a couple days and then appreciate the fact we're part of a vibrant thriving community using a product very much alive and well.

Charlie

Yeah, waiting for my DL links now.

I ran into this same problem: logging in to my account shows, "My Downloads" which simply repaints the page:

http://www.store.cakewalk.com/b2cus/myaccount.aspx

My Sonar X1 purchase shows up there but without a download link. I can click 'Details', however, but when I do, it takes me to a page that says I'm "not authorized to view this order." Interesting.

Opened up the email which has this download link:

http://www.store.cakewalk../b2cus/mydownloads.aspx

That takes me to the page with the (multiple) links for downloading. About to embark on my second attempt, since the first download froze up after downloading "2.9 of 2.9 GB".

:(

Hi i'm stuck.

i got the confirmation e-mail earlier this morning & started downloading... it crashed halfway through.

Now i'm unable to access the files through my account!

Please help Cakewalk... i have no access to the links now.

:-((

I'm in the same boat with HumbleNoise.

From what I understand the serials go out after your order is revewed/verified.

I have the product downloaded, just waiting on the serial number which I assume I will get sometime today.

I called tech support. 15 minutes on hold. Spencer was great and mailed me my serial number.  Sweet.

awal


Sorry, but can any one tell me where the " Go to the free download on the cakewalk store"
Is ?
I loged onto my account but no sign of free download in the store.
can anyone help please. it's 1:00 am here in Paris and I need to get some sleep.

thanks people

http://forum.cakewalk.com...?m=2149598&mpage=8

Brandon, I followed the links in my order conformation email and no X1 serial numbers or recent orders were listed. When I click on your link the page at least lists Sonar X1 at the top, but no serial number or regcode.

I guess the world and cakewalk shut down on Saturdays huh?

I haven't even gotten to the download part yet
Geeeeeeeeez