[Fixed in X3e update] Sonar X3C moving bus fader crash

Hi everybody,
 
I was really happy with Sonar but last 2 days I have many crashes.
Sent them via Sonar crash report. 
 
Sonar X3C
Windows 8.1 64 bit
I7
NI audio 6 interface
AMD radeon 7770
Dual screen workflow (left main inspector,right the console and piano roll switching tabs)
All with latest drivers.
 
2 days ago I purchased the prochannel pack and since then the problem are happening.
I updated my project start template and I replaced all the 3rd party compressors/gate etc with the prochannel plugins.(4k channel, 4k Gate) and also added concrete limiter and Ca-2a to some channels.
 
In the template I use the 4K channel,4K gate from the addon pack on the busses.
50%+ of the time when moving the volume fader on any of the busses sonar will crash. Also 2 nag screens below the crash screen show me error with prochannel 4K channel, en gate. Most of the time it's when moving volume faders on bus that has the 4K channel or gate on it. They are being fed from a sidechaining signal (kick track)
 
I tried to solve doing the following things :
Rescan all plugins
Disable 64bit double precision engine
Closed the 2nd screen (console) and moved it to 1st screen. Save, reopen en move the console back to 2nd screen.
Removed all addon pack prochannel modules from the busses. Still crashes but seems less frequent.
Installed a windows net framework update that was suggested in another forum thread.
Remove all sends to the bus compressors.
Tested my old template without prochannel pack plugins and works fine.
 
Should I maybe run in safe mode and try to replicate? Will if then load the prochannel plugins (but no 3rd party vst?)
My guess is that it really has to do with the prochannel pack that I installed and specifically the 4K Channel compressor (on a bus, but shouldnt be a problem) and gate. Also it seems that selecting and switching channels is slower than before and the re-draw of the inspector prochannel is slower.
 
Hopefully a solution can be found for this great software!
Thanks from a user that had a really stable Sonar X3 untill I installed the prochannel pack.
 
 

Thanks. I did that yesterday and did not solve the problem. I will try again this afternoon. Maybe reinstalling the whole net framework 4.

Sonar doesn't use the .Net framework. They just use C++. You don't need the framework to run Sonar.
 
I too am unchecking the 64 bit engine as everyone is saying to. I find it hard to keep it unchecked. Every time I bounce, I lean towards checking it, but I don't. ;-)
 
DON'T CLICK THE BBBBIIIIGGG RRRREEEEDDD BBBBUUUUTTTTOOONNNN Stimpy!!

ok, i have an update.
 
I de-installed all prochannel plugins and then when starting the custom template ofcourse it will give the message that plugins are missing. BUT, there is no problem selecting tracks or moving faders.
Re-installing the concrete limiter works ok with the custom template.
 
After installing the 4K channel compressor and/or the gate the problems start occuring again.
Right screen = console,  left = inspector with prochannel.
 
So i did the following.
1. Create NEW project with normal Sonar template selection.
-Add one vst (ANA synth or Massive) + 4K bus compressor,Console emu, concrete limiter,Gate, and channel compressor
-Add one bus and route the synth channel to the created bus. On the bus I also put the concrete limiter, gate, and 4k channel compressor.
When playing project and trying to move the bus fader an instant crash. This is with the inspector and track view left, and on the right monitor the console view.
 
2. Same template as above but with console view undocked and on the 2nd monitor. Instant crash.
 
So after installing the prochannel modules it seems that the dual monitor setup with console on 2nd  screen creates the crashes.
Does this help in identifying the problem?
 

you are saying the crashes started to happen after you installed the Pro channel pack, which you previously did not own, but before X3c did not crash?
 
so my assumption is that the provided pro channel pack may actually not contain the latest version of those DLLs.
 
i had a similar problem (yet no crashes) when installing the VS-700 part of the X3 installer package, which afterwards caused problems that had been there but fixed a year earlier by a V-system update that apparently did not get updated in the Sonar installer package (i.e. it was installing something older)
 
Try re-installing X3 so that it replaces those prochannel DLLs ... see if that fixes it ...
 
 

And the update. When doing the same as above on 1 monitor there are NO problems.

FreeFlyBertl
you are saying the crashes started to happen after you installed the Pro channel pack, which you previously did not own, but before X3c did not crash?
 
so my assumption is that the provided pro channel pack may actually not contain the latest version of those DLLs.
 
i had a similar problem (yet no crashes) when installing the VS-700 part of the X3 installer package, which afterwards caused problems that had been there but fixed a year earlier by a V-system update that apparently did not get updated in the Sonar installer package (i.e. it was installing something older)
 
Try re-installing X3 so that it replaces those prochannel DLLs ... see if that fixes it ...
 
 

The Pro Channel modules are extra cost items that the OP is talking about. I could be wrong but I don't believe X3 comes with the add on PC modules. I don't see how reinstalling X3 will do anything. 

ok, i did some further testing. Even on the main screen the console will crash Sonar. It looks like when the console is UNDOCKED it will crash. Also using the main screen only. When its docked on the main screen there is no problem.
So it has to be something with the prochannel modules pack (4k channel/4k Gate) and the floating console.

Oooof... I did have a similar repeatable crash in X2 when the console was on the second monitor.
 
I have not seen this recur in X3 (yet) though, but that sounds a lot like what I saw in X2. Whenever I undocked the console (in X2) and threw it onto another monitor was fine until the moment I adjusted things. Then it would crash X2, and was very repeatable.
 
Edit: I just followed the steps you explained and cannot repeat the crash. Then I took a project from ages ago and started throwing the 4K PC modules onto the master bus while it was playing back and still no issues. I basically have the TV and main program on monitor 1, and the console view on monitor 2. I saw what you are describing in X2, but it "went away" for me with X3.

Appreciate all the suggestions!!
 
Thanks mettelus for the testing. it seems that I still have the problem.
 
Cowboydan. I reinstalled graphics drivers, reset to default settings but nothing helped.
I will continue with my projects with a floating inspector and console and it's stable. Not the best workaround but at least Sonar then does not crash :)

+1  And if that is not it, I would also recommend giving Tech Support a call on this one. You have it pretty isolated to the console on a second monitor and the PC's causing it (which CW sells). I think they may be able to answer it more quickly.

Did you ever apply the X3 'E' update?
 
Bob Bone
 

The e update fixed this issue. If you are still crashing after the update you need to contact CW. 

This is an old thread.