Helpful ReplyFocusrite Control Update Showing No Hardware Connected ( SOLVED)

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LOSTinSWIRL
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2018/03/05 00:08:23 (permalink)

Focusrite Control Update Showing No Hardware Connected ( SOLVED)

So I updated the Focusrite Control Software to the latest version which is 2.3.3. No it shows No Hardware Connected when I bring it up. Everything is still working with the routing but there is no visual of it if I need to change anything. So the hardware is working but not the software. I went to the Focusrite site and with through there trouble shooting on the subject. All is listed fine on my computer. Also tried another usb port and it does come up once. But if you close the Focusrite Control it shows up No Hardware Connected the next time you open it. Tried turning the anti virus off as well and no luck. It was all working prior to the update. I am using Windows 10 pro. Have put in a request with them but it usually takes a little while to hear back and thought somebody might know what to do. 
post edited by LOSTinSWIRL - 2018/03/07 00:05:12
#1
mettelus
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/05 07:12:46 (permalink)
Is the unit fully online before you open MixControl? I forget if it updates itself if it comes online first, but it does when you power the unit off.

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#2
Pragi
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/05 13:09:00 (permalink)
After checking the usb cable ,I recommend to do a full new driver Installation .
First Disconnect the Interface -desinstallation -
New Start -
Installation of the drlver -
Nee Start -
Connecting the Interface
Hope that helps
#3
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/05 21:29:22 (permalink)
 
I tried installing and reinstalling several times and the same thing. Well at least I am still able to use it but can't change any of the routing.  Also my computer is always connected to the net. 



#4
Grzzesiek
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/06 22:54:19 (permalink)
I am having the same issues after the update to version 2.3.3. I can't open mix control - it ether crashes or just prompts "no hardware connected". I experience this issue on my Windows 8.1 PC and Windows 10 laptop. I also did all of the troubleshooting provided by Focusrite, in fact it wasn't even necessary because all my setings were ok according to the instructions.  I really hate this company. Since I bought the Scarlett 18i20 I have encourted notorious problems with playback or just basic things which shouldn't be a problem - like this one. 
post edited by Grzzesiek - 2018/03/06 23:32:34
#5
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:02:23 (permalink)
My problem is solved. They got back to me today and had me download version 2.3.2. Now it works fine. Try downloading that. I really haven't had any problems up until downloading the latest version. Let me know if that works for you.
#6
Grzzesiek
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:22:37 (permalink)
Where can I download 2.3.2 version? I can't find it on Focusrite's website.
#7
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:29:37 (permalink)
Ya I don't see it on there either. They sent me a link for it and downloaded it from there. Try contacting them. It won't let me post a link on here because I don't have enough post points. 
#8
Grzzesiek
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:31:32 (permalink)
Well I could, but I am in a hurry to be honest. Maybe you could send me PM?
#9
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:37:58 (permalink)
Sent you one. Let me know if it works. 
#10
Grzzesiek
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:45:31 (permalink)
Thank you very much, You saved my ass. It's working again!
#11
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/07 00:47:27 (permalink) ☄ Helpfulby Grzzesiek 2018/03/07 00:52:43
Glad I could help. Rock on. 
#12
stealthstrom
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/08 18:20:16 (permalink)
I need this also!  Been driving me nuts.
#13
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/08 22:25:27 (permalink)
Here is the link for the Download of the Focusrite Control Version 2.3.2. Hope this helps.  https://sync.focusrite.com/s/5xf40ndtv8wGT4a
#14
stealthstrom
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/08 23:35:19 (permalink)
Awesome!  Thanks so much!
#15
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/09 00:45:16 (permalink)
No problem. 
 
#16
King_Windom
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/09 14:18:13 (permalink)
Focusrite now has both 2.3.3 and 2.3.1 for windows on there download page.

Dan
 
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#17
LOSTinSWIRL
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Re: Focusrite Control Update Showing No Hardware Connected 2018/03/09 22:16:04 (permalink)
Good to know. 
#18
Vallhagen
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Re: Focusrite Control Update Showing No Hardware Connected 2018/10/21 21:06:56 (permalink)
Just found this slightly old thread... I just bought myself a Focusrite Scarlett 18i8, and during installation i experience the exact same problem as described above. And i am wating for support response...
 
Your solution seems to be to go back to driver 2.3.2, but i cant find it nowhere. (The actual driver is now 2.3.4). Any of you guys willing to help out to gimme a link, or e-mail the driver? 
 
All the best
Bengt
Sweden
bengt.vallhagen@gmail.com
 
#19
King_Windom
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Re: Focusrite Control Update Showing No Hardware Connected 2018/11/01 12:51:17 (permalink)
 I have been away foe a few weeks. Just sent you the file. Hope it helps.     Dan

Dan
 
i7,Windows 10, Sonar Platinum, Roland Octa-Capture, Adam F7 monitors, Yamaha MOX 8, Akai Advance 49, Roland A-800 Pro, Too many guitars, Too little talent
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