Focusrite Saffire Pro 14 Problem, Please Help

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Cigadeemus
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2015/08/21 20:55:04 (permalink)

Focusrite Saffire Pro 14 Problem, Please Help

Saffire cant be recognized nor does the fw light on the pro14 light up. PCI Card shows up working on device manager, pro 14 does not and no fw light. Power and LKD Are on. Really not sure what the problem is I've tried multiple cards and cables. Spoke to the support team they want me to try it on a mac which i'm having trouble finding somebody to help mne with that. I'm running windows 7 64bit. I originally had a pre built lenovo pc and the card and pro14 were working on it had its ups and downs and time outs but more or less working. Now i've rebuilt with a gigabyte motherboard the pro14 cant be detected. If somebody could help me with this i'll love you forever.
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    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 21:02:11 (permalink)
    If you are running ASIO4ALL remove.

    Next..
    Remove mix control software.
    Reboot.
    Install 3.6 of mix control from FR's site.
    Try again.

    Still issues?

    Try new FireWire cable.
    Uninstall (do not delete) windows FireWire driver and reboot.
    No joy? - try updating the firewire drivers. Do not install legacy.
    Update firmware of your FireWire card.
    Check to see if FireWire card is properly seated.
    Update your motherboard BIOS.
    Run windows update everywhere.
    GOTO intel driver update website.

    Still issues?
    State your firewire card model and chipset.
    Same with motherboard
    Check windows event viewer for errors.
    post edited by Doktor Avalanche - 2015/08/21 21:14:52

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #2
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 21:20:50 (permalink)
    Hey Dok thanks for the quick reply, i actually installed asio4all as an attempt to get it working lol ok I will try the methods you have stated here. 1 Issue is mix control doesn't show up in the download section for pro 14 but it does for pro 40 would it be wiser to install 3.4 which is the highest on pro 14 section or does it make no difference?
    #3
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 21:21:27 (permalink)
    mix control 3.6 doesn't show up is what i meant to say it only shows on pro 40 section
     
    #4
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 21:24:33 (permalink)
    It works with 14. Double check with Focusrite.
    post edited by Doktor Avalanche - 2015/08/21 21:32:20

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #5
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 22:36:34 (permalink)
    OK just done it all still no luck :( heres the chipset details and ohci results:


    OS: Microsoft Windows 7 64-bit Service Pack 1 [6.1.7601]
    CPU(s):
    Processor: AMD FX(tm)-4300 Quad-Core Processor
    Physical: 1
    Cores: 2
    Logical: 4
    L1 Cache: 16 KB (8)
    L2 Cache: 2048 KB (4)
    L3 Cache: 4096 KB (1)
    Installed RAM: 15853 MB
    Microsoft 1394ohci.sys [6.1.7601.17514]
    Microsoft ohci1394.sys [6.1.7600.16385] 氨来捡⥹
    Microsoft 1394bus.sys [6.1.7600.16385] 氨来捡⥹
    Looking for OHCI 1394 Host Controllers...
    1:
    Vendor : (1106) VIA Technologies
    Chipset: (3403) VT6315/VT6330
    Revision: 00
    Details:
    Subsysten VendorId: 1106
    Subsystem DeviceId: 3403
    Max # isoch Rx contexts: 4
    Max # isoch Tx contexts: 8
    Max 1394 Speed Capability: S400
    Support: Compatible, no known issues.
    Done.

    Motherboard:



    #6
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/21 22:37:22 (permalink)
    Motherboard is 

    Gigabyte Socket AM3+ - GA-78LMT-USB3
     
    #7
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 07:56:25 (permalink)
    3.6 much better but check with Focusrite.Generally quick to respond. You did everything on my initial post?

    Thanks.
    post edited by Doktor Avalanche - 2015/08/22 08:05:01

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #8
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 07:59:09 (permalink)
    Also have you ever attempted a win10 update on this machine? Don't do it just curious.

    Make sure you completely removed asio4all and reboot.
    post edited by Doktor Avalanche - 2015/08/22 08:07:49

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #9
    mettelus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 08:05:34 (permalink)
    I am confused by the OP, do you have both a firewire PCI card and a FW (1394) on your MB?
     
    I am running my Saffire PRO 24 DSP off the MB connection (VIA chipset). No PCI card. I am running MixControl 3.4, and the FW driver is the legacy one (version 6.1.7601.17514, dated 6/21/2006).
     
    *IF* you also have one on your MB, you may want to try disabling that one to force your machine to use the PCI card. I am not sure if there is a potential conflict going on there or not.

    ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
    #10
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 08:19:35 (permalink)
    You shoukdn't be running FireWire legacy from mix control 3.x onwards as per Focusrite instructions.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #11
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 10:34:55 (permalink)
    Hi every one @Dok i'm going to try that 3.6 install again see if that helps also yeah i upgraded to 10 and i thought that might have been the issue along with a load of other bugs but reverted and still having same problem.

    @Met no on board port just a pci express card. I'm thinking if there was an on board port i wouldn't even have this problem.
    #12
    mettelus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 12:03:30 (permalink)
    Win10 and VIA are not a recommended combination - "We have become aware of a connectivity issue running Saffire units on Windows 10 connected to firewire cards with a VIA chipset. We are currently investigating this issue as a top priority. In the meantime, if you are using a VIA chipset, we recommend you do not update to Windows 10."

    ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
    #13
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 12:05:23 (permalink)
    Yeah thats what focurite support told me met

    @Dok installed 3.6... No change
    #14
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 12:58:22 (permalink)
    mettelus
    Win10 and VIA are not a recommended combination - "We have become aware of a connectivity issue running Saffire units on Windows 10 connected to firewire cards with a VIA chipset. We are currently investigating this issue as a top priority. In the meantime, if you are using a VIA chipset, we recommend you do not update to Windows 10."


    Yup I can't use saffire Pro 40 on win 10 this reason.That's why I asked if you had attempted it earlier. Some are running in VIA but I would avoid unless you do dual boot or something.. Go through the checklist first I would.
    post edited by Doktor Avalanche - 2015/08/22 13:07:57

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #15
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 13:18:54 (permalink)
    So if everything else has failed would it be time to look for a texas instruments chipset card?
    #16
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 13:57:04 (permalink)
    VIA works fine on win 7/8. It should work fine on 10 once issue is fixed. If all else fails try a new Win 7/8 install. It's a Focusrite recommended chipset.
    post edited by Doktor Avalanche - 2015/08/22 14:05:04

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #17
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 13:58:59 (permalink)
    .. and if that fails find a friend with a FireWire PC or Mac to test it on...

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #18
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/22 15:30:48 (permalink)
    Yeah i think before changing or buying anything else thats the next step to try it on a firewire supported pc or mac. I may also go for a reinstall of windows. would i have to wipe everything or just try a different version (ihave windows 64 ultimate) should i try install windows 7 64 professional or home instead? (Assuming i had copies of these laying around at home) 
    #19
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/08/23 18:30:50 (permalink)
    Cigadeemus
    Yeah i think before changing or buying anything else thats the next step to try it on a firewire supported pc or mac. I may also go for a reinstall of windows. would i have to wipe everything or just try a different version (ihave windows 64 ultimate) should i try install windows 7 64 professional or home instead? (Assuming i had copies of these laying around at home) 




    Any version of 64 bit windows 7 will do. Do a clean install.. Best to backup and wipe. Or do dual boot on a new partition.
    If it works you could then backup and then try windows 10 straight away (with a view you might need to restore from backup or roll back (restore from backup recommended)).
    I recommend something like acronis trueimage and backing up to an external hard drive.
    post edited by Doktor Avalanche - 2015/08/23 18:42:42

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #20
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/05 12:08:17 (permalink)
    What happened?

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #21
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/12 10:32:46 (permalink)
    Did a fresh install and installed mix control before anything else same problem. if it wasn't for the fact it worked on my old pc i'd think the pro14 is a dud :/
    #22
    Bajan Blue
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/12 13:02:15 (permalink)
    Did you manage to test this on anyone else system?
    And just a stupid thought, but I suppose you tried another cable?
    One other thing, do you have anything else firewire you can plug into the same port to make sure the port works OK?
    Nigel
     

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    #23
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/12 17:59:13 (permalink)
    Was a fresh install of win7?

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #24
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/15 19:01:11 (permalink)
    Hi Baj, yeah 3 different via cards and 3 or 4 cables and yeah fresh windows 7 Dok. 
    #25
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/15 19:02:12 (permalink)
    and no still didnt get to try it on anyone elses system. I'm a bit of a loner it always has its problems lol
     
    #26
    Doktor Avalanche
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/15 20:08:13 (permalink)
    BIOS and chipset drivers here:
    http://www.gigabyte.com/products/product-page.aspx?pid=4305#driver
     
    We have chipset, but what is make/model of VIA card? 
    post edited by Doktor Avalanche - 2015/09/15 20:18:18

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #27
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/17 16:41:22 (permalink)
    i have a couple of these http://www.ebay.co.uk/itm/PCIE-to-FIREWIRE-400-IEEE1394a-CONTROLLER-CARD-PCI-EXPRESS-1x-CHIPSET-VIA-/201140250102?hash=item2ed4e4a5f6 couldn't post link before because i was new
    #28
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2015/09/17 16:43:09 (permalink)
    Well they look like that but were like 10quid not 20
    #29
    Cigadeemus
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    Re: Focusrite Saffire Pro 14 Problem, Please Help 2016/01/07 15:38:34 (permalink)
    Hey guys im back. Ok finally did a proper fresh install of windows 7 64bit. Also bought a ti chipset fireware card.... still nothing :( will be checking back on all the steps though now making sure i've tried everything again.
    #30
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