Good Customer Service at a difficult time for the company

Author
gps
Max Output Level: -90 dBFS
  • Total Posts : 39
  • Joined: 2016/10/22 13:07:31
  • Status: offline
2017/11/29 22:25:45 (permalink)

Good Customer Service at a difficult time for the company

I requested a refund of my years updates for Artist after hearing about the end of product development at the weekend.  The update year for my account only just started towards the end of October.   I received a couple of prompt and friendly emails from Mike in Product Support about my request and have already had my refund sent back through Paypal.  I couldn't expect any more under the circumstances.
 
#1

1 Reply Related Threads

    2:43AM
    Max Output Level: -69 dBFS
    • Total Posts : 1071
    • Joined: 2013/06/24 07:59:49
    • Location: PHX
    • Status: offline
    Re: Good Customer Service at a difficult time for the company 2017/12/08 14:35:16 (permalink)
    Glad to hear it.  I personally thought Cakewalk customer service was decent, though I only had a few questions here and there with no major support issues. 

    CPU Stuff: SPLAT & Ableton Live 9, Win10 x64, MSI M.Power Z97 mobo, Intel i7-4790K @ 4GHz, 8GB RAM, 500GB SSD (Win10/Apps)
    HW Stuff: Focusrite Saffire Pro40 + Pro24, CW A500Pro, MIDIsport 4x4 + 2x2, Alesis Ai3 x2, Roland V-Synth XT, Waldorf Q Rack, Access Virus Ti2, Roland JV-1010, Alesis NanoSynth, Alesis Wedge, Alesis A6 Andromeda, Roland TR-8, Arturia Spark, KRK Rokit 6's

    #2
    Jump to:
    © 2017 APG vNext Commercial Version 5.1