HELP Missing Audio Interface, interface won't show up anymore

Greetings!
I am using as Zoom R16 as my audio interface and control surface.  I have been using this successfully for a few years now, all the way from 8.0 through to X2a.  Now all of a sudden the interface won't show up in the listing. I have also used ASIO4ALL and a Behringer driver.  These two show up but the ZOOM does not.  Without the Zoom I am unable to do simultaneous 8 channel live recording, so I'm kinda shut down.  I need all the help I can get.

I tried both of my USB2 ports after removing and reinstalling both the R16 and the ASIO4ALL drivers, and watching Windows7 complete the installation of the driver.  With both drivers I made sure that they the latest drivers (they were both the most recent drivers already and had been for quite a while. but I re-downloaded them anyway.)
 
Until last fall I would switch back and forth between the R16 at home and a Behringer UCA02 interface when I was away.  Even when not attached the Behringer name was always listed, along with the ASIO4ALL, but the Zoom R16 would sometimes not show up although it was attached.  I would have to uncheck the Behringer, save the project and close Sonar.  Upon reopening, the Zoom would show up and I could connect to it.
 
Funny thing is that the R16 would always show up as a MIDI device and as an option for a control surface.  It just won't show up as an audio interface.  ALSO, even though it wouldn't show up, if I disconnected it from my laptop, SONAR would pop up the message informing me that the R16 had been removed and give me the yes/no option for retaining the path.
 
So ... it's there, and it's not there, and I can't get to it.
 
Let me know if there are other specifics needed.
 
(HP PAVILLION, WINDOWS 7 64bit)

I imagine you've done this already, but try hitting the USB button, terminate, enter, reset.  Also, if you're running the R16 on the AC adapter, unplug it and see if it runs on USB power. Is it shown in audio devices in the Windows control panel?

I am having the very same problem. The only difference is that I am not using the ASIO4all driver. It just started doing this a couple days ago out of the blue. I have been using the r16 for a couple years with no troubles until now. I am using X3d with windows 8.

Forget the Behringer drivers and ASIO4all driver. Behringer drivers are written for Behringer and ASIO4all is just a WDM driver wrapper. so you need to install and use the ZOOM RX16 Drviers. Those are the drivers that are written for that card.
 
Then run the wave profiler and select the zoom
 
Cj 
 
 

He described his problem perfectly with all the information you need. I am really sick of going to forums with zero answers from companies.
You gave him the basic "I have no clue" advice.
If you do not know how the program can miss a Zoom R16 driver that is installed properly, shows up as running in device manager, is selected as recording device..... why are you answering questions on the forum with guesses?
I have the same problem.
Blank drop down screens.
No choice of devices.
Reload my drivers for the Zoom.
Did it.
Still no Zoom shows up as a choice in your drop down window.
Windows 10, compatibility attempts with 8 and 7.
Still.... no choice of the Zoom.
Why?
If you don't know this basic answer, what is your purpose? Public relations? It certainly isn't helping anyone.
So why is your program unable to even find the Zoom ansio driver in win 10?
What can be done , when the driver is present, working and every other program finds it just fine?
Why do you think people come here? To get in a "nothing works" loop with zero help from the company?
If you don't know the answer, who does? Have the president of your company call me if you can't help.
These dead end threads help no one.

Hi, Skywalker, and welcome to the Cakewalk user forums.
 
I wanted to let you know that this thread that you posted to was last updated (prior to your post from a few hours back), in 2014, so is quite likely to be a dangling leftover of a thread, where nobody knows if the original poster ever got his situation figured out or not.
 
I also wanted to let you know that these are actually USER forums, put out there for us users to post issues, comments, and concerns, for each other - as users, with no guarantee whatsoever that any Cakewalk staff will either read or respond to any post/thread in any of these forums.
 
Fortunately, several Cakewalk staffers DO pop into these forums and DO read through some number of threads and fairly frequently do respond to a few posts here and there.
 
The Cakewalk staff seems to pay the most attention to the posts in the Store forum, as they are trying to help any folks with payment issues or purchasing issues, account issues, that sort of thing, as quickly as they can, given the small number of resources and time that they have available to come into any of the forums.  That DOES seem to help a lot of the folks with Store-related issues, and that's a good thing.
 
There are also some number of folks that have volunteered a while back to become forum hosts, with a fairly limited set of actions, where we can try to help things in the forums to be in the appropriate forum, and help resolve friction between users, help identify spammers, and that sort of thing.  We can also issue temporary bans of up to, I think, a couple of weeks, if anybody has a meltdown or attacks other users, etc., but that is rarely done, and we can only issue a temporary ban anyways.  The purpose of creating the forum host pool of volunteers was to help free up Cakewalk staff from having to do these mundane sorts of tasks, which then allows those folks to do more things that are beneficial to bettering the product.  So, that is us forum hosts in summary.
 
With the above all being said, obviously you are currently experiencing the same sorts of issues presented as the basis for this thread, so regardless of this old thread, you DO have this as a current issue.
 
I ask you to please consider creating a brand new thread, listing the issues you are currently having, and I will keep an eye out for it and then jump in to try to assist you with getting past this issue.  I believe this thread would best belong in the Sonar forum.
 
Please note that because you are a brand new forum member, you will not yet have posted enough times to where you can include a link in your post, such as a link back to this thread, which seems to mirror your current situation.  (I believe if you get to something like 25 posts, you can then start adding links in your posts).  IF indeed my understanding is accurate, then I will go to the top of this thread and get the permalink to this thread, and I will add that link to a post I will submit in your new thread, so that folks can look this info over while trying to assist you.
 
In the meantime, I will spend some time reviewing your current post, as well as this thread's presentation of info on these issues, so that I can better assist you with getting past your problems.
 
SO, I will look for you to set up and submit a brand new thread describing your issues with this Zoom device not being seen in Sonar.
 
Bob Bone
 

Welcome to the forums a place where peace, caring and understanding are first and for most.
 
this was quite a first post.
 
what is an ansio driver?

Well. I tried to do it all again! lol
I have playback/record in win 10 set to Zoom R16.
Hit "test" heard the stereo output test.
Yeah! I at least have that right.
................ oh.......... thanks for the reminder that this is user to user, and not a company support rep.
Anyway, opened Artist.
Went to devices.
No Zoom listed now.
Wow.
The second I make 1 step forward  everything screws up somehow.
Funny thing was..... it was listed an hour ago. Yep. 4 Zoom R16 checkboxes on input and 1 checkbox on output.
Now, after coming back and trying again.... no Zoom on input.
My machine is an i7 screamer. It runs anything fast. 16 ram....*sigh*
About installing programs.... I have like 12 c++ separate installs....steam always adds another version.... so I installed both Artist and Professional to see the difference.
You would think the new install of Artist would make things "fresh".
Nope. Now no Zoom listed..... but no error message about not finding a device.... it finds it... but won't list it now.
Can you imagine the frustration? Others seem to have zero issues. I guess I have all the issues. 



 

https://www.cakewalk.com/...&audioDeviceId=266

Try a reboot. One thing is very cool. When I have the Zoom as default playback/record for win 10, and the Zoom as an interface, it has upped the volume of the output to jet plane levels. I had to turn down my stereo! The Zoom outputs through the sound card in my video card through an HDMI cable.
It outputs hot through the master fader on the Zoom.
If I ever get this working I should have no problems with volume! 
So I Tried WASAPI after the reboot and it found the Zoom. It did this whole scan thing and found all of my output hardware and the Zoom.
I will try ASOI again...nope.
Ok.
Now to try and get a signal on a meter.
My mics are plugged into channels 5 and 6 on the Zoom.....
Maybe I am at the "channel 5 to track 5, 6 to 6 as an input part of the process...... so my mic in 5 is on track 5....this is where I get stuck as well.

Glad you found the issue! Now perhaps you can understand why it's hard to provide an answer when the problem is user error. It's very hard to guess what kind of mistakes a user will make.
 
And...thank you for circling back and letting us know how you resolved the issue. 

In preferences, set the metronome to a bus.
In Sonar, Set the bus output to zoom output 1/2
You will then be able to adjust metronome levels with the fader of the metronome bus.

For problems not hearing the track, set the out put of the track to the master bus
Set the master bus output to zoom outputs 1/2

Zoom outputs 1/2 should be going to your speakers.

When the mic is connected to the input, select input 1 L or 1 Left and then press the input monitoring button (see link below)
Make sure the output of the track goes to the master bus.
Set the Master bus to output 1/2
http://www.cakewalk.com/D...help=Recording.22.html

I am read that link. input echo = monitoring.... I'll give it a shot!
 

I just temporarily swapped my Presonus AudioBox 1818VSL with my son for his UR22 from Steinberg.
 
The UR22 also has a DAW/Input mix knob that I will take a closer look at tonight, as I will be firing up Sonar this evening to knock out some project work, and will be using the UR22 for it.
 
Bob Bone