Has anyone had any experience with FLUX products support??

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yorolpal
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2010/11/17 21:20:56 (permalink)

Has anyone had any experience with FLUX products support??

A problem has recently cropped up with the authorization status of my FLUX TRAX software package.  After downloading a new license (for a totally unrelated piece of software) to my iLok account TRAX started showing up as "Not Authorized !" and would not work at all.  So...I downloaded the latest iLok drivers and client installers and tho all my other iLok stuff was working fine... as regards TRAX...no love.  Uninstalled and reinstalled TRAX.  No love.  Uninstalled...cleaned registry...downloaded and installed the latest version of TRAX from FLUX.  No love.  Emailed both iLok and Flux.  iLok, as one might imagine, said this was definitely a FLUX problem.  FLUX has now received 4 separate emails from three different computers about this over the course of four days.  No response.
 
When I was thinking of buying TRAX they couldn't email me enough.  I got email responses quite literally within hours.  But now something is amiss.  And the only sound I'm hearing is crickets chirping in the distance.
 
Please let me know...if only to commiserate...your FLUX experiences.
post edited by yorolpal - 2010/11/17 21:22:50

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    windsurfer25x
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    Re:Has anyone had any experience with FLUX products support?? 2010/11/17 21:25:09 (permalink)
    As much as I am tempted to, it is stories like this that keep me from using products which use iLok.

    Hope that gets sorted out for you!


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    RogerS
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    Re:Has anyone had any experience with FLUX products support?? 2010/11/17 21:48:53 (permalink)
    windsurfer25x


    As much as I am tempted to, it is stories like this that keep me from using products which use iLok.

    Hope that gets sorted out for you!

    +1

    PE 8.5.3,  Windows 7 Pro 64-bit,  i7 920,  GA-EX58-UD4P,  6gb Corsair DDR3,  2 x Barracuda 500gb,  HIS Radeon GS-4670 Fanless 1gb DDR3, dual 24" monitors,  Axiom 61,  Korg Triton Pro,  Focusrite Saffire Pro 40,  VG-99,  Yamaha MSP5,  Fostex PM0.5       
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