jason r
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Has support stopped for Sonar Producer X3
5 emails to Cakewalk since December and not one reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How useless is that.
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John
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Re: Has support stopped for Sonar Producer X3
2016/01/23 16:44:44
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Correct X3 is no longer supported. However they will help over the phone.
post edited by John - 2016/01/23 16:58:58
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bapu
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Re: Has support stopped for Sonar Producer X3
2016/01/23 17:29:52
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jason r
5 emails to Cakewalk since December and not one reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How useless is that.
For a product that is no longer sold nor patched it's perfectly normal, I'd say.
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slartabartfast
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Re: Has support stopped for Sonar Producer X3
2016/01/23 17:39:54
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bapu
jason r
5 emails to Cakewalk since December and not one reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
How useless is that.
For a product that is no longer sold nor patched it's perfectly normal, I'd say.
It is normal. But in a better world, the first email requesting support should get a reply explaining why it is futile to send any more emails. That could be pretty much automated. And if the policy is that support for X3 has ended, and that is my interpretation as well, then why would the more expensive telephone support be available?
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scook
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Re: Has support stopped for Sonar Producer X3
2016/01/23 17:45:17
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jason r
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Re: Has support stopped for Sonar Producer X3
2016/01/24 14:33:18
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Oh well that's a pity. Looks like my association with Cakewalk has now expired also.
Spindisc Recordings Record Label home page Soundcloud page Facebook Facebook page Windows 7 64bit, 12GB Ram, i7 processor, Dual screens MOTU Ultralite Hybrid mk3,Truths B3031A, Maschine Mikro,A-800Pro,various synths
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bapu
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Re: Has support stopped for Sonar Producer X3
2016/01/24 15:42:14
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jason r
Oh well that's a pity. Looks like my association with Cakewalk has now expired also.
Not to be pedantic but your X3 association expired in January 2015 when the new version became available. You just didn't know it until now. 
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bapu
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Re: Has support stopped for Sonar Producer X3
2016/01/24 15:44:39
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You can always consider getting a demo of SONAR to see if the new version solves any problem you are having.
Or even go the cheape$t route and upgrade using the monthly pay plan and really give the "full" version a work out. Then if you like it, pay 11 more months and the product is yours (just like X3 was when you paid your full price).
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jpetersen
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Re: Has support stopped for Sonar Producer X3
2016/01/24 18:35:30
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If Sonar specifically says they offer support for X3 then there is no reason why we should assume otherwise.
What almost certainly will NOT happen is a software fix.
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Stone House Studios
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Re: Has support stopped for Sonar Producer X3
2016/01/24 19:11:35
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jason r
Oh well that's a pity. Looks like my association with Cakewalk has now expired also.
Also not to be pedantic but support for Windows 7 is going to go away. Will you upgrade your OS?
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tenfoot
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Re: Has support stopped for Sonar Producer X3
2016/01/24 19:32:29
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scook
If it is out of support then CW needs to update this page http://www.cakewalk.com/Support/Contact and the product drop down on this page http://www.cakewalk.com/Contact/TechnicalSupport
scook is right. The support page specifically lists X3. Whilst it is reasonable for cakewalk to discontinue support for a discontinued product, given the lack of a statement to that effect I can certainly understand people's frustration at not being able to get a response. Can someone who stated that X3 is no longer supported provide a link to their evidence for this?
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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John
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Re: Has support stopped for Sonar Producer X3
2016/01/24 19:47:22
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Its possible that I am wrong or the page has not been updated. I do believe phone support will continue at least for awhile longer. Because X3 is no longer the current product or receiving updates it also seems reasonable to think tech support is not going to be forthcoming. But the real evidence is the OP has not gotten any support. This could be due to CW being away or that X3 is considered an old out of date product.
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Kalle Rantaaho
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Re: Has support stopped for Sonar Producer X3
2016/01/25 08:17:02
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In the old system, as long as the development of a version stopped when a new one came out every year, it would not be too much asked to continue the e-mail support for at least two years after that.
The telephone support is no alternative. Many users don't speak english well enough to communicate on the phone, especially because the subject requires very clear and organised expression and terminology.
How is it with the present publishing and purchasing formula? Does the support continue for the version (say, Artist) as long as the version name stays the same - in spite of the update version appendix you have (Manchester or whatever).
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tenfoot
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Re: Has support stopped for Sonar Producer X3
2016/01/25 11:12:29
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I am still not convinced that the lack of response is due to discontinued email support. Given that it was the Christmas/New Year period and now trade show/update and renewal time it is possible that support is simply delayed. I am not saying this is ideal - just possible.
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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scook
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Re: Has support stopped for Sonar Producer X3
2016/01/25 13:07:05
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☄ Helpfulby tenfoot 2016/01/25 17:02:41
I believe this might clear things up a bit, from http://www.cakewalk.com/Products/SONAR/SONAR-FAQ#startWhat is the Technical Support policy?Active SONAR Rolling Updates Memberships have access to support by both phone and email. If you purchased SONAR with a one-time payment and choose not to renew your membership, you will still receive support by email for one year after your membership ends. Customers who made 12 consecutive monthly payments and choose not to renew will also receive a year of email support. In the upcoming months we will be launching new Priority Support for active Rolling Updates Memberships, which will mean faster access to answers and more. Support for SONAR X3 will expire on January 31, 2016. See the SONAR Versions page on Cakewalk.com for discount pricing.
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Re: Has support stopped for Sonar Producer X3
2016/01/25 14:02:34
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I know the term 'support' means different things to different people. Some feel it means updates/patches others think it means human help. For the purposes of Cakewalk 'technical support' means - will a human assist me. Yes we are still offering technical support for SONAR X3 both phone and email. jason r
5 emails to Cakewalk since December and not one reply!
If you haven't already please check your junk/spam folders, that seems like a way worse than average response time. I just poked a support rep on your behalf who will look into it.
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