I assume by not responding, you mean they are uncomfortable to wear?
The in ears have several different sizes of "plugs" and also have rubber and foam. These should have come with the monitors. You might try a different size or material.
Main Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD
M-Box Mini v. 2, Axiom 49 Midi Controller, Akai MPD18 Midi Controller
Win10 x64 Home
Sonar 2016.08 Platinum (and X3e, X2c, X1d)
Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD)
M-Box Mini v. 2
Win 10 x64 Home
Sonar 2016.10 Platinum