Helpful ReplyHeads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial

Author
Post
Essentials Only Full Version
berlymahn
Max Output Level: -85 dBFS
  • Total Posts : 257
  • Joined: 2007/11/28 08:48:13
  • Location: Northern VA
  • Status: offline
2016/03/14 21:00:10 (permalink)

Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial

Passing on Platinum for now.  So I uninstalled Platinum Demo from my machine and my X3 started crashing when I tried to export audio.  VertTheVert?  X3 is always rock solid for me.  The only fix was to reinstall Splat to see if it fixes the problem.  It did.
 
So, what is it about the Platinum uninstall that presumably is removing X3 export to audio capability.  I'll like to uninstall Platinum for space, but it appears I'm kind of locked in to keeping it on my machine. :/
 
Ideas?

Jim Wim  
On Soundcloud as: Dammit Eugene / Scenic Mental Detours / Narrow Now
https://soundcloud.com/dammit-eugene/tracks
#1
List Solutions Only

6 Replies Related Threads
    tenfoot
    Max Output Level: -53.5 dBFS
    • Total Posts : 2186
    • Joined: 2015/01/22 18:12:07
    • Location: Qld, Australia
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/14 22:37:51 (permalink)
    Uninstall Platinum then reinstall X3.

    Bruce.
     
    Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
    #2
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
    • Total Posts : 6475
    • Joined: 2003/11/03 17:22:50
    • Location: Boston, MA, USA
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/15 18:43:36 (permalink)
    Hi guys,
     
    The reason X3 is crashing is because of a bug where it gets confused with blank external encoder entries in the registry. This is not due to any shared components.
     
    You can fix the crash by editing your registry if you feel comfortable doing so:
     
    Open registry editor
    Go to HKEY_CLASSES_ROOT\CakewalkExtAudioEncoders\{07C30992-FD9A-44A9-8F07-F1AFE58F313A}
    If that key has no entries under it you can delete it. Just click on the key and press delete.
     
    That should stop X3 crashing.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #3
    NeoSoul
    Max Output Level: -89 dBFS
    • Total Posts : 89
    • Joined: 2015/05/20 10:38:36
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/15 21:16:21 (permalink)
    Noel Borthwick [Cakewalk]
    Hi guys,
     
    The reason X3 is crashing is because of a bug where it gets confused with blank external encoder entries in the registry. This is not due to any shared components.
     
    You can fix the crash by editing your registry if you feel comfortable doing so:
     
    Open registry editor
    Go to HKEY_CLASSES_ROOT\CakewalkExtAudioEncoders\{07C30992-FD9A-44A9-8F07-F1AFE58F313A}
    If that key has no entries under it you can delete it. Just click on the key and press delete.
     
    That should stop X3 crashing.


    Maybe provide step by step instructions for the novice?  Seems to me that is a pretty significant bug for anyone that doesn't continue with the upgrade.    
    #4
    Tom Riggs
    Max Output Level: -57.5 dBFS
    • Total Posts : 1752
    • Joined: 2003/11/08 22:47:26
    • Location: Displaced Kansan living in Philippines
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/15 22:41:38 (permalink)
    I was having trouble with Crashing at the point of opening the export audio window.
     
    There have been several changes on my system recently most importantly a rather rocky windows 10 upgrade. I removed X3, X2 and 8.5 from my system and had not exported audio since. 
     
    I un-installed SPlat and removed all the cake reg keys. Then rebooted and reinstalled and the crash when away.
     
    This was just 2 days ago. I wish I could have seen this thread earlier.

    i7-3770k OC at 4.5Ghz, asus p8z77-m, 16g g.skill aries 1600 c9 ram, Noctua d-14 cooler, RME HDSPe Raydat, Motu FastLane, Nvidea GTX 980 ti 6G, windows 7 and 8.1 pro x64. Sonar Platinum and x3e currently installed

    My Music 
    My YouTube
     
    #5
    Seth Kellogg [Cakewalk]
    Administrator
    • Total Posts : 814
    • Joined: 2009/02/06 15:25:40
    • Location: Boston, MA
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/16 10:49:56 (permalink) ☄ Helpfulby pwalpwal 2016/03/16 15:27:28
    NeoSoul
    Noel Borthwick [Cakewalk]
    Hi guys,
     
    The reason X3 is crashing is because of a bug where it gets confused with blank external encoder entries in the registry. This is not due to any shared components.
     
    You can fix the crash by editing your registry if you feel comfortable doing so:
     
    Open registry editor
    Go to HKEY_CLASSES_ROOT\CakewalkExtAudioEncoders\{07C30992-FD9A-44A9-8F07-F1AFE58F313A}
    If that key has no entries under it you can delete it. Just click on the key and press delete.
     
    That should stop X3 crashing.


    Maybe provide step by step instructions for the novice?  Seems to me that is a pretty significant bug for anyone that doesn't continue with the upgrade.    




    1. Click the Start menu and select "Run". You can also press the [⊞ Win] & [R] buttons in any version or Windows.
    • Windows 8 - Open the Start screen and type run, or find Run in the All Apps list.
    • Windows 8.1 - Right-click the Start button and select "Run".
    2. Type  "regedit" into the Run box without quotes and press [↵Enter]. This will start the Registry Editor.
      • Depending on your computer's security settings, you may be prompted to confirm that you want to start the Registry Editor.
      • Access to the Registry Editor requires administrator permissions.
    3. In the Registry Window, on the left hand side navigate to the folder:
     HKEY_CLASSES_ROOT\CakewalkExtAudioEncoders\{07C30992-FD9A-44A9-8F07-F1AFE58F313A}
     
    4. Right-Click on this folder and select 'Delete'

    Best Regards,
    Seth
    #6
    Bill Jackson [Cakewalk]
    Administrator
    • Total Posts : 519
    • Joined: 2007/07/11 16:44:27
    • Location: Boston, MA
    • Status: offline
    Re: Heads up X3 Users Who Are Checking Out The Platinum Demo 60 day trial 2016/03/16 13:39:41 (permalink)
    Hey guys,
     
    Thanks for the report. We have a fix in place, and will be cleaning this up properly in the upcoming release/demo update. So the suggestion from Noel and Seth won't be required soon.

    Bill Jackson
    Product Manager
    Cakewalk

    #7
    Jump to:
    © 2025 APG vNext Commercial Version 5.1