AnsweredHelp Cant' boot my studio PC

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pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/14 23:19:02 (permalink)
Ah
I've got 2 more pics hoping they'll help

 

#61
abacab
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Re: Help Cant' boot my studio PC 2018/02/14 23:21:25 (permalink)
So what happens when you try to boot normally now with Boot Manager as option #1?  Any error messages?

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#62
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/14 23:29:32 (permalink)
The ASROCK Preparing Repair screen then a blue screen titled Automatic Repair with RESTART and Advanced options
Restart doesn't do anything and Advanced Options which shows 4
Continue (Exit and continue to Windows 10)    Nothing happens with that one
Use a device - with Hard Drive USB                           "            "
UEFI (FQT) SanDisk                                        nothing much happens there
 Trouble Shoot leads to 6 options see pic

#63
abacab
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Re: Help Cant' boot my studio PC 2018/02/14 23:46:44 (permalink)
OK, you just posted that pic while I was typing.  That is the standard Windows recovery mode, Advanced Options.
 
How to Use the Advanced Startup Options to Fix Your Windows 8 or 10 PC
https://www.howtogeek.com...ur-windows-8-computer/

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pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/14 23:57:14 (permalink)
I've not tried my system Image Recovery option which is on my external drive,
Not much happens with any of the various options 
Oh and I have not tried anything with Command Prompt
Since I can't add or access the DVD drive, I can't or haven't tried the Linux disc yet
Is my DVD drive likely to be plugged in properly if it's light works and it opens/closes and spins?
 
Michael
#65
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 00:01:05 (permalink)
As that article outlines, you may want to try 'Automatic Repair', or 'System Restore' to an earlier restore point. 

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#66
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 00:05:28 (permalink)
pentimentosound
 
Is my DVD drive likely to be plugged in properly if it's light works and it opens/closes and spins?




Well it has power! 
 
However, that still does not tell us if it is connected to a SATA port or that the BIOS can see it.
 
Have you physically verified the SATA connection?
 
Booting from that CD/VD seems problematic if your UEFI/BIOS has somehow locked out the CD/DVD drive as a boot source.  Maybe since you can detect that Sandisk USB in the BIOS, you can try creating a bootable Linux on USB, and setting that as your boot #1 option?
 

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#67
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 00:06:55 (permalink)
So back to the recommended external boot from an alternate OS, such as Linux.  The whole point of that exercise would be to check the health of your hardware, while excluding the Windows boot partition.

1. If everything checks out that way, then you are go for a restore from a good image file, or lacking that, a clean install of Windows.

2. Or if the hardware still has issues wile running under Linux, your Windows partition may be OK and you need a new motherboard or something... then Windows might boot again without requiring a backup image restore ...
 

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pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 00:13:11 (permalink)
Since I can't boot/load the Linux I'm going to use my external drive Image and see what happens
#69
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 00:30:21 (permalink)
Ooops  I forgot to check the drive for that before starting the Image restore.
 
I did try restoring to an earlier point (2-3-18)and though (everytime)it would report a successful restore, nothing changed at all.
 
A bad mobo would be a big bother!
#70
aidanodr
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Re: Help Cant' boot my studio PC 2018/02/15 00:55:18 (permalink)
pentimentosound
The ASROCK Preparing Repair screen then a blue screen titled Automatic Repair with RESTART and Advanced options
Restart doesn't do anything and Advanced Options which shows 4
Continue (Exit and continue to Windows 10)    Nothing happens with that one
Use a device - with Hard Drive USB                           "            "
UEFI (FQT) SanDisk                                        nothing much happens there
 Trouble Shoot leads to 6 options see pic





I think you are gone into TROUBLESHOOT settings there?

Can you go back by one screen .. there you might have an option / icon for USE A DEVICE .. like this??


#71
Kev999
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Re: Help Cant' boot my studio PC 2018/02/15 00:58:44 (permalink) ☄ Helpfulby pentimentosound 2018/02/15 01:02:58
abacab
pentimentosound
Is my DVD drive likely to be plugged in properly if it's light works and it opens/closes and spins?

Well it has power! 
 
However, that still does not tell us if it is connected to a SATA port or that the BIOS can see it.
 
Have you physically verified the SATA connection?

 
So maybe the next thing to check in the BIOS is the SATA port connections. See page 65 in the manual.

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#72
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 01:04:54 (permalink)
I have tried all those to get the DVD drive "available and use the Linux disc as per abacab's suggestion.
I'll go through the SATA physically and then the BIOS
 
 
I did unplug my other 2 HDDs and there are only 2 things plugged into to SATA. The C drive and ??   would that be the DVD drive?
 
I may not be back on this evening, but thank you all!
Michael
#73
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 01:37:48 (permalink)
I have tried to get to the DVD drive through "use a device" and to try starting from the Recovery thumb drive too
#74
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 01:42:58 (permalink)
pentimentosound
I have tried to get to the DVD drive through "use a device" and to try starting from the Recovery thumb drive too




Well the thing here is that if the BIOS ain't seeing the DVD drive, neither can the recovery environment, or Windows...
 
The basic job the BIOS has is to identify all the hardware available to the system, then hand it off to the OS.  If the BIOS cannot see something, the OS has no chance of seeing it.
 
So first things first, the BIOS has to establish what hardware is available, then hand it over to the OS.

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#75
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 01:48:38 (permalink)
Makes complete sense....
#76
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 11:26:44 (permalink)
SO...   after all that and a couple hours of Restore to the Acronis image I had, it's back to "normal". That image was dated July 24, 2017.
 
1. I'd unplugged my DVD drive not knowing it was SATA 2 and unplugged my E drive (Cake projects).... oops. That explains a lot. LOL   Have I got that right? C drive is SATA 0 and my DVD drive (D) is SATA 1?
2. 179 plugs are missing ..... so that will have to get dealt with    
BUT
What would be the best thing to do next? I do have these discs - Linux, Comodo and Windows.
I ran a Norton scan of the C and E drives last night though I wasn't connected to the internet.
I'm not sure I ought to connect it to the internet! LOL
 
I really appreciate all the help, encouragement and you all sharing your knowledge and expertise!
 
I suppose this is pretty good, but it still seems like there's more diagnosing to do.
How would you proceed from here?
Michael

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#77
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 21:50:09 (permalink) ☄ Helpfulby pentimentosound 2018/02/16 00:37:40
From a Windows perspective, you just went back in time to a snapshot of your system as it was on July 24, 2017.  So your C: drive will be missing anything you added since July.  Going forward you may want to consider taking a new full image at least monthly. 
 
So now you have some catching up to do.  First things first, update your AV to the latest version, and get all the updates.  Then crank up Windows update and let it catch up.  Probably start that before bedtime and let it run.
 
Update all your existing applications and plugins, and re-install anything you acquired since July 24th.
 
Next copy your recent documents and projects, anything that you normally store on the C: drive, from your file backups - - you did have that all backed up on your other drives, right?
 
As far as hardware diagnostics, I'll dig up a few links for utility programs you can run to check you system health.  But since you got this far, at least it doesn't seem to be a complete hardware failure.  Maybe your drive is going bad, and that messed with your boot partition, so I will get you some hard drive diagnostics to run.

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#78
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 22:16:37 (permalink) ☄ Helpfulby pentimentosound 2018/02/16 00:37:43
These two freebies are my go-to utilities for disk health.  Since they are not vendor specific, they will provide SMART health and other stats about all your connected drives.
 
CrystalDiskInfo  (just look for the blue 'Good' icons for each drive)
https://crystalmark.info/en/software/crystaldiskinfo/
 
PassMark DiskCheckup (just look for the green 'OK' on the Device info > Status for each drive)
https://www.passmark.com/products/diskcheckup.htm
 
PassMark DiskCheckup has a tab for Disk Self test.  It's probably worth checking that out.
 
Either of these utilities will easily identify the vendor an model of your drives.  You may want to go to the HDD vendor website and download their proprietary diagnostic utility, as it may offer more comprehensive diagnostics for your model drive.  Defintely do this if you see anything suspicious with the two programs above!

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#79
abacab
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Re: Help Cant' boot my studio PC 2018/02/15 22:30:45 (permalink) ☄ Helpfulby pentimentosound 2018/02/16 00:37:46
PassMark also offers a couple of other handy free utilities.
 
MemTest86 is probably the most well known.  You can install it on a USB stick and boot your PC standalone, let the memory test run on your RAM overnight with multiple passes, to ensure you are not having memory errors.
 
Bad disk drives and/or RAM errors can lead to data corruption, so it would be best to rule them out.  Remember, you should always see '0' errors on a RAM test.  Any errors means a failed module.
 
https://www.memtest86.com/
 
They also have a cool PC benchmarking program that tests your hardware performance wise.  Not really a diagnostic tool, but it can show how well your PC compares to other systems.  And it does exercise your PC a bit, so if it runs to completion, your PC may be OK. 
 
PassMark PerformanceTest
https://www.passmark.com/products/pt.htm

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pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 22:43:04 (permalink)
I saw your posts (today) but haven't been able to get online....
Thank you so much for all of those. I'll feel way more like a computer guy after this! LOL
I haven't really had any corrupted files thankfully, but look forward to running these and checking it all out.
Michael
post edited by pentimentosound - 2018/02/15 23:51:29
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abacab
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Re: Help Cant' boot my studio PC 2018/02/15 23:45:30 (permalink)
Good luck with all that.  Hope you get things sorted out soon, and back to normal!  It's never any fun having things go south like that!  But you will be ready for the next time! 
 
I started out knowing zip, but making enough mistakes and having a few things break taught me a few lessons.
 
Just like plugins, you can never have too many tools, LOL! 

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pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/15 23:50:57 (permalink) ☄ Helpfulby abacab 2018/02/16 00:15:27
Man, you've got that right! I feel way more "prepared" and can see my computer skills/knowledge filling in all kinds of gaps    ..... big gaps! LOL
This has definitely been an "acid test".
Thanks a million, at least!
Michael
#83
pentimentosound
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Re: Help Cant' boot my studio PC 2018/02/16 00:38:13 (permalink)
HA   Talk about helpful!
Michael
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