Help! RME Firewire Issues...

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LJB
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2018/02/07 18:21:09 (permalink)

Help! RME Firewire Issues...

Hi guys, maybe someone here has the insight to solve this - RME isn't helping..
 
My UFX lost it's USB port a few years ago. The Firewire 400 port still works perfectly... on TWO of my Three PCs...

My Windows 10 Pro x64 machine in the studio stopped seeing the unit a few weeks ago, although the FW LED on the front of the UFX glows as it should, showing connectivity. I reinstalled the driver but it just won't reinstall - it won't go beyond the C++ install bar and never gets to the RME logo Install screen..
 
However, the EXACT same cable, exact same driver will work on my Windows 10 Home X64 i5 office PC running a Sunnix FW card and it works on my Lenovo Win 7 laptop from yesteryear running a Sunnix external FW card.
 
RME's solution is to get me to send the unit to Germany for a quick service... soon as I sell both my kidneys for the shipping of course..

Anyone have an idea here? It would really be appreciated.
 
Best,
Ludwig
South Africa.

Ludwig Bouwer, One Big Room Studios.
-------------------------- 
Sonar Platinum 64bit / Win 10 64 / Intel i7-7700 / Asus Prime Z270k / 16GB DDR4 / RME HDSP9652 / RME UFX / Black Lion Audio ADA8000 / ART MPA & ART Pro Channel / Focusrite Voicemaster Pro / Aphex 107

Check out my work at www.onebigroom.co.za

#1

10 Replies Related Threads

    batsbrew
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    Re: Help! RME Firewire Issues... 2018/02/07 19:39:28 (permalink)
    if it were me,
    i'd send the unit in.
     
    it's worth it.
     

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    #2
    gswitz
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    Re: Help! RME Firewire Issues... 2018/02/07 19:42:09 (permalink)
    Jump into device manager and make sure there are no yellow question marks. In other words, make sure the device works.

    StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
    I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
    #3
    gswitz
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    Re: Help! RME Firewire Issues... 2018/02/07 19:42:41 (permalink)
    I think your problem has been shown to be machine specific.

    StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
    I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
    #4
    JonD
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    Re: Help! RME Firewire Issues... 2018/02/07 22:50:57 (permalink)
    You don't mention whether your studio machine is using onboard or PCI/PCIe Firewire...
     
    In any case, have you tried transplanting the working Sunnix FW card from your i5 system to your studio system?

    SonarPlat/CWbBL, Win 8.1 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, GeForce GT 730, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
    #5
    LJB
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    Re: Help! RME Firewire Issues... 2018/02/08 07:25:32 (permalink)
    Unfortunately my studio machine (Intel i7 MB) has a breakout cable to FW  from the motherboard. Only one PCI slot already occupied by my internal RME card. It's the next test to do, but still, it makes no sense that 2 out of three machines are happy with this device.
     
     

    Ludwig Bouwer, One Big Room Studios.
    -------------------------- 
    Sonar Platinum 64bit / Win 10 64 / Intel i7-7700 / Asus Prime Z270k / 16GB DDR4 / RME HDSP9652 / RME UFX / Black Lion Audio ADA8000 / ART MPA & ART Pro Channel / Focusrite Voicemaster Pro / Aphex 107

    Check out my work at www.onebigroom.co.za

    #6
    azslow3
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    Re: Help! RME Firewire Issues... 2018/02/08 09:53:52 (permalink)
    I have seen many threads about incompatibility in particular combinations of FW controller, FW device and Windows. I mean even between major Windows 10 updates.
    Have you tried to remove not only RME but also FW controller driver from the device manager?
    Also try to Google about exact motherboard model and FW driver, can be there are some special tweaks/older drivers with which it still can work.

    Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro
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    #7
    gswitz
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    Re: Help! RME Firewire Issues... 2018/02/08 11:54:56 (permalink)
    To add to azslow3, if you uninstall the device in device manager and restart the computer, windows will reinstall the device.

    StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
    I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
    #8
    Jim Roseberry
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    Re: Help! RME Firewire Issues... 2018/02/09 14:07:51 (permalink)
    In Device Manager, you can right-click and uninstall the Firewire controller... then go to the Action Menu and choose Scan For Hardware Changes.  The Firewire controller will be reinstalled.
     
    If you don't see the Firewire controller listed in Device Manager (under 1394 Bus Host Controllers), it's the culprit.
    BTW, You can add a nice PCIe TI Chipset Firewire controller for ~$25 US... (if the onboard controller is flaky, it's easy and inexpensive to resolve).

    Best Regards,

    Jim Roseberry
    jim@studiocat.com
    www.studiocat.com
    #9
    Racery
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    Re: Help! RME Firewire Issues... 2018/02/10 14:57:17 (permalink)
    Do you have solution ?
    #10
    LJB
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    Re: Help! RME Firewire Issues... 2018/02/12 12:18:23 (permalink)
    Thanks guys, I'll try all the above as soon as I get a chance - studio is quite busy at the moment. My mobo only has one PCI slot so I'll have to uninstall my HDSP9652 card - always risky as it's a finicky thing. I'll report back as I go.
     
    Thanks for all the input!
    Ludwig

    Ludwig Bouwer, One Big Room Studios.
    -------------------------- 
    Sonar Platinum 64bit / Win 10 64 / Intel i7-7700 / Asus Prime Z270k / 16GB DDR4 / RME HDSP9652 / RME UFX / Black Lion Audio ADA8000 / ART MPA & ART Pro Channel / Focusrite Voicemaster Pro / Aphex 107

    Check out my work at www.onebigroom.co.za

    #11
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