TerraSin
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Help with constant crashing
I've been trying to narrow this problem down all day long and I'm at my wits end. I load a particular project and this happens when it's done loading:  After the crash in which the reporter fails to work as usual, I reload it. The project loads but I have no sound and need to restart my computer. It seems to be only certain project files this happens to and I'm fairly certain it's connected to my VS-700 interface but would like to get to the bottom of this. I don't want to buy a new interface only to have this continue to happen.
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dcumpian
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Re: Help with constant crashing
2016/01/27 18:43:45
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RDAS1089.dll is a Roland driver, so I think it is safe to assume that your interface driver isn't working with Win10.
You would have to check with Roland for a fix, but I think there is a Roland and Win10 thread in the Hardware forum. Maybe there is helpful info there?
Regards,
Dan
Mixing is all about control. My music: http://dancumpian.bandcamp.com/ or https://soundcloud.com/dcumpian Studiocat Advanced Studio DAW (Intel i5 3550 @ 3.7GHz, Z77 motherboard, 16GB Ram, lots of HDDs), Sonar Plat, Mackie 1604, PreSonus Audiobox 44VSL, ESI 4x4 Midi Interface, Ibanez Bass, Custom Fender Mexi-Strat, NI S88, Roland JV-2080 & MDB-1, Komplete, Omnisphere, Lots o' plugins.
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StarTekh
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Re: Help with constant crashing
2016/01/27 18:43:57
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What did you do for system/motherboard drivers for your new build ?
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TerraSin
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Re: Help with constant crashing
2016/01/27 18:49:28
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dcumpianRDAS1089.dll is a Roland driver, so I think it is safe to assume that your interface driver isn't working with Win10.
You would have to check with Roland for a fix, but I think there is a Roland and Win10 thread in the Hardware forum. Maybe there is helpful info there?
Regards,
Dan That's what I picked up from Google earlier. I'm using the walk around and was working at first, now I'm getting all sorts of hell. I don't get why some projects work while others crash out. Makes no sense to me.
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dwardzala
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Re: Help with constant crashing
2016/01/27 21:02:40
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32 bit plugs? Can you open the project in safe mode?
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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TerraSin
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Re: Help with constant crashing
2016/01/27 21:20:50
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dwardzala
32 bit plugs? Can you open the project in safe mode?
No 32 bit plugins in the project that I'm aware of. Tried loading in safe mode and either it crashes out or just doesn't give me any sound on playback (yet all the meters are working fine). Close out and load up a different song, no issue. :\
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TerraSin
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Re: Help with constant crashing
2016/01/27 21:32:34
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Just tried loading it without the interface on and got this: 
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ampfixer
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Re: Help with constant crashing
2016/01/28 00:27:56
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But isn't the interface driver still active? I would remove the interface driver, restart and reload the driver. If it continues to crash on start up then you may have to reinstall Sonar.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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TerraSin
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Re: Help with constant crashing
2016/01/28 01:32:51
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Hrmm, I'll give it a try in the morning. Those drivers are such a pain to install. I might try using my VS-100 on it since there are some Win10 drivers for it. Will also see about reading the dump files and see if I can tell what exactly is causing the crashes. Hopefully they are written in a way that can be read without needing to decode a bunch of information. Worse comes to worse, I can send them into Cake and hope they get back to me.
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robert_e_bone
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Re: Help with constant crashing
2016/01/28 09:55:58
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Could that be an access violation - a problem with permissions for something?
I know some of that used to occur from being behind on Windows maintenance, but that was principally folks trying to run one of the X2 or X3 maintenance versions where they did not have current C++ runtime routines that were required by coding changes in Sonar.
Just wondering if that sort of thing might be at play - OR maybe something needed/wanted to be installed or launched with Run As Administrator explicitly selected as an option. (maybe?)
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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pwalpwal
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Re: Help with constant crashing
2016/01/28 09:58:25
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TerraSin
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Re: Help with constant crashing
2016/01/28 10:30:44
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robert_e_bone
Could that be an access violation - a problem with permissions for something?
I know some of that used to occur from being behind on Windows maintenance, but that was principally folks trying to run one of the X2 or X3 maintenance versions where they did not have current C++ runtime routines that were required by coding changes in Sonar.
Just wondering if that sort of thing might be at play - OR maybe something needed/wanted to be installed or launched with Run As Administrator explicitly selected as an option. (maybe?)
Bob Bone
Everything *should* be up to date. I keep all the Windows updates going and Sonar itself gets updated each release so I shouldn't have any issues there. I'm always logged in as administrator so in theory, it should be running in admin mode already though I did try opening it manually as administrator last night with the same results. I'm trying to remember what plugins I had running. AD2, EW Pianos, Kontakt, Omnisphere/Trilian, Spaces and Amplitube I think was all.
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TerraSin
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Re: Help with constant crashing
2016/01/28 10:31:16
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pwalpwal
any event log clues?
Trying to figure out how to open the Sonar dump files right now.
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pwalpwal
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Re: Help with constant crashing
2016/01/28 10:39:39
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TerraSin
pwalpwal
any event log clues?
Trying to figure out how to open the Sonar dump files right now.
i meant in the windows event log - access violations etc will be recorded there
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robert_e_bone
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Re: Help with constant crashing
2016/01/28 10:58:15
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Just to clarify - having a Windows user account that is an Administrator is not the same thing as explicitly selecting Run As Administrator. Run As Administrator gives a higher set of execution privileges than you get when using a user account that is an Administrator.
I see that this didn't seem to help in any case, if I understood your above comments, but I just wanted to make sure you understood Administrator account and Run As Administrator are 2 different things. :)
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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robert_e_bone
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Re: Help with constant crashing
2016/01/28 11:02:09
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What happens if you actually disconnect the audio interface and open that particular project, just to see if it will open this way?
If it DOES open without the audio interface connected, it will yell at you for no audio device but should still open. That would at least allow you to examine the project more closely, or even try doing a Save As to save it off under a different name, in case there is some sort of project corruption - no guarantees, but at least you would have something to try, and should be able to get into the project if there are any issues between that project and the audio interface. IF you try a Save As, plug the interface back in and try opening up the newly-saved version of the project, and see what happens.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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TerraSin
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Re: Help with constant crashing
2016/01/28 11:14:45
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robert_e_boneI see that this didn't seem to help in any case, if I understood your above comments, but I just wanted to make sure you understood Administrator account and Run As Administrator are 2 different things. :)
Correct, though by default being on the administrator account should give me full basic privileges to run everything in a standard mode. What happens if you actually disconnect the audio interface and open that particular project, just to see if it will open this way? The second picture I posted is from when I shut the interface down. Sonar itself crashes out rather than the Roland dll. That's what confused me even more and leads me to believe there is something else going on.
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TerraSin
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Re: Help with constant crashing
2016/01/28 13:11:06
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Uninstalled the drivers for the 700. Still crashing. Going to try reinstalling Sonar completely. I hate to do that because I lose all my settings but not sure what else I can do here.
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scook
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Re: Help with constant crashing
2016/01/28 13:13:55
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Some of those settings could be part of the problem. It still might be better to send the dumps to CW and call them before doing much of anything though.
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TerraSin
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Re: Help with constant crashing
2016/01/28 13:21:10
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scook
Some of those settings could be part of the problem. It still might be better to send the dumps to CW and call them before doing much of anything though. That's the next step if reinstalling doesn't do the trick. I'm not sure how long it will take for support to get back to me and I need to try getting this up and running today.
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omasse
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Re: Help with constant crashing
2016/01/28 13:23:43
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Perhaps the skylake bug. 
GA Z77DS3H- I7 3770 - 16 Gb Ram - R9 270X - 2 SSD 2 HDD - Presonus FireStudio Mobile - Win 10 Pro x64 SONAR X3 - Platinium - Studio one 2 - Renoise
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TerraSin
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Re: Help with constant crashing
2016/01/28 13:27:53
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omasse
Perhaps the skylake bug. Skylake bug??? Also, no change. Will be submitting dump files. >_<
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pwalpwal
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Re: Help with constant crashing
2016/01/28 13:35:37
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does it work with any other daw?
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TerraSin
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Re: Help with constant crashing
2016/01/28 13:37:25
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pwalpwal
does it work with any other daw?
I don't have any other DAW.
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pwalpwal
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Re: Help with constant crashing
2016/01/28 13:45:31
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TerraSin
pwalpwal
does it work with any other daw?
I don't have any other DAW.
then you could rule out the daw software by trying it with a demo of another daw hth
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omasse
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Re: Help with constant crashing
2016/01/28 13:55:26
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GA Z77DS3H- I7 3770 - 16 Gb Ram - R9 270X - 2 SSD 2 HDD - Presonus FireStudio Mobile - Win 10 Pro x64 SONAR X3 - Platinium - Studio one 2 - Renoise
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TerraSin
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Re: Help with constant crashing
2016/01/28 15:04:18
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pwalpwalthen you could rule out the daw software by trying it with a demo of another daw
hth Was able to open the file on this computer. However, I don't have any of the plugins installed on this computer that are on the other.
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TerraSin
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Re: Help with constant crashing
2016/01/28 15:05:08
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TerraSin
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Re: Help with constant crashing
2016/01/29 11:51:43
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Small update: plugged in my VS-100 and the project booted right up. Pretty much confirms the issue is the 700. :(
Looks like I'm in the market for a new system and will be selling the 700 unless we can petition Roland to make new drivers.
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ampfixer
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Re: Help with constant crashing
2016/01/29 12:42:20
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Post #2 gives you the best advice. Others have made the VS-700 work under Win 10.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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