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Help with upgrade

Author Post Essentials Only Full Version
Cactus Music Max Output Level: 0 dBFS Total Posts : 8424 Joined: 2004/02/09 21:34:04 Status: offline 2014/01/29 21:49:20 (permalink) Help with upgrade I just bought a Roland A 49 which came with X1 LE. I registered and Calkewalk has sent an offer to upgrade to X3 Studio for $99. Figure I'll go for it. The deal ends tomorrow. So I just tried to order it and it won't let me, say's to contact customer support. I guess they need to confirm my ownership of X1LE first. But scary is I e mailed them and they say they might be 2 days in contacting me. So questions from those who have probably been down this road. Will they honor the deal after tomorrow? Do these deal often appear? Johnny V Cakelab Focusrite 6i61st - Tascam us1641. 3 Desktops and 3 Laptops W7 and W10 http://www.cactusmusic.ca/ #1 12 Replies Related Threads
scook Forum Host Total Posts : 24146 Joined: 2005/07/27 13:43:57 Location: TX Status: offline Re: Help with upgrade 2014/01/29 21:55:05 (permalink) AFAIK $99 is the regular price for X3 Studio upgrade from any version of SONAR (except LE). SONAR 8.5 would qualify. http://www.store.cakewalk...ductid=10-CXSS3.00-30E #2
Cactus Music Max Output Level: 0 dBFS Total Posts : 8424 Joined: 2004/02/09 21:34:04 Status: offline Re: Help with upgrade 2014/01/29 22:08:49 (permalink) My version of 8.5 is not registered as I bought it (unknowingly) second hand from a friend who said he'd never used it. At the time I did not know about the "rules" and generally I never bother registering software anyhow. All you get is junk mail. but this time the junk mail seems worthwhile. My only other version is Home Studio from 2004 which Roland sent me when I had my Music Store. I'm a pretty loyal customer in general so I'll see if the customer service comes through. post edited by Cactus Music - 2014/01/29 22:47:59 Johnny V Cakelab Focusrite 6i61st - Tascam us1641. 3 Desktops and 3 Laptops W7 and W10 http://www.cactusmusic.ca/ #3
dubdisciple Max Output Level: -17 dBFS Total Posts : 5849 Joined: 2008/01/29 00:31:46 Location: Seattle, Wa Status: offline Re: Help with upgrade 2014/01/29 22:46:06 (permalink) They are usually understanding about such things. I would give them a call and explain situation. I had a similar situation before and they resolved it without any hassle. #4
Ryan Munnis [Cakewalk] Administrator Total Posts : 1067 Joined: 2009/11/01 10:28:44 Status: offline Re: Help with upgrade 2014/01/29 22:46:27 (permalink) Try again, should work now :) Ryan Munnis Cakewalk #5
dubdisciple Max Output Level: -17 dBFS Total Posts : 5849 Joined: 2008/01/29 00:31:46 Location: Seattle, Wa Status: offline Re: Help with upgrade 2014/01/29 22:47:27 (permalink) http://www.youtube.com/watch?v=jU2CHJ8bRbM #6
Ryan Munnis [Cakewalk] Administrator Total Posts : 1067 Joined: 2009/11/01 10:28:44 Status: offline Re: Help with upgrade 2014/01/29 22:48:21 (permalink) dubdisciple http://www.youtube.com/watch?v=jU2CHJ8bRbM LOL! :D Ryan Munnis Cakewalk #7
dubdisciple Max Output Level: -17 dBFS Total Posts : 5849 Joined: 2008/01/29 00:31:46 Location: Seattle, Wa Status: offline Re: Help with upgrade 2014/01/29 22:49:11 (permalink) more upgrayyed help: http://www.youtube.com/watch?v=gzEMGfR_BtQ #8
Cactus Music Max Output Level: 0 dBFS Total Posts : 8424 Joined: 2004/02/09 21:34:04 Status: offline Re: Help with upgrade 2014/01/29 22:49:49 (permalink) Excellent X3 here I come... Johnny V Cakelab Focusrite 6i61st - Tascam us1641. 3 Desktops and 3 Laptops W7 and W10 http://www.cactusmusic.ca/ #9
Ryan Munnis [Cakewalk] Administrator Total Posts : 1067 Joined: 2009/11/01 10:28:44 Status: offline Re: Help with upgrade 2014/01/29 22:54:10 (permalink) FYI unless I'm out of the loop on a promo, I think you're looking at $149 not $99 to upgrade. This is based off SONAR X1 LE ownership. HTH! Ryan Munnis Cakewalk #10
Ryan Munnis [Cakewalk] Administrator Total Posts : 1067 Joined: 2009/11/01 10:28:44 Status: offline Re: Help with upgrade 2014/01/29 23:05:12 (permalink) Nevermind, I see you were successful. Wow, that's a ridiculous deal! Ryan Munnis Cakewalk #11
Cactus Music Max Output Level: 0 dBFS Total Posts : 8424 Joined: 2004/02/09 21:34:04 Status: offline Re: Help with upgrade 2014/01/29 23:14:53 (permalink) Thank you to Ryan, That was easy, small glitch with it not allowing a Canadian address. I just kept pestering and it finally took. This is common for us up here with US E stores, so we're used to the abuse. But I have the final page and now just have to download, I imagine this is at least 4 Gigs so will have to go camp out somewhere with dependable internet. You guys are going to hate me when I start asking how the h__l this new fangled version works, I really do like 8.5. But one must move on or grow moss. Johnny V Cakelab Focusrite 6i61st - Tascam us1641. 3 Desktops and 3 Laptops W7 and W10 http://www.cactusmusic.ca/ #12
Cactus Music Max Output Level: 0 dBFS Total Posts : 8424 Joined: 2004/02/09 21:34:04 Status: offline Re: Help with upgrade 2014/01/29 23:20:13 (permalink) PS, Anybody tries to complain about Cakewalks customer service has me to contend with now... I give them a big A+ Might be because I'm also a Loyal Tascam customer too... :) Johnny V Cakelab Focusrite 6i61st - Tascam us1641. 3 Desktops and 3 Laptops W7 and W10 http://www.cactusmusic.ca/ #13

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