How do I follow up on bug fix?

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Coreysan
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2013/07/02 13:32:09 (permalink)

How do I follow up on bug fix?

I submitted a request for bug fix back in January 2013, and it got logged, so how do I (or do I) follow up on the progress? I showed the bug to Seth at NAMM and he agreed that it should be considered, and I got an email from CW to that affect, but I've been in the dark ever since.
 
Should I be doing something to follow up, inquire, or light a fire? This concerns Sonar X2 Producer, and the ability to
delete a hole and shift-left in an audio track.
 
THanks for any reaction!
Corey
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    robert_e_bone
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    Re: How do I follow up on bug fix? 2013/07/02 13:49:17 (permalink)
    Why not give them a quick call?  Also, if your bug was with X2, you may consider applying X2a, which fixed more than 250 bugs.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
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    Coreysan
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    Re: How do I follow up on bug fix? 2013/07/06 01:19:49 (permalink)
    According to my notes, the X2a patch came out on 12/21/2012, and I applied it, then afterwards, that's precisely when the bug appeared.
     
    Its my opinion that X2a *introduced* the bug, not solved it.
     
    I thought there was a a forum for bug reporting, but I don't see it in this new interface...?
    #3
    icontakt
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    Re: How do I follow up on bug fix? 2013/07/06 01:37:35 (permalink)
    What's the status for the ticket you submitted? (Did you send it through Problem Reporter?)
    http://www.cakewalk.com/support/contact/problemreport.aspx
     

    Tak T.
     
    Primary Laptop: Core i7-4710MQ CPU, 16GB RAM, 7200RPM HDD, Windows 7 Home Premium OS (Japanese) x64 SP1
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    Audio Interface: iD14 (ASIO)
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