How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable

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bgiofreda
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2018/09/28 04:28:54 (permalink)
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How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable

That pro  channel plug in came with sonar x1 producer expanded and I have sonar Platinum. I run the installer, it's just one .exe file, and it looks for X1 Producer and tells me it's not installed. I figured I might get an option where i could reinstall just the pro chanell pc4k s -type expander/Gate module. Am I going to have to temporarily install x1 then expanded and just drag this module to  the shared utilities folder where those modules reside or is there some hack to get it to install. I really hate to pay for a product and not be able to use it. I don't have any idea when or how I lost it. It's not available for me to download seperately on cakewalk.
Hope someone knows this
B
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    scook
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/09/28 04:35:10 (permalink)
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    Although the PC4K S-Type Expander/Gate was bundled in an X1 promo package, the plug-in is not in the X1 Expanded Installer. It is a separate installer and should be listed separately in your account.
    #2
    bgiofreda
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/09/30 03:04:38 (permalink)
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    First thanks for replying.
    I wish it was so, but its not. I backed up several x1 patches up to d, a hotfix  and the x1 expanded exe but there's no seperate installer Nothing in my account either.
    #3
    scook
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/09/30 03:24:10 (permalink)
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    I got the PC4lK S-Type Expander/Gate and Z3TA+2 when I bought the Sonar X1 Production Suite. Both bundled plug-ins had separate installers. AFAIK, neither of these plug-ins were ever integrated into SONAR installers. They always had separate installers.
     
    Is it possible the installer did not get added to your new account when Cakewalk migrated to single sign-on? I ask because there were issues with products missing in accounts after the migration. If this is the case, I am not sure if BandLab support can help but they may be your only recourse.
     
     
    #4
    bgiofreda
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/09/30 03:53:28 (permalink)
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    That must be what happened.
    what about cleverbridge?
     
    #5
    scook
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/09/30 04:00:36 (permalink)
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    bgiofreda
    That must be what happened.
    what about cleverbridge?

    Cleverbridge is a billing service. The products are managed by the companies that contract Cleverbridge to handle their sales transactions. I believe Cakewalk stopped using Cleverbirdge around the end of 2016 and contracted with Digital River for 2017.
    #6
    bgiofreda
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/10/01 02:44:32 (permalink)
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    ok thank you I founda snip of the receipt typed that address link in browser and it did nothing . Then I found a place where you redeem products and I tried the 32 numbers at the end of that address and that didn't work either.
    I'll jjoin Bandlab , maybe they have people that worked on the sales end as well as programmers. Thanks to all that commented though.
    #7
    scook
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/10/01 03:00:58 (permalink)
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    You cannot redeem a product more than once. Given the plug-in was installed at one time means the redemption code has been used. Having all the sales information may help if BandLab has the ability to add Cakewalk products.
    #8
    Jon Sasor [Cakewalk]
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    Re: How do I reinstall the pc4k s -type expander/Gate with the x1 expanded executable 2018/10/09 11:39:24 (permalink)
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    Since you already had X1 Expanded, I just went ahead and added the separate PC4k Expander/Gate to your account, so you should be able to see it in your products list.

    Jonathan Sasor
    Quality Assurance Engineer 
    BandLab
    #9
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