How do we know CbB received our bug report?

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2018/09/24 17:10:21 (permalink)

How do we know CbB received our bug report?

I used "Submit a Request" to report a bug in CbB. https://help.cakewalk.com/hc/en-us/requests/new  I didn't receive an notification that it was received and see no way I can visit my bug report to see if it is in progress. Am I missing something?
 
Should I instead use the Feedback loop - problem reports forum? http://forum.cakewalk.com/Problem-Reports-f77.aspx  Or use both?

Gerry Peters
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    scook
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    Re: How do we know CbB received our bug report? 2018/09/24 17:16:23 (permalink)
    AFAIK, there is no feedback unless support contacts you. The couple of times I engaged support they got back to me within a day or so. But my requests were pretty simple.
     
    I do not know how often anyone from BandLab looks at the problem reports area on this forum. My guess is not very often.
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