Mesh
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BobF
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 08:56:53
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phone works best if you want a quick turn-around
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Zargg
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 09:21:15
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Hi. I only had to do this once, and they got back within 48 hours. Maybe they have been busy over the weekend.
Give them another mail, if you do not hear from them. Or check with one of the Cakewalk staff, here on the forum.
Best of luck
Ken Nilsen ZarggBBZWin 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
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Mesh
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 09:40:46
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Thanks Ken & Bob. This is also my first trouble ticket since Sonar 3.......possibly a phone call might be the quickest solution.
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Doktor Avalanche 
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 09:56:59
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If you used Cakewalk problem reporter, that's a mechanism to report bugs. You would have ticked a box stating Cakewalk will not necessarily contact you. If you used the support form that's a different matter... (Edit: Corrected typo).
post edited by Doktor Avalanche - 2015/07/23 11:28:41
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Mesh
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 11:19:16
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Doktor Avalanche
If you used Cakewalk problem reporter, that's a mechanism to report bugs. You would have ticket a box stating Cakewalk will not necessarily contact you.
If you used the support form that's a different matter...
I actually did use the Problem Reporter  .......so, I have to use the "Support Form" to get a reply/support?
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mudgel
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 11:22:19
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☄ Helpfulby Mesh 2015/07/23 11:40:40
If you have a number send it to Willy.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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Doktor Avalanche
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 11:29:15
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Mesh
I actually did use the Problem Reporter .......so, I have to use the "Support Form" to get a reply/support?
Correct. You should have read the small print 
Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
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Mesh
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Re: How long does Cake take to reply on a problem ticket?
2015/07/23 11:42:11
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mudgel
If you have a number send it to Willy.
Thanks Mike. Is it the CWBRN number?
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