How would you troubleshoot this crash?

Author
Post
Essentials Only Full Version
jimo
Max Output Level: -90 dBFS
  • Total Posts : 28
  • Joined: 2013/07/09 19:08:18
  • Status: offline
2018/01/31 22:18:55 (permalink)

How would you troubleshoot this crash?

I have a project that, if it is the first project I open for day it opens fine, if I try to open it AFTER working on another project it crashes with C000005 error. If I close SPLAT completely after the crash I am able to open it fine. Would you start by disabling plugins to see if that makes a difference? And even if I did narrow it down to a specific plugin problem what would be the cause. thanks for the help. -Jim

Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
#1

12 Replies Related Threads
    CakeAlexSHere
    Max Output Level: -79 dBFS
    • Total Posts : 577
    • Joined: 2016/05/19 12:03:48
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/01/31 22:25:26 (permalink)
    Post the full error from the windows event viewer.
    Ta.
    #2
    jimo
    Max Output Level: -90 dBFS
    • Total Posts : 28
    • Joined: 2013/07/09 19:08:18
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/01/31 22:28:27 (permalink)
    OK I will have to do it later when I get home. When I looked at it before it pointed to TH3 but I removed that and it still happened. 

    Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
    #3
    CakeAlexSHere
    Max Output Level: -79 dBFS
    • Total Posts : 577
    • Joined: 2016/05/19 12:03:48
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/01/31 22:42:47 (permalink)
    If it pointed to TH3 and you removed it.. and still happened.. either it does not point to TH3 or TH3 is still there. Regardless make sure you are on latest TH3 version..

    In case you aren't aware...
    https://overloud.com/news...mes-cakewalk-customers
    #4
    jimo
    Max Output Level: -90 dBFS
    • Total Posts : 28
    • Joined: 2013/07/09 19:08:18
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/02 18:34:00 (permalink)
    The last time this happened (yesterday) there was no error in the event viewer. I just have a screenshot of the C000005 error window and the minidump file. Anything else to check? thanks

    Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
    #5
    sharke
    Max Output Level: 0 dBFS
    • Total Posts : 13933
    • Joined: 2012/08/03 00:13:00
    • Location: NYC
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/02 18:35:57 (permalink)
    I have a similar (but opposite) problem with a few projects - they always crash if it's the first project I try to load after booting my computer. I've kind of gotten used to the routine - load the project fully expecting it to crash, close down Sonar, load again successfully. Never worked out what causes it. 

    James
    Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
    #6
    jimo
    Max Output Level: -90 dBFS
    • Total Posts : 28
    • Joined: 2013/07/09 19:08:18
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/02 19:03:31 (permalink)
    Interesting. One thing I also noticed (which won't really help with your problem unfortunately) is that if I am working on a project and then want to work on the project that I know will crash - if I close Sonar completely and then open it back up and open the offending project, it will open fine without crashing. As if there was something being held in memory that conflicts with the "problem" project. 

    Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
    #7
    SonicExplorer
    Max Output Level: -75 dBFS
    • Total Posts : 775
    • Joined: 2004/02/26 16:44:40
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/02 19:10:22 (permalink)
    That's an access violation error code.  Often due to bad pointer programming, internal to some piece of software.  Finding the cause can be very difficult without an in-depth understanding of things and a kernel debugger.  From the typical user perspective it really comes down to trial and error, and investigation to narrow down what piece of software/driver/plug-in, etc may be the cause, or what sequence is causing the issue.  Sadly, most of the time these errors are not "fixable" per-se, rather can often only be 'resolved' by eliminating or updating the problematic component, or by changing the sequence of events that caused the problem. 

    Sonic
    #8
    fitzj
    Max Output Level: -61 dBFS
    • Total Posts : 1487
    • Joined: 2005/10/13 11:56:37
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/03 01:39:07 (permalink)
    Go to windows  folder  and  look for the folder Minidumps.
    Inside look for the latest.dmp
    Upload to the following website and it should tell you which driver or module failed.
    http://www.osronline.com/page.cfm?name=Analyze
    #9
    e0012455
    Max Output Level: -90 dBFS
    • Total Posts : 1
    • Joined: 2015/03/12 15:37:26
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/04 02:51:12 (permalink)
    A way to check the plug-ins is to hold down the shift key and then open the project. It will cycle through each plug-in, once you know the plugin name answer no to loading it.
    #10
    chuckebaby
    Max Output Level: 0 dBFS
    • Total Posts : 13146
    • Joined: 2011/01/04 14:55:28
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/05 12:30:14 (permalink)


    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #11
    abacab
    Max Output Level: -30.5 dBFS
    • Total Posts : 4464
    • Joined: 2014/12/31 19:34:07
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/05 15:13:34 (permalink)
    I believe that the OP was referring to an APPCRASH exception code 'c0000005', rather than a Windows BSOD crash.

    DAW: CbB; Sonar Platinum, and others ... 
    #12
    jimo
    Max Output Level: -90 dBFS
    • Total Posts : 28
    • Joined: 2013/07/09 19:08:18
    • Status: offline
    Re: How would you troubleshoot this crash? 2018/02/06 18:43:15 (permalink)
    Thanks fitxj for the link to that site. I uploaded the minidump and here is part of it. I haven't updated to 1709 yet so perhaps doing so might fix this:
     
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 0000000064d7568c
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000008
       Parameter[1]: 0000000064d7568c
    Attempt to execute non-executable address 0000000064d7568c

    PROCESS_NAME:  SONARPLT.exe

    OVERLAPPED_MODULE: Address regions for 'EhStorAPI' and 'EhStorAPI.dll' overlap

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s"

    Gigabyte GA-Z77X-DH3, Intel i7-3770 3.4, 16GB RAM, Windows 10 x64, Sonar Plat. latest version, Fireface 800
    #13
    Jump to:
    © 2024 APG vNext Commercial Version 5.1