I can only see the left hand channels of my phonic helixboard sound card sound card

Hi I have updated my audio card driver Helix Board 18 MKII  due to the old driver that came on the CD Craped out.
Sadly when I view input settings in sonar or in the advanced audio settings pannel I can only see the left hand channels.
1,3,5,7,9,11,13,Main L.

also in the playback timing master it displays 1:Phonic 1394 ASIO Phonic HB 18MKII Out L or None
In the record timing master it displays all the Left hand channels of my audiocard  or none.

Can anyone suggest why I can only see the left hand channels.

all the channels are coming up on the soundcards GUI

PC spec
win xp
quad core 2.8  4 gig ram 
2 sound cards 1 the Phonic hb18 mkii  and 2nd an m-audio 2496 2 in 2 out

Im only using the phonic card.


Thanks guys

I use the Phonic Helix 12 MkII on XP (and Win7) and don't have this issue. If you can give me your XP driver version details and I'll check mine tonight when I get home.

Screenshots of your audio options might prove fruitful...

Go to Options-Audio-Drivers and make sure you have all your drivers selected. 

Are you sure 1 doesn't mean 1/2? Did you select Output 1 and record? If so, did you get a mono or a stereo track?

Thanks guys for the quick reply... this sure is a friendly place .

ok I changed to wdm and re did the wave profile but its still the same.
changed back to aiso and still the same.
here are a few snaps of info windows  for you to see whats going on.

I think its a driver feck up  or ive got the wrong one,,,,but who knows for sure .











Ohhh dear them snaps are very out of focus lol    I didnt realise heheh.
I will try and up some better images 2morrow.

  Image 1   the driver version  is Phonic_HB_FF_1394_Driver_V5_18_0
 Image 2 showes all phonic chanells coming up in the phonic control window.

the other pics show only the left hand chanells 1 3 5 7 9 11 13  and main left out. as showen the in audio options in sonar.

cheers

Hi Ive been helping Dave/garfield with this issue.

note re bad screen grabs...sorry for that i will re up some more clear images later 2day.
I didnt want to post huge dule screen  grabs   but hey now we have snip with win7.

this has been bothering us for about 2 months now.
firstly the phonic drivers would just disappear   from within sonar and also from the phonic control gui
 I have tried many different drivers now  sigh     but all seem to be trouble.

the most common one is now  that we only can see the left hand channels in sonar       however they are all visible in the phonic audio driver window.

ok.  I have rebuilt the whole rig     new os   now 64 bit win 7
installed the latest phonic driver [64bit].

all seems ok     all channels show up in the phonic control window.

oh did I mention that due to not having any midi on the fire wire helixboard soundcard   I have also installed another audio card.   m-audio 196 2 in 2 out.
we are just using this for midi.

both driver installed ok with out any faults    well so far.

installed sonar 8.5    all seems sweet.

all drivers show up in the sonar audio options.

I then change to asio and we  have trouble.
only the left hand channels are showing up.

change back to wdm but now I have lost all the right hand channels too.

Maybe there is some conflict between the fire wire phonic card and the usb m-audio card we use for midi.

this is very odd as we had both cards running for at least a year before this started happening.

I dont think its hard ware   as the phonic channels all show up in its control window.

its a fresh OS  only got the phonic and m-audio drivers on it and then sonar is the only soft we have installed.

ohhh the pain of stupidity is a mighty weight to bear on the small shoulders of this frustrated audio geek.

OK   I can now confirm its a driver issue.

It would appear that there is indeed inconsistent channel assignment in the phonic driver channels, as they appear inside sonar.

One thing that did throw me off the right path...lol   didnt i mention stupidity hahaha.
I did get the feeling that i was missing something and that once I found it I would be too shy to let any one know...lol

yup I forgot to restart sonar after changing driver from wmd to asio etc     oh dear.

However this is nothing to do with the bad drivers from Phonic.
I sure hope they resolve this soon.

the channel names are all in the wrong order  and after reading some other posts it would seem that this is happening to most of the helixboard systems.

this is happening for the at least the last few driver releases  32bit and 64 bit.
its always channel names in the worng order or simply named incorrectly.
or in some cases only half the available channels showing up.

after manual testing each channel it seems they are all there but in a jumbled up order.
I could not find a particular order of mistakes in the naming protocol as they seemed to be different for each driver i tested.

Oh well migration to win 7 was a dream.   everything working and we have now go a fully functioning audio setup.
cheers to the helpful posters.

No Garfeild  No   [:@]

Turn on the helixboard before you turn on your pc

Garfeild was given a phonic helix-board 18 channel fire-wire desk/audio-card about a 1.5 years ago.

At the time he was using a m-audio 196 2 in 2 out.

it is unfortunate that this phonic desk/audiocard set up didnt seem to have a midi port.

Garfeild wanted to use the helix board as it had lots more audio channels he could record thru at one time   this suited his home studio set up.

but he didnt want to have no midi input at all so he kept the m-audio card to us as a midi port.

Garfield cant afford to buy another all in one card just to get around this duel card/audio interface thing.

I cant see why this should be an issue as long as it is assigned correctly in the audio options   and also this had been running quite sweetly for over a year before we had any trouble with the audio driver in the phonic.

I do understand this is not ideal.

As said in ASIO this is NORMAL. you will see 1 left and 1 right and 1 stereo. 1 right = Channel 2.