Geoffrey
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I can't upgrade and I don't know why
I am a CW subscriber. I run the command center "update" command. It downloads the update but the sonar I launch is not updated. Do I need to do something additional to force an update? Does it put the final somewhere else?
Thanks.
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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Base 57
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Re: I can't upgrade and I don't know why
2016/05/27 21:42:11
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Did it go through the setup routine?
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/05/28 15:41:48
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It went through set up for the help and other files. I'm not sure about sonar itself. I don't think it went through set up. How to force this? Is there a file somewhere to double-click?
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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Bristol_Jonesey
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Re: I can't upgrade and I don't know why
2016/05/29 15:47:55
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What colour is your Sonar icon showing in the CCC? What version does the CCC say you are running? What happens if you select "Launch" from the CCC? 
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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dwardzala
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Re: I can't upgrade and I don't know why
2016/05/29 16:06:38
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Bristol Jonesey probably has it. The "Update All" pick updates all under Sonar, but not the program itself. Click on Sonar and then update.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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SilkTone
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Re: I can't upgrade and I don't know why
2016/05/29 16:54:24
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Sometimes it tells me it could not update SONAR on the 1st try. I usually have to do it a second time before it succeeds. Maybe it gave the OP the same error but he didn't notice. There is no dialog showing the error, just the orange bar at the bottom shows the error. It's easy to miss.
Windows 10 Pro x64, SONAR Platinum 64-bitFocusrite Scarlett 18i8 USB, ASRock Z97 Pro4, Haswell 4790k @ 4.4GHz32GB DDR3/1600, 500GB SSD (OS) + 256 GB SSD + 3TB MDNVIDIA GTX-1070, 40" 4K Monitor + 1 Monitor in ISO booth
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/06/01 14:09:51
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Still not luck. Sonar platinum icon is yellow, which I presume means it needs updating. I download. I click the update button. It says "applying updates." Then I get an error message in the bottom orange bar:
"Your installation of Sonar Platinum 22.5.0.45 did not complete. Click here to continue." I click there. It goes back to "checking for updates" then goes to the main update screen. I click update and the whole cycle starts all over again. ??????
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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dwardzala
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Re: I can't upgrade and I don't know why
2016/06/01 18:26:59
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Try signing out of command center and signing back in.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/06/02 18:20:50
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Oh, I did that. I shut down the computer and restarted. All I get is the same cycle, over and over. It appears as if I have downloaded the update. Can I find it somewhere and double click on it?
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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dwardzala
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Re: I can't upgrade and I don't know why
2016/06/02 18:56:10
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The gear icon in command center has the path where your downloads are stored.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/06/02 22:01:00
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Ahhh.....the file is indeed there, but it won't run from there. I get a message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Same message if I try to run it under administrative mode.
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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dwardzala
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Re: I can't upgrade and I don't know why
2016/06/03 07:38:54
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That means its a permissions thing with that folder (which is weird). Hopefully someone with more knowledge can help. I will suggest to try both running the program "As Administrator" and running it form an administrator account (they are two different things.)
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/06/03 14:18:55
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Well, I copied the file to the desktop to see whether it was folder permissions, but got the same error. Not sure how to run as an administrator, as it doesn't show up when I go to "windows-switch user."
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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SilkTone
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Re: I can't upgrade and I don't know why
2016/06/03 14:53:54
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Hold Shift while right-clicking on the installer/exe/shortcut. Select "Run as administrator".
Windows 10 Pro x64, SONAR Platinum 64-bitFocusrite Scarlett 18i8 USB, ASRock Z97 Pro4, Haswell 4790k @ 4.4GHz32GB DDR3/1600, 500GB SSD (OS) + 256 GB SSD + 3TB MDNVIDIA GTX-1070, 40" 4K Monitor + 1 Monitor in ISO booth
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Bristol_Jonesey
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Re: I can't upgrade and I don't know why
2016/06/04 03:39:10
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Hold Shift?
I've only ever right-clicked the .exe and then chosen Run As Administrator
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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Geoffrey
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Re: I can't upgrade and I don't know why
2016/06/04 12:12:51
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I did all that. The original poster indicated that running as administrator was different from running in administrator mode (?).
Win7 64 bit, I&-3770, two hard drives, 16 gigs ram, MOTO 24i with PCI 424 card.
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SilkTone
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Re: I can't upgrade and I don't know why
2016/06/04 13:19:37
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Ah sorry, missed that you already tried that. In that case I don't know what the answer is.
Windows 10 Pro x64, SONAR Platinum 64-bitFocusrite Scarlett 18i8 USB, ASRock Z97 Pro4, Haswell 4790k @ 4.4GHz32GB DDR3/1600, 500GB SSD (OS) + 256 GB SSD + 3TB MDNVIDIA GTX-1070, 40" 4K Monitor + 1 Monitor in ISO booth
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