I crashed New Sonar Platinum

I know some of you did not believe me when I said- I can crash it very soon. Well- it did not make us weight too long. It crashed on simple procedure. Piano roll view. 2 notes were transposed +12, then "Undo", then one of the notes was edited to be D6, and it would show G 6 instead, so I attempted to move the note and it crashed. I have a screen shot, but the forum software wont let me upload it (no options to select), and I don't have URL.  

After restart Piano Roll still not working. The notes entered do not match the visual representation on keyboard. Other words, if I click mouse on the key A5, it actually plays Eb7, and if I right click on the note, it shows Eb7 in the box, while visual picture is that note corresponds to A5 on keyboard. May be if I restart computer and not just Sonar, it will get better, but this is annoying. This is 3rd session after the upgrade. Last night I spent my entire time fixing MIDI echo triggering wrong midi ch, tonight- Piano roll crashed Sonar. How not to be frustrated? I do not have time to spend day after day to fix it. We pay money for it to work. Another $150 and it still not working.

Here- it just crashed again after Copy/Paste midi notes. Copy/Paste was involved first time, but the 2nd crash is after restart of Sonar and not the computer, so it must be still unstable. Need to restart computer itself.

Ok- the Piano Roll showing wrong notes on the roll is reproducible after computer full restart. It related to freezing software instrument and then unfreezing and attempting to change notes. After it unfreezes, it shows keyboard not aligned with the greed. If somebody can submit it to the bug report, please, do so. I already spent whole evening dealing with it. It is a bed time. Thank you.

It still not solved, you know...

You should open a support ticket, they won't fix it if you post it here...
 

vladasyn
Ok- the Piano Roll showing wrong notes on the roll is reproducible after computer full restart. It related to freezing software instrument and then unfreezing and attempting to change notes. After it unfreezes, it shows keyboard not aligned with the greed.

 
Please try this please with a brand new project. If it is reproducible at your end then far more specific steps will probably be needed like this example (always start from a brand new project):
 
http://forum.cakewalk.com/The-last-event-cont-event-rolls-off-the-clip-when-the-clip-is-moved-Confirmed-by-CW-m3004953.aspx#3004953
 

vladasyn
If somebody can submit it to the bug report, please, do so. I already spent whole evening dealing with it. It is a bed time. Thank you.

You can submit a problem report here:
https://www.cakewalk.com/Support/Contact/Problem-Report
 
You are probably better off contacting Cakewalk support if nobody else can reproduce. If somebody else can reproduce the issue with Platinum I or another host will also move this issue to the problem reports forum, if you give very specific steps so this is very easy to reproduce , then this is more likely to happen.
 
Thanks..
 
(Update: I see you have submitted a problem report thanks, could you also paste the issue number here please...).

You should go to bed...

This is exactly my point. It can be "anything" and "anything" can cause it to fail. And it should not. It was happening on a new track with a new instrument. Obviously the problem is with unfreezing the synths. And this is important. I need to be able to freeze synth without hesitation. A lot of times I would leave synths unfrozen in case I want to use the same sound later in the song. This creates overload on the CPU. It is good to know that synth freezes and unfreezes without issues. In Sonat X3, it would do it easily. Done it million times. Unfreeze and synth is nice and fresh with selected sound ready to be used. With New Sonar- it does not unfreeze very well- some how it affects the MIDI track. I don't see how. It may have something to do with zoom. If you ever look in Piano Roll on frozen MIDI track- the piano keys turn in to the numbers. I do not like it, I don't know if it meant to do it or if it another issue. Instead of piano there is a table of numbers. When you unfreeze the synths, the numbers supposed to convert back in to the image of keys of a keyboard, and they do not convert very well. Also Copy. Paste and Drag getting massed up and cause crash. I submitted report to Cakewalk. I know this is not minor accidental issue. I can tell the difference. Been using Sonar for years. This is permanent problem that needs to be addressed. But you can try to reproduce it just for fun. Insert software synth with MIDI and Audio track, record midi notes, freeze instrument, look at your MIDI track in Piano roll. You will see numbers (unless it just me). Then unfreeze it and try to enter manually new notes. Then see if they correspond to the keys. Right click on a note and see if it says A6 and not Eb7. If it shows wrong notes, try to drag them from place to place and aggravate it till it gives up (or not). That is what happened.

The synth used was reFX Nexus. I have tried it in the new project. The issue with notes being in the wrong place indeed related to zoom. When it unfreezes, it somehow changes keyboard size that does not match the greed (notes). When manipulating zoom, it gets in place instantaneously. So this is good thing. I moved the track back and force for few minutes- it did not crash yet. I will work with it more and see what happens.  

Sounds like bad memory..... (tho it can be a million other things). Please run a memorytool to test your memory.

The main reason for trying to replicate the problem in a brand new project is to eliminate anything strange unique to that project. If you cannot replicate it in a clean project then your original project might well be corrupt and you'll need to rebuild it.