I have been waiting for SOME level of Support since September 4th

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mfwmiles
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2016/11/26 10:44:01 (permalink)

I have been waiting for SOME level of Support since September 4th

I have been waiting for resolve a set of issues with NO follow up from support for well over 2 months, with Noel Borthwick, Mike Lally AND most recently Steve White but there is NO follow up.
 
I haven't really used my software in the intervening months even though i have a couple of projects pending because of plug in issues, the inability to register products etc.  Mike recognized these as legitimate issues, and promised to get right back in touch with me, but the last time i hear from him was October 4th.  He has sent me a series of messages apologizing for the "delay" but never followed up on any of them.
 
It was explained to me that there were a "back log" of issues, but that they had "caught up" and would be more responsive going forward.  this has not been my experience.
 
I am hoping that there are others of you out there who have experienced this insanely poor customer service and product support, and that at some point the folks at cakewalk will begin to take this seriously.  I have been a loyal cakewalk guy for 10 years, and they have never been GREAT at customer service, but at least it existed at some level.

http://www.icompositions.com/artists/mfwmiles
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    bitman
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    Re: I have been waiting for SOME level of Support since September 4th 2016/11/26 11:03:51 (permalink)
    maybe we can help?
     
    there are some real fighter pilots in here.

    lsb
     
    https://www.reverbnation.com/ronnierocks
     
    #2
    dwardzala
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    Re: I have been waiting for SOME level of Support since September 4th 2016/11/26 11:20:39 (permalink)
    Yep, post your questions and system specs and someone here can likely get you sorted out.

    Dave
    Main Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD
    MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller
    Win10 x64 Home
    Sonar 2017.06 Platinum (and X3e, X2c, X1d)
     
    Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD)
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    Check out my original music:
    https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
     
     
    #3
    Anderton
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    Re: I have been waiting for SOME level of Support since September 4th 2016/11/26 15:57:49 (permalink)
    The lack of response may be because you have found an actual bug that requires fixing in the software. However I agree with the others, post your problem here and maybe there's a solution or at least a workaround.
     
     

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
    #4
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