I may have learned a valuable lesson here...Or not

Tonight I downloaded and installed the new BFD ECO 64bit update.  I really didn't need it.  Just thought for $20 bucks it would be worth having.  And I don't know if it had anything to do with what then ensued but here goes anyway.  After downloading and installing it.  I tried to open Sonar to test it.  Only my main (new ver2) iLok wouldn't be recognized and wouldn't open any of my Slate VCCs which are on every channel.  No prob.  Just reboot.  Not this time.  No matter what I try now my new iLok2 cannot be recognized.  It lights up while the boot process is taking place but goes dark when booting is done.  My other two older iLoks are fine.  I even tried uninstalling ECO but still no love.  Tried plugging the iLok2 into different USB ports.  No Love.  It's not functioning.
 
So, I went back to the iLok site to submit a problem report and here's what I found out.  Not only will filing a report render this iLok unusable...ever...but it will cost me $50 just to send it back and be replaced by a functioning new one.  Plus, since I'm not covered by their insurance plan, it will take at least two weeks to do so.  Aren't they a customer oriented bunch of folks.  By the way this plan is "irreversible"...even if the iLok started working tomorrow morning.  I've always said that iLoks were no real problems in the past.  Please accept my apoligies for being so short sighted.  Looks like I'm in for another hard lesson learned.  That's OK.  I deserve it.  But I'll tell you this much...it's the last iLok or iLok protected software I'll ever buy.  Very glad to hear WAVES is getting off at the next stop.  Me too.

Oh Dude!! So sorry!  I hurt for you.  Yet, I can't believe how well you are taking this.  I have an ILok2 for Waves, Slate VCC and I am considering getting the Softube Mix Bundle which is ILok2.  Your incident is the first I have heard of with ILok2 and it scares me.  I am going to look into that insurance, but sure don't want to. 

Sorry to hear that, OlPal. 

I tend to be vocal when it comes to iLock, mostly out of principle, but I hadn't even imagined such a scenario.

Crossing my fingers that for some unexpected reason they get this sorted out for you in less than even the minimum amount of time. 

Good luck olpal, you are a better man than me.

I'd go back to harmonica if I had a day like you have described.

I hope it gets fixed up quickly.

best regards,
mike

 About purchasing another one......I didn't know that iLoks = you're locked down to the hardware....wow!! This is a terrible policy!! I also have an iLok2, but will definitely reconsider buying any more plugs that require it.
Sorry to hear that Olpal, I hope someone can chime in on an alternate fix.

.. and of course using FedEx is lot cheaper than having to drive all the way to San Jose...

so you're saving a lot of money right there.


;-)


Good luck.


best regards,
mike

Wow is all  I can say. I have an iLok 2 and BFD Eco and I was thinking of upgrading but now I have to give pause to that. I suppose I could purchase the upgrade and make sure my iLok 2 and my eLicenser are not even plugged in when I install the software. If I lose my iLok 2 I can't use Softube or my Ivory keyboards which renders almost every project I create unuseable. My eLicenser is used for Nexus 2 which I also use a lot.

I knew things could be bad if your iLok went out but I didn't realize they were this draconian about it. Have you heard any other chatter on the net about people having issues when upgrading BFD Eco?

Ken

I'm hoping the new Waves authorization procedure works well then I'll only have a handful of iLok licenses. 
I hope Softube will follow suite.
I'm now using Nebula consoles on projects & if the new Waves NLS is on par with VCC I won't need it,  FG-X only excels on rock. I think I can switch Melodyne back to non iLok too. 


Good luck getting it straightened out.

If this had been posted on KVR, we'd have five pages of testimonials by now from users who love iLock and have never had a single problem with it. They probably enjoy dealing with the TSA, the DMV, and their cable company too.

bitflipper


If this had been posted on KVR, we'd have five pages of testimonials by now from users who love iLock and have never had a single problem with it. They probably enjoy dealing with the TSA, the DMV, and their cable company too. 

I've had my original ilok for well over 10 years, no problems at all.

post edited by carl - 2012/02/14 13:27:45

yorolpal


Tonight I downloaded and installed the new BFD ECO 64bit update.  I really didn't need it.  Just thought for $20 bucks it would be worth having.  And I don't know if it had anything to do with what then ensued but here goes anyway.  After downloading and installing it.  I tried to open Sonar to test it.  Only my main (new ver2) iLok wouldn't be recognized and wouldn't open any of my Slate VCCs which are on every channel.  No prob.  Just reboot.  Not this time.  No matter what I try now my new iLok2 cannot be recognized.  It lights up while the boot process is taking place but goes dark when booting is done.  My other two older iLoks are fine.  I even tried uninstalling ECO but still no love.  Tried plugging the iLok2 into different USB ports.  No Love.  It's not functioning. 
 
 

I just had a nearly identical experience installing my first ever Waves plug.  After doing so, my (almost brand new) iLok wasn't recognized and the Slate VCCs wouldn't come up.  I only got the iLok because it was part of the free-iLok with Slate RCA VCC for 50 bucks offer a few months ago.
 
Without trying to contact either Waves or ilok.com, I just went to ilok.com and downloaded and re-installed both the iLok control software and drivers.  The Slate stuff now works and the iLok is once again functional.  The Waves plug does not, but ... let sleeping dogs lie and all that.
 
As to the Waves plug-in, I got it for 20 bucks (hey, I already had the iLok, so I thought I'd give it a try).  I don't really need this plug (at least at the moment, but it was really cheap).  If I can get a free upgrade when Waves releases version 9, I'll try it again.  If I can't, my first Waves plug-in acquisition will also be my last.

Someone on the FX forum reported they had bought a waves Kramer Master Tape plugin and updated their ilok, for some reason BFD2 would no longer start. I don't think his problem was resolved and last I heard he was attempting to reinstall from scratch. Probably no connection to your scenario other than yet another reason to stay clear of ilok. Steve

bitflipper


If this had been posted on KVR, we'd have five pages of testimonials by now from users who love iLock and have never had a single problem with it. They probably enjoy dealing with the TSA, the DMV, and their cable company too.

I'm a guy with an iLok2 for about a year now and have not had a single problem with it.


True story.


But...... I bought the Eco update last night and installed it on my laptop but not the DAW. I have not plugged in the iLok2 yet to try Eco 64bit. I'm ascared now.


I'm over to the other fred to ask if any 64bit adopters had this problem.

I'm ascared.

OK..... BRB.....