jellbottom
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I used to be able to see all of the legacy products i have purchased
I used to be able to see all of the legacy products i have purchased over the years
along with serial numbers. I see nothing now and it's making me sick. In order to contact support you need a serial number of a product. What is going on?
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groverken
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/14 08:50:36
(permalink)
I had a problem with a number of my products as well and contacted support with my account details. They've got just about everything back - just waiting for a couple of older purchases to show up. I would therefore suggest the support route - they seem to be pretty much on the ball.
Windows 10 (64-bit), Cakewalk by BandLab, ASUS Z170-A, Intel i7 6700k, ATI Radeon R5 230 2048Mb, 32GB RAM, 500GB SDD system drive, 2 250GB SSD samples drives, 2TB HDD, Focusrite Scarlett 2i4 (2nd generation), M-Audio Oxygen25, Korg i5M, Rapture Pro, Z3TA+2, SampleTank 3, BFD (2&3), Addictive Drums (1&2), EZdrummer2, MusicLab Real Guitar, EZmix2, Ozone 7 Elements, Neutron Elements, Overloud TH2, AmpliTube, T-RackS, Waves singles, Harrison Mixbus 4, Acoustica 7 Premium.Fender Stratocaster.
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Ham N Egz
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/14 08:54:03
(permalink)
well I contacted support about the same problems, created a ticket a week ago and havent heard a thing, cant even find my ticket.
Green Acres is the place to be I dont twitter, facebook, snapchat, instagram,linkedin,tumble,pinterest,flick, blah blah,lets have an old fashioned conversation!
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cityrat
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/14 09:17:39
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Tons of my old stuff (pre SONAR, Project P5, etc) do not show up. Trying to decide if it's worth asking about....
Sonar Platinum | Windows 7 64 bit SP1 | Intel i5 3570 3.4GHz | 8GB RAM | Gigabyte GA-B75-D3H | OCZ SSD | RME 9632
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scook
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/14 14:32:56
(permalink)
jellbottom
I used to be able to see all of the legacy products i have purchased over the years
along with serial numbers. I see nothing now and it's making me sick. In order to contact support you need a serial number of a product. What is going on?
Fill out a feedback form https://www.cakewalk.com/My-Account/Feedback One possible explanation: The old store was tied to a specific email address, if the Single Sign On uses a different email address, the store conversion fails.
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azslow3
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/16 03:27:53
(permalink)
Does someone has some legacy staff shown in the new list?
After I have submitted the form, all modern products (X+) appeared there (after a while). But 8.5 LE does not.
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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scook
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/16 03:39:51
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Yes, I have products going back to ProAudio 9, after sending a feedback request. There are still some gaps but for SONAR 4, I have the disks and credentials. Some other things like Books purchases and a couple of plug-ins from 2001, I am not worried about.
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azslow3
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/16 15:30:18
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Thanks! I will try to use feedback form again. I have replied to the mail with information that my account should be fixed, may be the system is just not processing such replies. But I will wait some weeks, I do not think they are just sitting and drinking tee these days...
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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Woodyoflop
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Re: I used to be able to see all of the legacy products i have purchased
2015/01/17 23:42:41
(permalink)
MY mistake was when migrating I used a new email for the new SSO account. Im not an expert on the internal working of all that stuff but it like didnt recognize the emails were the same account. I simply went to MY Account and updated my profile. I switched to my old accounts email and BOOM. All my products were back.
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