Helpful ReplyIK BOGO...el sucko? Non!! El lugubrioso!

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rtucker55
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Re: IK BOGO...el sucko! 2014/05/21 23:29:23 (permalink)
I've already uninstalled there 32bit workstation stuff that I don't use, just eating up ssd space. Still have T-racks but don't use it much anymore. I do use Amplitude and ARC but I'm not spending another penny on anything IK.

Purrrfect Audio DAW here.  Wow!...
#31
IK_Multimedia
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Re: IK BOGO...el sucko! 2014/05/25 19:03:40 (permalink)
I will relay how wrong the research was to those that created the promotion, I'm sure they will try to do better next time.  Thanks for the commentary.  I'm sure it would also be considered a deal if we just gave it all away for free (which is what some of the people who work very hard to create these plugins think we're already doing  - yes, even at the current pricing for the new plugins).  We do occasionally do give away free gear, at the moment it isn't Custom Shop gear like we've done in the past but for those interested in the iOS side of things we do have UltraTuner free on the App Store :)
#32
Leadfoot
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Re: IK BOGO...el sucko! 2014/05/25 20:03:17 (permalink)
Wow... Do your bosses know what a fine representative you are of their company? Let's talk to our customers like they're subhuman, dripping with sarcasm. That's sure to increase sales. You're quite the professional.
#33
yorolpal
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Re: IK BOGO...el sucko! 2014/05/25 21:50:27 (permalink)
Just curious IK...where are you from? As I said before being a snarky asswipe is never the road a vendor should take with his customers (and, yes, I've owned a somewhat successful small business for longer than IK has been in existence...so please, don't start a dick slinging contest). But it is, unfortunately or not, the road some customers take. You, like it or not, have to not only take it...you have to take the high road as well. Or...your choice...do as you are doing here...create ill will and irreparable harm to your company. Keep digging.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#34
sharke
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Re: IK BOGO...el sucko! 2014/05/25 23:46:35 (permalink)
To be quite honest I cannot believe the histrionic butt-hurt and sense of entitlement in this thread. I thought I was on YouTube for a second 
 
Y'all didn't like the deal. Get over it! The free market is beautiful. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#35
yorolpal
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Re: IK BOGO...el sucko! 2014/05/26 01:15:40 (permalink)
First...there is no free market. Second, demanding more from vendors is how it should work if it actually existed. Third, if you don't like the tenor of this thread why not take your own advice?

Of course I say that with love:-)

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#36
sharke
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Re: IK BOGO...el sucko! 2014/05/26 01:30:42 (permalink)
There's certainly a free market in the sense that you as a consumer have the option to abstain from taking part in a deal you don't like the sound of. And of course you can demand more from vendors, up to a point. They can't please everyone, and they still have to make a profit. But this is all very elementary stuff. I'm just bemused at the whole tone of the thread, and the attacks on Peter. Seems a little uncalled for. It's like everyone's had a little too much to drink 

James
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#37
ArcRex
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Re: IK BOGO...el sucko! 2014/05/26 01:43:12 (permalink)
I agree with sharke, this is normally a great thread to find deals. The posts which envolve IK devolves into a near bully mentality. I see that the IK posts get snarky which I don't like, but I can also see that they are often being baited.

 
#38
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 07:25:31 (permalink)
Considering this is a FREE Market...do we not also have the FREEDOM
to express our discontent with a company, and their reps, that tend
to DEMEAN their customers?

We have every right to express our discontent with their "sales tactics", that is what
FREE Speech is about.

IK repeatedly does things that are NOT in the best interest of the customer,
and their Reps act like IK is ABOVE reproach in this matter...THAT is the REAL
issue.  The fact that the Reps do this shows their "problems", and that 
reflects on the Company as a whole...

You both are completely entitled to express your support for their demeaning and 
condescending attitude to PAYING customers....that is your prerogative...
as it is OURS to express our discontent...

So, if you want to talk about FREE anything...keep it COMPLETELY free...IJS...
post edited by cclarry - 2014/05/26 13:40:25


#39
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 07:25:38 (permalink)
DELETE


#40
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 07:25:58 (permalink)
DELETE


#41
sharke
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Re: IK BOGO...el sucko! 2014/05/26 09:54:35 (permalink)
"Freedom of expression" is a cute straw man argument but nobody is disputing your right to free speech. Put it this way, you also have the freedom of expression to walk up to a little girl and tell her she's ugly, but you'd be a dick if you did.

You need to get things in perspective. It's a sale. They're under no obligation, contractual or otherwise, to give away anything for free. The contract between vendor and customer is that you pay for something and they give it to you. Anything else is a bonus. You don't like what they're offering? Nobody has a gun to your head. Criticism of a company's sale offerings/pricing structure is one thing, but the hyperbole in this thread and others like it is completely inappropriate and quite frankly nasty. The use of the word "subhuman" above, for example. Overall I just get the impression that some people are more interested in acquiring plugins for the sake of it than they are in making music. Because nothing else would explain the rage.

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#42
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 10:24:52 (permalink)
sharke
"Freedom of expression" is a cute straw man argument but nobody is disputing your right to free speech. Put it this way, you also have the freedom of expression to walk up to a little girl and tell her she's ugly, but you'd be a dick if you did.

You need to get things in perspective. It's a sale. They're under no obligation, contractual or otherwise, to give away anything for free. The contract between vendor and customer is that you pay for something and they give it to you. Anything else is a bonus. You don't like what they're offering? Nobody has a gun to your head. Criticism of a company's sale offerings/pricing structure is one thing, but the hyperbole in this thread and others like it is completely inappropriate and quite frankly nasty. The use of the word "subhuman" above, for example. Overall I just get the impression that some people are more interested in acquiring plugins for the sake of it than they are in making music. Because nothing else would explain the rage.


This is your opinion, and you're entitled to it...ours is different...and we're entitled to it.
And if you don't like it you have every right to voice that discontent.

YOU need to get things in perspective...your rant is more of a "COUNTER-WEIGHT"
then a "valid" concern...

You don't have to like whats said...but you need to acknowledge that both Leadfoot,
OlPal, as well as myself, have EVERY RIGHT to express our "discontent" with their
SALE....even though it's THEIR SALE.

You are completely correct, companies are under NO OBLIGATION to do ANYTHING.
BUT, they DO have a "MORAL" and "SOCIAL" responsibility to their customers to do what's RIGHT...
at least they SHOULD.  But IK doesn't.  They do what they want and make no apologies for it.
As a matter of fact, they are down right SARCASTIC about it.  If you call out their FALSE 
facts..they respond with CYNICAL SARCASM.  The ONLY recourse we have is
to voice our discontent...and NOT buy their products...but if we've already invested
HEAVILY into the company's products..and then they SHAFT YOU for buying them...
and then say "HA...too bad sucker!"...doesn't that seem just a little "demeaning" to you?

Ok...let's look at this...they come out with new products...2 weeks later there's a sale,
and they state that those who already purchased are included...So, now it's a BOGO...
so, if you already own EVERYTHING except the NEW, and THEY are excluded from 
the sale, you don't think you, the loyal customer, have a RIGHT to be discontent
that you spent your money (or are going to spend) but NOW get NOTHING?

THAT is a travesty....plain and simple...just as IK's demeaning attitude is...
If the customer is the REASON, then LISTEN...and respond IN KIND...not IN SARCASM.
THAT is what a Company Rep is supposed to do...not be a sarcastic malcontent....

Leadfoot was only saying that THEY (IK) seem to treat their customers as if they are 
"less then human".

That is the ONLY point that was being made here....


#43
sharke
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Re: IK BOGO...el sucko! 2014/05/26 10:44:06 (permalink)
A moral and social obligation to give you the free stuff you want? Now I've heard everything....
 
As far as I can see, Peter becomes slightly sarcastic in his posts after IK has been attacked. His first response in this thread seems pretty reasonable to me. And then of course the hyperbole starts..."BS...This is a CROCK...tired of this corporate/political CRAP" etc....
 
And "subhuman/less than human," it's the same thing. I can't think of a more inappropriate, over the top word. There are people in this world who really are being treated like they are subhuman, and yet here we have someone who thinks he's being treated "like a subhuman" because someone from a plugin company is talking to him in a sarcastic tone. 
 
I don't know where this idea comes from, where people think that just because they've bought a few items from a company that they have some kind of moral entitlement to free stuff on their terms. I probably spend more on nutritional supplements than I do on plugins, mostly from the same company, and not once have I felt slighted because they haven't offered me free stuff, or because I didn't like an offer they put out. What I've bought from them, I've bought from them - I paid my money, I'm happy with the product, I don't expect anything more. 
 
A company rep is obliged to listen to criticism. But the whole tone of that criticism on this forum is above and beyond what I'd expect any employee to put up with. 

James
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#44
yorolpal
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Re: IK BOGO...el sucko! 2014/05/26 10:49:21 (permalink)
As my original post shows I actually agree with my ol pal Sharke on this one. I thought their deal sucked and chose not to participate. In fact, I thanked them, even if in a backhanded way, for helping me make that decision and keep my money in my pocket. It wasn't until ol IK got so snotty that I got "reinvolved". He rebuffed my initial honest offer of constructive criticism. So be it. I also agree he's taken quite a drubbing. But if you'll read back through the thread (yawn) you'll likely see he's been digging his own grave. So screw him and the horse he rode in on.

https://soundcloud.com/doghouse-riley/tracks 
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Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#45
Leadfoot
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Re: IK BOGO...el sucko! 2014/05/26 10:54:26 (permalink)
I'm sorry if my use of that word got you riled. I was referring to the way he was speaking to his customers, like they were beneath him. When I have an angry customer that's dissatisfied with a product, it's my job to try to resolve it. But even if I can't, it's my job to remain respectful and professional at all times. Mr. IK apparently never learned that rule. He could take a lesson from the Cakewalk staff.
#46
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 11:17:16 (permalink)
yorolpal
As my original post shows I actually agree with my ol pal Sharke on this one. I thought their deal sucked and chose not to participate. In fact, I thanked them, even if in a backhanded way, for helping me make that decision and keep my money in my pocket. It wasn't until ol IK got so snotty that I got "reinvolved". He rebuffed my initial honest offer of constructive criticism. So be it. I also agree he's taken quite a drubbing. But if you'll read back through the thread (yawn) you'll likely see he's been digging his own grave. So screw him and the horse he rode in on.


This is what I stated...that we have the right to "not buy" AND to express our displeasure...

I don't agree with Sharke....not in the context of this thread....sorry...

I don't want EITHER of these NEW things Sharke...sorry...I wont' pay their ridiculous prices...
but, for those who DO...this is a scam...and YES his post was "BS and political CRAP"...

My point is AND ALWAYS HAS BEEN that:

YOU DON'T EXCLUDE YOUR CUSTOMERS IN ANY WAY - NONE OF THEM..
it's not GOOD business...to give them the "business"...


and YOU DON'T TREAT YOUR CUSTOMERS WITH ANYTHING BUT COURTESY...

I"m done with this insanity...


#47
sharke
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Re: IK BOGO...el sucko! 2014/05/26 11:17:28 (permalink)
From what I can see, Peter's first comment in the thread was quite reasonable. It was met with this "CRAP! Corporate BS" rhetoric. His second post wasn't particularly snarky or sarcastic either. Cue: "It's a scam!" (Oh really? A scam?) Cue "Arrogant! Irresponsible" (Irresponsible?) "Your research is completely wrong"? (Based on what. A single data point consisting of yourself?) "Cheap! Greedy" -- they're just trying to make a profit like every other company in existence. "Kicking us in the face?" it goes on an on. Totally over the top. To be honest, in light of the language being used, I think he showed remarkable restraint. 

James
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#48
yorolpal
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Re: IK BOGO...el sucko! 2014/05/26 11:54:14 (permalink)
Welp...that's what makes a horse race. For the record, IK owes me nothing. Period. I can choose to buy their products or not no matter what their corporate marketing, updating or pricing policies are. I would, however appreciate their spokesmen being friendly, honest and, above all, not rude and condescending. And if you can read IKs comments and not think he was being snotty...then either your "snarky meter"...or mine needs some serious adjustment. But thanks for dropping by to chide us anyway. It's always good to hear another perspective. Wait...why is that little bell sounding??

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#49
sharke
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Re: IK BOGO...el sucko! 2014/05/26 12:04:33 (permalink)
I'm not saying that some of Peter's comments weren't a little bit snarky. They were. But they were in direct response to the language being used, which was nothing short of over the top. It always amazes me how quick people are to roll out that level of vitriol in response to what in the greater scheme of things are neither here nor there. And if they get so much as a grain of snark in response...oh my god the humanity!

James
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#50
yorolpal
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Re: IK BOGO...el sucko! 2014/05/26 12:17:57 (permalink)
Agreed. But I think I'm being tarred by someone else's brush. I've read through my posts again and still think for the most part I was not engaged in the sort of hyperbolic rhetoric you're describing. Sorry, if I was.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#51
sharke
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Re: IK BOGO...el sucko! 2014/05/26 15:06:26 (permalink)
Wasn't really you I was directing it to to be honest. I didn't really want to single anyone out in general, I was just taking a swipe at the general tone of the thread. 

James
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#52
Rain
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Re: IK BOGO...el sucko! 2014/05/26 16:20:19 (permalink)
IK is being criticized for not giving away their products on one hand but then, they're continually accused of devaluating their products by making them so cheap and having ridiculous sales all the time. All I know is that I can only thank them for the great tools they sold me at a very reasonable price. And occasionally rip on them for the elusive Sampletank 3. ;)
 
At the end of the day, all I care about is that IK's Pultec and Fairchild (both of which cost me pocket change) are among my favorite 3rd party tools - and they're actually my go-to plugs for rock guitar tracks these days. 
 
The way I see it, if a plug-in I want isn't on sale now, it'll most likely be sometime in the future. At least, IK is rather reliable in that respect. And if a sale is of no interest, then so be it. Getting all reeled up and going to do any good.
 
I'm trying to imagine myself getting mad at Gibson because they made a blue Les Paul and put it on sale - and I hate the colour blue...
 
Maybe because their reps are present on forums such as these, people tend to unwind on IK. I don't think there'd be half as much hatred and rage against them if not for the fact that people can nurture it by interacting with reps. The level of commitment to that is quite fantastic.
 
You know, most of the people I interact with IRL are 100% oblivious to that kind of debate - dozens of musicians and engineers who use IK products happily. Most of them don't spend any time on forums talking about the products they use, they just use them. We are a very particular type of users, and by no mean are we the majority, far from it.
 
 
 

TCB - Tea, Cats, Books...
#53
sharke
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Re: IK BOGO...el sucko! 2014/05/26 17:41:39 (permalink)
I think the questions you have to ask yourself concerning any vendor are: Did I want the product? Am I happy with the product at the price I paid? Is their customer support adequate? And that's it. It's a voluntary transaction and nobody owes anyone any favors. On the one hand, you were prepared to pay the money for the product. On the other hand, they were prepared to spend hundreds of hours developing it (not to mention the years they spent learning the relevant skills). I just can't imagine feeling p!ssed because a special offer didn't take my fancy. I don't own any IK products, but I've spent close to $1500 on Native Instruments products over the last couple of years. I don't expect anything else in return, just the products I bought, which I purchased because I like them and I thought they were good value for money. They've sent me loads of "special offers" which I didn't think were good value for money. Upgrade to Session Horns Pro for the "special price" of $299? No thanks. I'd really like it, but I don't think it's good value for money and I feel like it should be cheaper than that for existing Session Horns users. However, the price is their call and if they make money off of it, good luck to them. If they don't, then it might persuade them to rethink their pricing in the future. Either way is fine with me. I just can't imagine laying into a NI representative on a forum because of it.

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#54
tom1
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Re: IK BOGO...el sucko! 2014/05/26 19:46:45 (permalink)
From what I can see, Peter's first comment in the thread was quite reasonable. It was met with this "CRAP! Corporate BS" rhetoric. His second post wasn't particularly snarky or sarcastic either. Cue: "It's a scam!" (Oh really? A scam?) Cue "Arrogant! Irresponsible" (Irresponsible?) "Your research is completely wrong"? (Based on what. A single data point consisting of yourself?) "Cheap! Greedy" -- they're just trying to make a profit like every other company in existence. "Kicking us in the face?" it goes on an on. Totally over the top. To be honest, in light of the language being used, I think he showed remarkable restraint.
 
 
Excellent points, Sharke.

IMO there seems to be an unhealthy hatred for IK by a small handful of people who seem to be carrying a vendetta against the company and their representative.

I can understand the frustration regarding long over-due upgrades and being on the wrong side of a sale price but some of the anger is at an absurd level.

IMO this thread is like a few others in the past year where the IK representative is being bullied, harrassed, insulted and then he's the one accused of snarky responses.

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#55
cclarry
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Re: IK BOGO...el sucko! 2014/05/26 20:19:26 (permalink)
Let me just say this...

NO PERSON EVER..and no RESEARCH EVER, said people don't want sales on new plugins...
What they were speaking of when talking of this was about releasing a product at $150
and then,  a week or two later, putting in on sale for $50....THAT is the problem that was
being discussed in the "Market Research"....NOT that BOGO should exclude the NEW plugins...
they even ALREADY stated that ALL PREVIOUS CUSTOMERS WERE INCLUDED...so THERE WAS
NO REASON WHATSOEVER, as NO ONE WOULD HAVE BEEN SHAFTED OR EXCLUDED!

I DON'T EVEN BUY IK ANYMORE...haven't for quite awhile...

What was stated is a LIE, and THAT IS THE CRAP, and the POLITICAL BS I WAS REFERRING TO....
and you all have some serious issues going on to defend such remarks as:

"Sorry our sale doesn't meet you needs...but it does meet others"...WHATEVER...
and say that was a "Courteous response"

And
 
"I'll inform our people that the research was wrong"

Every remark they made was condescending, false, and arrogant...end of story...

Yes that's quite Professional...

Good luck boys...I'm done with this forum....


#56
sharke
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Re: IK BOGO...el sucko! 2014/05/26 21:00:49 (permalink) ☄ Helpfulby IK Obi 2014/05/28 15:12:33
They're obviously a successful company and I'm guessing quite a large turnover and have been for some time, so clearly whatever they've been doing hasn't been enough to drive the majority of their customers away. I have no reason to believe that their market research isn't what they say it is, and neither do you. Whether a plugin is on sale for a third of the price a week after release, or whether it's included in a BOGO sale, I find the idea that people who've just paid the full price could find this annoying quite plausible. Look, it just obviously doesn't make good business sense for them to include brand new plugs in a sale. No doubt that once a certain period of time has passed, they will be included in future sales. 
 
So your assertion that he's a liar is nothing more than conjecture. But why are you so passionate about it, given that you have nothing to do with the company anyway? 
 
Once again: his remarks became a little snarky after he was attacked, insulted, called a liar etc. Far from being a sign of "corporate BS," he's actually showing a human side. Corporate BS would have been to roll out some cloying stock response. I kinda like that he fights back a little. This is the music biz, not high finance. 

James
Windows 10, Sonar SPlat (64-bit), Intel i7-4930K, 32GB RAM, RME Babyface, AKAI MPK Mini, Roland A-800 Pro, Focusrite VRM Box, Komplete 10 Ultimate, 2012 American Telecaster!
#57
Jim Roseberry
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Re: IK BOGO...el sucko! 2014/05/27 10:08:52 (permalink)
Here's my $.02
 
I've got all the plugins that I really need... and then some
Like Ol Pal, I didn't care for the BOGO sale... as I have everything else IK that I want.
I have not yet picked up the Neve EQs
May do so... at some point
 
In particular, I like the IKMM Pultec, 1176, LA-2A, and Peak-Limiter plugins.
 
I can see valid points on both sides.
IKMM has "stumbled" (probably an understatement) on the release of ST3.
The group-buys (while great for saving $$$), do affect the perception of cost/value.  It changes expectations.
I get the frustration.
I also think that IKMM reps do get "hammered" here on these forums.
Everyone certainly has a right to feel/express whatever they choose.
Maybe the IK reps deserve it... maybe they don't
It just gets a bit tired reading the same old argument over-and-over.
 
There are so many more *interesting* things to discuss!  
 
 
 

Best Regards,

Jim Roseberry
jim@studiocat.com
www.studiocat.com
#58
dmbaer
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Re: IK BOGO...el sucko! 2014/05/27 15:45:30 (permalink) ☄ Helpfulby IK Obi 2014/05/28 15:12:25
tom1

IMO there seems to be an unhealthy hatred for IK by a small handful of people who seem to be carrying a vendetta against the company and their representative.

I can understand the frustration regarding long over-due upgrades and being on the wrong side of a sale price but some of the anger is at an absurd level.

IMO this thread is like a few others in the past year where the IK representative is being bullied, harrassed, insulted and then he's the one accused of snarky responses.




I agree 100%.  I've not been too interested in jumping into this, but these comments were so well stated that I felt compelled to chime in with a hearty endorsement.  There are a small group of people who have every right to have smoke coming out of their ears in extreme anger regarding ST3.  These are the owners of IK (a privately held company, I'm pretty certain).  These are the folks who are truly being hurt by the delays in ST3, hurt where it's really painful - in the pocketbook.  Nobody else has any entitlement to make the claim "I'm gettin' screwed", IMO.
#59
Glyn Barnes
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Re: IK BOGO...el sucko! 2014/05/28 03:38:36 (permalink)
dmbaer
I've not been too interested in jumping into this

 
+1 but you say.

dmbaer
There are a small group of people who have every right to have smoke coming out of their ears in extreme anger regarding ST3.  These are the owners of IK (a privately held company, I'm pretty certain).  These are the folks who are truly being hurt by the delays in ST3, hurt where it's really painful - in the pocketbook. 

 
But this ^^^^^^ is very true. I would be far more concerned as a share holder than as a customer.
 
The companies employees also may not feel too comfortable, when a major project runs into interminable delays like this there will be repercussions for sure.

Intel i7 3770K @4.4GHz, 32GB RAM, 240GB SSD System disk, 2 x 2TB and 1 x 1TB (with SSD Cache) HDD. Windows 10,  Sonar Platinum. Roland Quad Capture. 
Music - Switchwater on Soundclick
Music - Goldry Bluszco on Soundcloud
#60
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