Ilok Question

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asimmd
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2012/08/18 15:42:41 (permalink)

Ilok Question

I was considering the Softube deal but I tried running a demo that needs an iLok,but although my  Ilok software drivers are up to date,I can't get the Ilok to accept any licenses,all I get is no Ilok found.

I am running Win7 with IE9 8gig ram and an intel i5quad processor.

Anyone know if there is a problem using an old style Ilok?

Thanks

Alan


Sonar Platinum - Intel i5 Quad Core - Win7 64Bit - 8 Gig Ram - Focusrite Saffire Pro 14 - Vox AC30HW2X - Torpedo Reload - Vox AC15C1 - MJW Custom Built Amp - Fender NOS56 Strat - Universal Audio and Waves Plugins - Softube - Redwirez IR's
 
 
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18 Replies Related Threads
    AT
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    Re:Ilok Question 2012/08/18 15:55:18 (permalink)
    It can be the  browser.  Try swtiching.

    @

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    #2
    Alegria
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    Re:Ilok Question 2012/08/18 16:10:25 (permalink)
    Use IE9 32 bits instead of the 64 bit version or as mentioned by AT, you can use another browser. Make sure that the client helper (iLok) is also up to date. I just updated some licenses a few days ago without any issues and this on a iLok v1.





    #3
    peregrine
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    Re:Ilok Question 2012/08/18 20:26:01 (permalink)
    Same thing happened here last week. When logging in, the activeX app keeps restarting; like security is preventing
    it from running. After a minute or two, I get the client application time out screen.  Both of my keys are working, and
    all of the protected software runs without any objections. I've used IE9, Opera, Safari, and Firefox. None work. I
    tried other PCs here, and the fourth one finally worked. The iLok support guy is looking at the log and sysinfo to
    determine the problem. If they come up with something, I'll post back. For now, try any other machine you have
    available.
    #4
    asimmd
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    Re:Ilok Question 2012/08/19 04:41:12 (permalink)
    Thanks for the replies

    Unfortunately I do not have another computer I could try,but I will watch out
    for your post and hope the support guy can sort it out.

    Alan

    Sonar Platinum - Intel i5 Quad Core - Win7 64Bit - 8 Gig Ram - Focusrite Saffire Pro 14 - Vox AC30HW2X - Torpedo Reload - Vox AC15C1 - MJW Custom Built Amp - Fender NOS56 Strat - Universal Audio and Waves Plugins - Softube - Redwirez IR's
     
     
    #5
    flameout
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    Re:Ilok Question 2012/08/19 05:52:54 (permalink)
    asimmd, I had the very same issue, and have had it for a long time. I am win 7 64bit. After wasting all kinds of time trying to get the ilok thing to work on my computer, I tried it on Win XP. My solution was to try it on windows xp. It works fine everytime. Now, if you are running Windows 7 professional, enterprise or ultimate you actually have a built in copy of windows xp that can be run "virtually". I find this very handy sometimes. Note that virtual XP will not work on home versions of win 7. But if you have a system that supports it, start here: http://www.microsoft.com/...rtual-pc/download.aspx
    #6
    asimmd
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    Re:Ilok Question 2012/08/19 06:12:21 (permalink)
    Just my luck,I am running Win7 Home Premium,so I guess it won't work.

    I just deleted the iLok software from my computer and reinstalled just the driver.

    I then ran the iLok programme and it worked but it won't let me load the license
    because it knows I don't have the Client software.

    When I load the Client software,it then say's there is no iLok connected.

    You can draw your own conclusions but I reckon the software is the problem.

    Thanks for the suggestion,looks like I can't have the Softube pack after all.

    Alan

    Sonar Platinum - Intel i5 Quad Core - Win7 64Bit - 8 Gig Ram - Focusrite Saffire Pro 14 - Vox AC30HW2X - Torpedo Reload - Vox AC15C1 - MJW Custom Built Amp - Fender NOS56 Strat - Universal Audio and Waves Plugins - Softube - Redwirez IR's
     
     
    #7
    Skyline_UK
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    Re:Ilok Question 2012/08/19 07:10:17 (permalink)
    I've put my iLok aside; it's literally useless for the same 'not recognised' issue.  Their support people won't help.  Abysmal outfit.  How they expect to grow or even sustain their business is beyond me.

    My stuff
     
    Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM.
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    #8
    Kevin Kascak
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    Re:Ilok Question 2012/08/19 07:24:07 (permalink)
    You might want to contact iLok as I run Win 7 x64 and have been using two iLoks for 2+ years.  I use IE 9.  Also make sure you have any anti-virus turned off.  You might have an option in IE turned off (such as do not run active X) that is causing the problem.
     
    Kevin

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    #9
    asimmd
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    Re:Ilok Question 2012/08/19 10:37:04 (permalink)
    Tried installing without Anti-Virus running,and it still won't have it.

    Looks like I will join the rest of us and confine it to the scrap box.
    I have sent iLok an email describing the problem,I don't hold much hope of a reply,never mind a solution,but you never know.
    Alan
    post edited by asimmd - 2012/08/19 10:44:31

    Sonar Platinum - Intel i5 Quad Core - Win7 64Bit - 8 Gig Ram - Focusrite Saffire Pro 14 - Vox AC30HW2X - Torpedo Reload - Vox AC15C1 - MJW Custom Built Amp - Fender NOS56 Strat - Universal Audio and Waves Plugins - Softube - Redwirez IR's
     
     
    #10
    Skyline_UK
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    Re:Ilok Question 2012/08/19 12:22:49 (permalink)
    Hi Alan

    How's it going these days?

    John 

    My stuff
     
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    Data drives: 1 x 1TB drive RAID mirrored, plus extra 1TB data drive 
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    BandLab page
    #11
    asimmd
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    Re:Ilok Question 2012/08/19 14:00:11 (permalink)
    Hello John

    I am fine thank you.

    Just about to join the ranks of the officially retired.
    Looking for a retirement prezzie to myself,but nothing comes to mind.

    Hope you are OK now.

    Alan

    Sonar Platinum - Intel i5 Quad Core - Win7 64Bit - 8 Gig Ram - Focusrite Saffire Pro 14 - Vox AC30HW2X - Torpedo Reload - Vox AC15C1 - MJW Custom Built Amp - Fender NOS56 Strat - Universal Audio and Waves Plugins - Softube - Redwirez IR's
     
     
    #12
    peregrine
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    Re:Ilok Question 2012/08/25 10:41:09 (permalink)
    McAfee ruled out their software. I got to a second person at iLok who was just as mystified.
    Finally, I went to my sync log in iLok, found the last date I synchronized, and restored my
    system HDD to that date. Problem solved. I'm now working forward though system changes
    to determine where the corruption occurs. If I find it I'll post again.

    If you don't have a backup copy to restore, you might try upgrading/reinstalling your copy
    of Windows.
    #13
    Kenneth
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    Re:Ilok Question 2012/08/25 11:54:15 (permalink)
    For me the only thing that worked was to go to start menu->search box type in "internet" and you should get 2 versions of Internet explorer, one says x64, pick the one that doesn't say x64 and then I could get my licenses installed. Before that I tried all the supported browsers and I just that same timeout error.

    Should be trivial for such a big company to add some jscript to detect browser versions and warn about not using x64.

    i7 Sandy Bridge K2600 16Gb RAM 3x240GB Intel SSD | Samsung 40" LED Monitor | Win7 Pro 64bit | Saffire Pro 24 | Powercore MKII | Yamaha KX8 88 weighted  keys| 2 x Behringer BCR2000 | Octapad SPD30 | Yamaha NS10, Focal Solo 6 BE | Bryston 4B Yamaha p2200 Amps| Sonar X2+Quickfix | EWQLSO Gold | Stormdrum2 | 8DIO Almost everything | Omnisphere | Zebra2 | Prominy V-Metal, SC Guitar, SR5 Bass | VIR2 Electri6ty | Shreddage X | Amplitude 3 | BOME MIDI Translator, Autohotkey     
    #14
    Skyline_UK
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    Re:Ilok Question 2012/08/25 12:13:36 (permalink)
    Kenneth


    For me the only thing that worked was to go to start menu->search box type in "internet" and you should get 2 versions of Internet explorer, one says x64, pick the one that doesn't say x64 and then I could get my licenses installed. Before that I tried all the supported browsers and I just that same timeout error.

    Should be trivial for such a big company to add some jscript to detect browser versions and warn about not using x64.


    Surely if they are such a big company they should be fully up to speed on 64 bit browsers and everything else for that matter?  A company that purports to sell a 'hi tech' solution should be exemplary when it comes to keeping all their systems up to speed with all the latest widely used standards.

    My stuff
     
    Intel Sandy Bridge i7 2600 @ 3.4GHz, 4 cores, 8 threads, 16GB RAM.
    OS & Programs drive: 240GB SSD
    Data drives: 1 x 1TB drive RAID mirrored, plus extra 1TB data drive 
    Windows 10 Home 64 bit
    Cakewalk by BandLab 64 bit, Studio One 3,     Band In A Box 2016, Ozone 8
    + too many other plugins
    BandLab page
    #15
    Bristol_Jonesey
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    Re:Ilok Question 2012/08/25 13:33:08 (permalink)
    Have you tried running the iLok software "As Administrator"?

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    #16
    peregrine
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    Re:Ilok Question 2012/08/25 17:34:00 (permalink)
    I've finished rolling forward, picking up all of the Windows updates and about a dozen software installs and updates.

    So far, I'm still seeing iLok sync up correctly. I'm going to chalk this one up to an unknown W7 corruption and move on.

    Pace support did suggest dumping cache and cookies, uninstalling/reinstalling client helper, running as admin, and
    running the 32 bit version of IE9. None of that worked for me.
    #17
    yorolpal
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    Re:Ilok Question 2012/08/25 18:05:46 (permalink)
    There's been many a time I've logged on to iLok's site and had one or all of my iLoks "not found".  Usually just waiting awhile and retrying has done the trick.  I also HAVE to log on using the small box in the upper right corner and not the main center of the page dialog or else things are screwed.  Their site sucks as does their software but in the end it's always worked for me.  Guess I'm lucky.

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    #18
    Del
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    Re:Ilok Question 2012/08/27 11:40:25 (permalink)
    asimmd


    I was considering the Softube deal but I tried running a demo that needs an iLok,but although my  Ilok software drivers are up to date,I can't get the Ilok to accept any licenses,all I get is no Ilok found.

    I am running Win7 with IE9 8gig ram and an intel i5quad processor.

    Anyone know if there is a problem using an old style Ilok?

    Thanks

    Alan





    Alan; I received a similar message recently when I opened my new iLok account and tried to download the product. 


    I was forced to find an older version of FireFox (I beleive that is what the iLok site states to try) and then downloaded the necessary files needed.

    It wasn't an easy task but just keep working at it the product is worth it!



    P.S. >I have read somewhere that maybe the Google browser might also work??
     
    Good Luck!



    Regards,
    Del
     
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