Ilok love...catch 22

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JohnKenn
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2017/04/20 23:56:03 (permalink)

Ilok love...catch 22

Have never hid how much I love and appreciate Ilok as it has always been a curse from this end. Fully respect the opinions of those who have never had a problem and love the thing.
 
Latest circus of errors is over the cheap $2 Xpand!2 or whatever they call it. No big loss in the greater scheme of things.
 
Installed and authorized thru Ilok to the online account last year, and was okay for awhile.
 
Computer, a Dell Inspiron went down and I had to replace the motherboard. Got it up and running, fixing the various nightmares of reauthorizations for the programs that went down with it.
 
Xpand is back to the unauthorized state because the new motherboard changed the computer. Ilok account manager will not let me transfer the authorization because it can no longer recognize the computer to deactivate the license. All activations are used up. Failure note says to buy another license.
 
Emailed tech support with no answer so far.
 
Sitting in the warm sun with a daisy flower picking off the petals waiting for tech support to bail me out. Ilok, I love you, I love you not.
 
John
 
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7 Replies Related Threads
    ampfixer
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    Re: Ilok love...catch 22 2017/04/20 23:59:45 (permalink)
    ilock has saved me a lot of money over the years. If it's involved in a purchase I never pull the trigger. Hope you get sorted soon.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
    WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
    #2
    JohnKenn
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    Re: Ilok love...catch 22 2017/04/21 00:55:10 (permalink)
    John,
     
    Your advice and approach well taken and a simple reliable fix for the curse. Just avoid anything remotely smelling of Ilok. Xpand cool, but can live without it. Better than my current begging to be restored to good grace by a system controlling and blocking digital access for what I already paid for.
     
    John
    #3
    cclarry
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    Re: Ilok love...catch 22 2017/04/21 02:11:52 (permalink)
    Best thing to do is contact them (which you have done) and
    explain the situation.   They DO have "insurance", called 
    Zero Down Time, but you have to pay for it...

    Here's to hoping it gets resolved in your favor!


    #4
    JohnKenn
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    Re: Ilok love...catch 22 2017/04/21 14:32:52 (permalink)
    Just a followup. Things are fixed.
     
    Had sent in two tickets, one to Ilok and one to the Xpand guys. No reply so far from Ilok but the Xpand folks reset the license and it works now.
     
    Saw in my Ilok account another inspiring failure, the UVI mellotron. Authorized it (still there). Try to run it and it still requires authorization. Try to authorize and refuses because it is already authorized on the computer. Never heard if it sounded any good or not.
     
    John
    #5
    kitekrazy1
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    Re: Ilok love...catch 22 2017/04/22 00:30:59 (permalink)
    First time I had to email their support got a timely fix. 

    Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4,  NVidia 750ti, AP2496
     
    Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
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    Grem
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    Re: Ilok love...catch 22 2017/04/22 08:52:44 (permalink)
    ampfixer
    ilock has saved me a lot of money over the years. If it's involved in a purchase I never pull the trigger. Hope you get sorted soon.


    Same here. I do the exact same thing.

    Grem

    Michael
     
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    #7
    ampfixer
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    Re: Ilok love...catch 22 2017/04/23 18:02:35 (permalink)
    iLock saved me $49.95 today. Sorry Softube, thank you iLock.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
    WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
    #8
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