In Larry's Absence......

already posted
http://forum.cakewalk.com/FindPost/3044749

strikinglyhandsome1
carl & cclarry have never been seen in the same room together. That's all I'm saying.

.....and from the looks of it, I don't think I'm qualified enough to enter these rooms.  

I'll have a look at this when I get home. I was looking at that Japanese girl singer the other day (who now speaks English as well apparenty) and it didn't impress me much. Would totally buy this if it's convincing.

Damn. Someone really needs to get off their ass and model some vocal chords, lungs, larynx ex. Can't be that much more difficult than modeling a Moog, surely.....

I've dropped my little Blue attempts a few places on the old net, but since i love bugging you Cakewalkers...
https://soundcloud.com/bi...g-grace-blue-version-2

He said he was done with this forum in the IK GOBO thread and that was it. Seems a bit strange.

Probably updating his profile pic. The other one was creeping out a few members.

Sharke
I didn't get involved in this thread mainly because if any company makes an offer that doesn't interest me, I just ignore it - but with regard to IK there are some lingering problems that do not endear them to their customers - I assume we are all aware of the SampleTank shambles; well this IS a problem for people who paid full price back in the day and now if they are like me, it will not work properly on the latest systems, or the tiny almost unreadable GUI is a hindrance. Personally I can only still use it as I have it set up on a dedicated old 32bit machine which I then link to my main DAW. I am lucky I can do this, many cannot.
And I read the comment that their failure to update this in a sensible timescale is hurting them, which it may be - but the more relevant point may be that they have definitely shifted focus onto the "i" market. 
Whatever, their customer service is not great - and by customer service I mean looking after people who have spent a not inconsiderable sum with them over the years.
And whatever you say, there is NO place in any customer service based organisation for people who stoop to being sarcastic to their paying customer base; NEVER an excuse at any time, no matter what the provocation.
So as always, there are two sides to every story as the saying goes - perhaps you gave IK a little too much credit and perhaps Larry is a bit over zealous re trying to get IK to do the right thing. 
Either way, I do think we on this forum should not get into arguments over external suppliers, especially when they could be seen as culpable for all this bad feeling.
How about time to bury the hatchet and kiss and be friends one and all!!

Bajan Blue
Sharke
I didn't get involved in this thread mainly because if any company makes an offer that doesn't interest me, I just ignore it - but with regard to IK there are some lingering problems that do not endear them to their customers - I assume we are all aware of the SampleTank shambles; well this IS a problem for people who paid full price back in the day and now if they are like me, it will not work properly on the latest systems, or the tiny almost unreadable GUI is a hindrance. Personally I can only still use it as I have it set up on a dedicated old 32bit machine which I then link to my main DAW. I am lucky I can do this, many cannot.
And I read the comment that their failure to update this in a sensible timescale is hurting them, which it may be - but the more relevant point may be that they have definitely shifted focus onto the "i" market. 
Whatever, their customer service is not great - and by customer service I mean looking after people who have spent a not inconsiderable sum with them over the years.
And whatever you say, there is NO place in any customer service based organisation for people who stoop to being sarcastic to their paying customer base; NEVER an excuse at any time, no matter what the provocation.
So as always, there are two sides to every story as the saying goes - perhaps you gave IK a little too much credit and perhaps Larry is a bit over zealous re trying to get IK to do the right thing. 
Either way, I do think we on this forum should not get into arguments over external suppliers, especially when they could be seen as culpable for all this bad feeling.
How about time to bury the hatchet and kiss and be friends one and all!!

Whatever the problems with SampleTank, I just didn't think it justified the kind of attack language being used the IK guy. FFIW, I thought his initial response in the thread was perfectly acceptable and only got a little snarky after he was attacked and insulted. Far from being sarcastic to their "customer base," he was simply giving as good as he got to a couple of people on a forum who attacked him personally. I think this idea that company representatives should sit still and "take it" as people savage them is totally bogus. It's one thing to disagree with someone online but this kind of attack was less than civil, and I said so. I didn't single anyone out by name and didn't mean to fall out with anyone or drive anyone away. That's their choice. Personally I think it's a shame if Larry feels like he's not welcome in this forum simply after that, since the guy obviously contributes a lot in terms of sales info etc. 

sharke
Whatever the problems with SampleTank, I just didn't think it justified the kind of attack language being used the IK guy. FFIW, I thought his initial response in the thread was perfectly acceptable and only got a little snarky after he was attacked and insulted. Far from being sarcastic to their "customer base," he was simply giving as good as he got to a couple of people on a forum who attacked him personally. I think this idea that company representatives should sit still and "take it" as people savage them is totally bogus ...

I disagree.  IK's people are coming in here asking for our money; we pay their bills.  The relationship is similar to employer/employee.  If you were a boss and one of your people took a sarcastic and derisive tone with you, would you think that's acceptable?  Would you think more highly of that person? 
 
I worked in customer service a while ago, and if my supervisor had ever heard me get snarky with a customer, no matter how irate or misguided they were, I'd have been fired on the spot. I indeed had to "sit still and take it" every day as people ranted and raved and spewed insults at me.  It sucked, but from personal experience, it does your company no good to respond in kind against current or potential customers for any reason.  It only fuels the fires of anger and negativity, and hurts goodwill and the company's image.  Why IK seems to believe the opposite is a mystery to me.
 
Cheers,
Eddie
 
 

Eddie TX

sharke
Whatever the problems with SampleTank, I just didn't think it justified the kind of attack language being used the IK guy. FFIW, I thought his initial response in the thread was perfectly acceptable and only got a little snarky after he was attacked and insulted. Far from being sarcastic to their "customer base," he was simply giving as good as he got to a couple of people on a forum who attacked him personally. I think this idea that company representatives should sit still and "take it" as people savage them is totally bogus ...

I disagree.  IK's people are coming in here asking for our money; we pay their bills.  The relationship is similar to employer/employee.  If you were a boss and one of your people took a sarcastic and derisive tone with you, would you think that's acceptable?  Would you think more highly of that person? 
 
I worked in customer service a while ago, and if my supervisor had ever heard me get snarky with a customer, no matter how irate or misguided they were, I'd have been fired on the spot. I indeed had to "sit still and take it" every day as people ranted and raved and spewed insults at me.  It sucked, but from personal experience, it does your company no good to respond in kind against current or potential customers for any reason.  It only fuels the fires of anger and negativity, and hurts goodwill and the company's image.  Why IK seems to believe the opposite is a mystery to me.
 
Cheers,
Eddie
 
 

+1 and right on Eddie!
 
and like sharke pointed out above, People have choices and IK could have made the right choice and just not have responded.
 
Personally, I would like to see Larry come back to the forum. I'm saving too much money without him here... 

+1 well said Rain.

Yes agreed, +1 Rain. The Internet has, unfortunately, created an environment in which people feel comfortable dishing forth a level of insult which they would never engage in face to face with a person.

Nor do I buy the idea of this alleged customer/vendor dynamic in which the customer automatically has the moral upper hand regardless of the circumstance, or that buying a product automatically entitles you to some sort of lifetime right to dictate a company's business plan and receive some kind of preferential treatment when it comes to prices and offers.

IK is no different to any other company in that they're in it ultimately to make a profit. They exploit the fact that we have money to spend; we exploit the fact that there are people willing to spend thousands of hours developing the software we use. It's a two way street and nobody owes anyone any more than what they expend in this mutual exchange of values. Buying any kind of technology is a risk - I bought a MiniDisc player in 2003 and it was obsolete within a year. I just moved on.

Like I said in the other thread, I kind of like that IK guy fights back a little, even if it is a little snarky. He's provoked with far worse. I'd be more inclined to think of IK as some faceless corporate blah blah if he didn't respond. They're people, not cardboard cutouts. The tone and the language used against him was out of order and has no place on what's supposed to be a civilized adult forum.

sharke
He said he was done with this forum in the IK GOBO thread and that was it.

He's gonna have to change his name to ccBobby at this rate. ;)