Installation crash - Sonar X1 Studio - solved

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2012/04/22 17:36:30 (permalink)

Installation crash - Sonar X1 Studio - solved


On Feb 3, 2011 I posted a problem with a ProChannel installation which gave me two versions of PC4KGate, an old version and new one on a different path:

http://forum.cakewalk.com/fb.ashx?m=2485197

I fixed the problem wrote a trouble ticket (Case 21915) and forgot about it.

On March 30, 2012 I got a letter from Cakewalk Support about it and they recommended I do a clean install.

I did that and found that I could not re-install Sonar X1 Studio from my originals or from new downloads.

I got this 'Blue Screen' bugcheck each time, no matter what I tried:

"The computer has rebooted from a bugcheck.  
The bugcheck was: 0x00000135 (0xffffffffc0000005, 0xfffff8800d17ec10, 0xfffff880016d5d58, 0xfffff8a000227750).
 A dump was saved in: D:\MEMORY.DMP."


Running the Memory Dump through WinDbg gave this message:
 
"This bugcheck is caused by an unhandled exception in a registry filtering driver.
This bugcheck indicates that a registry filtering driver didn't handle exception inside its notification routine."


The faulting routine was regsvr32.exe - that handles registry settings for DLLs and so on.

It took a long time for me to track the problem down and I made perhaps 30 different installation experiments, all with identical crashes, but I finally found that it was due to:

'Microsoft Software Certification Toolkit' 

from the 'Windows 7 Client Software Logo Program' described in

http://msdn.microsoft.com...dd371701(v=vs.85).aspx

The download link is at 

http://go.microsoft.com/fwlink/?LinkID=140109

Uninstalling that (and cleaning up after the uninstall by removing its 'leftover' filter drivers) fixed the problem.

Finally, after 3 weeks of troubleshooting I now have Sonar X1 Producer Expanded X1d up and running again.

This time I don't see any path like the old one that caused the original problem:

C:\Program Files\Cakewalk\Shared Components\...

and I don't know where that original path came from. Maybe it was because I had Zeta and Zeta 2 before I installed Sonar X1 Studio. 

It seems ironic that a Microsoft Certification software would be the cause of a problem, and I liked using some of  the tools in that package.


- Jim Hurley -
SONAR Platinum - x64  - Windows 10 Pro 
ASUS P8P67 PRO Rev 3.0;  Core i7-2600K@4.4GHz; 16 GB G.SKILL Ripjaws X;
GeForce GT 740; Saffire Pro14 MixControl 3.7; Axiom 61
64-Bit audio, SR: 48kHz, ASIO 256 samples latency, Rec/Play I/O Buffers 512k, Total Round Trip Latency 13 ms, Pow-r 3 dither 
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