robert_e_bone
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Re: Installation difficulties with SONAR Platinum
2016/11/04 16:43:52
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I had a couple posts back asked you to consider getting your post count up, because I would like to privately send me the mini dump file so I can look it over. You need to be at a minimum of 25 posts for that to be able to happen. I again suggest you get some more posts credited to you - review some songs in the songs forum - jump in on some threads in the Coffee House if there are any that interest you. Additionally, I don't know a thing about these 'Scan it Fix it' kinds of programs that are out there - like the one or two that you seem to have run on your system. I don't know if those are helpful or harmful to your system settings, nor do I know what sorts of things they have changed. I am quite leery of them myself, and would never choose to run such a program on my computer. I would instead research individual issues and get up to speed on any potential changes as a result of my research. I DO believe a solution can be worked out - but you could end up with a whole bunch of NEW issues if you keep letting unknown applications apply a bunch of changes. I will check back in a couple of hours to see how your post count is coming along at getting up to 25 posts. Once you can send and receive private messages, I will give you an email address and instructions on sending me a dump file that I can look through, to see if I can figure anything out that will help you get these issues resolved. OK? Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Cactus Music
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Re: Installation difficulties with SONAR Platinum
2016/11/04 19:25:59
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I agree totally with Bob about running those apps. Before you use anything like that ask around. Lots of people here are very good with computers , like Bob, and if none of these people have heard of something there's generally a good reason why. You'll end up having to redo your whole system at some point. I ask computer questions on a forum where I buy my parts NCIX. Very knowledgeable folks their. They know diddly squat about DAw computers, but most everything else to do with Windows is always fixed within a few posts. http://www.ncix.com/
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 05:09:04
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Hi Bob, I shall work on getting that post count up. I too will not usually run these so-called fix-its - I have never had one of these on my machine until now, and I must tell you it is purely from frustration that I gave in and downloaded this stuff! I cannot claim to be a geek on matters computers very much, so I had to do something I thought would help! Online reviews of the iolo s/ware appeared to suggest it was the best out there (PCMag etc...), but I did do some small amount of research in to the efficacy of these programs. Anyway - yes, the post count. Thanks.
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 05:36:05
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Johnny V. Thanks. The first bits of PC stuff that I downloaded was based on someone here on this forum recommending it! That was this thing called DriverToolKit & BlueScreen View. I ran these utilities and my PC performs good - all my other software runs without any issues whatsoever! To go back a bit, when I first could not use SONAR Platinum after "upgrading" from Producer, which incidentally ran on my system without any hiccups, I completed redid the PC - starting with a new install of Win 10 Home. I then did a clean install of SONAR Command Center and Platinum, rebooted etc.. and was expecting that all would be well, but the issue I have with SONAR continued to be the same. BSOD with the comment DPC_WATCHDOG_VIOLATION. Like I said above - I would also not usually use a PC maintenance s/ware - I have never had one till now, relying on Windows to just do its thing, and I have never had big issues with s/ware before like this! I use Adobe Lightroom, Corel Paintshop Pro, Canon Digital Photo Professional, MS Office 365 often and have never had an issue with any of them! Touch wood! IT is only SONAR that does not seem to like my system! :(
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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BobF
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Re: Installation difficulties with SONAR Platinum
2016/11/05 10:28:20
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Ananth - Is the FireWire port you connect your M-Audio AI to provided by the MB, or are you using an add-on card for FireWire? Either way, what drivers are being shown for this in Device Manager? Have you tried completely uninstalling the M-Audio drivers and leaving it unplugged during reboot and SONAR startup? Please do.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 10:48:09
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Hi BobF M-Audio driver - in Device Manager this shows as version 5.10.0.5084 dated 6/3/2013. Mind you this AI has since been discontinued, so that is the latest driver available. As I mentioned earlier, I did complete a complete re-install of Win 10 and then installed all these latest drivers I could get my hands on. I shall attempt what you suggest and report back. Mind you, this AI had no problems with Sonar Professional that I had before I upgraded to Platinum!
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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BobF
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Re: Installation difficulties with SONAR Platinum
2016/11/05 11:01:09
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I understand about prior experience. I'm asking you to try things that may lead to additional clues. I'm especially interested in the firewire port details. Also, I haven't seen this specifically mentioned, but when you attempted to go back to Professional, did you go back to the exact release/version that was working well for you, or had Professional also been updated to a newer release? Another attempt at getting clues ... you could install Professional again and without running it, roll it back to where you were when life with Professional good. Again, I'm not blaming anything at this point. I'm trying to help develop additional clues about where the problem might be. I know it's hard to hear, but there have been updates to software in the past where performance improvements in the software ended up exposing driver bugs that hadn't shown themselves previously. I realize you have a bunch of other software that doesn't have problems, but none are going to be as demanding or as close to your audio hardware chain as a DAW. We have to keep coming at it from different angles until we find a way to expose the source of the problem.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 11:13:56
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BobF, you make a point. I did disable the Firewire port that connects to the M-Audio AI. The default audio card on my system is the Creative SoundBlaster SFXi Titanium, and I had upgraded these drivers to the latest versions as well. Anyway, followed your suggestion but still come up with the BSOD. I used the BlueScreenView utility and it tells me this crash (as before) was caused by the ntoskrnl.exe file. I can attempt the Professional move back to an earlier version.....
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 12:35:28
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BobF, well I went back and reinstalled Professional thru CC. Rolled back to the 2016.06 version, the earliest I could find one could roll back to. I don't recall what version was running when this worked back before my upgrade to Platinum. Error (BSOD) still persists - it is the ntoskrnl.exe driver. This has been the culprit the last many times I have attempted to fire up SONAR.
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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BobF
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Re: Installation difficulties with SONAR Platinum
2016/11/05 12:55:15
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I guess we know now not to blame your M-Audio interface or specific versions of SONAR. What kind of video does your system have? Does your video also provide HD audio drivers? Acceleration? 3D? Disable any HD audio devices, video acceleration, 3D support, etc. If you have an add-in video card, pull it and switch to built-in video. I'm not a Baker so I'm guessing, trying to think about what components of your system might get accessed/used by SONAR differently than other software. The way Windows10 updates whatever it wants to whenever it wants to, I would be suspicious of both audio and video drivers that might've been silently updated along the way. What other devices are connected to your system? If there is ANYTHING else connected via USB, disconnect it. WiFi? Disable it. Bluetooth? Disable it. Get it down to the most basic configuration you possibly can. Onboard audio these days auto-configures based on which speaker connections have something plugged in. Unplug everything. Disable any/all HD, DSP, surround options that might be enabled for the onboard audio. There is a device/hardware somewhere in your system that is being triggered during SONAR startup. Drivers and chipsets are the only things close enough to the kernel to do this. You didn't say whether or not your firewire port is via an add-in. If it is, pull it.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 16:05:11
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BobF, thanks. Wow - this is going to involve some major surgery! I get your point - eliminate add ons and 'outside devices' step by step until we get SONAR running properly, then work back and see if we can find out the culprit! I was really hoping it would not get to this point! Wonder if anyone else has these issues? Only few comments from other forum members - so I would think this is pretty unique! BobF, I will likely get down to complete what you are suggesting - but not immediately! Thanks for the help.
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/05 16:06:39
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In the meantime, I am also going to wait and see of Bob Bone has some other work arounds, he has been a great help this far as well. Bob Bone? Don't let me down! Thanks all of you, really appreciate your assistance!
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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BobF
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Re: Installation difficulties with SONAR Platinum
2016/11/05 17:59:02
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I haven't seen many folks that have problems this deep and difficult to isolate. Of the few, I think some of them have been Win7 upgrades to Win10 that would never behave properly on Win10 no matter what was done. The above sounds pretty major, but it's easy stuff to do that's easily put back to the way it is now. I sure hope you get it worked out soon.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Cactus Music
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Re: Installation difficulties with SONAR Platinum
2016/11/05 22:58:10
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BobF, you make a point. I did disable the Firewire port that connects to the M-Audio AI. The default audio card on my system is the Creative SoundBlaster SFXi Titanium, and I had upgraded these drivers to the latest versions as we Just a hunch. But is this a PCI card? I had to totally remove my Soundblaster PCI card to get my computer to work with Sonar.. A few others have had this same issue.The Creative drivers are very invasive to your system and they take over. Not usually a blue screen , but causing Sonar to crash or rejecting your proper interface. Just disabling the driver was not enough in my case,I had to physically remove the card and ALL traces of Creative. The other well known issue - it is said you should always use a TI chipset for your firewire, most others are problematic.
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robert_e_bone
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Re: Installation difficulties with SONAR Platinum
2016/11/06 00:21:23
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monusharun In the meantime, I am also going to wait and see of Bob Bone has some other work arounds, he has been a great help this far as well. Bob Bone? Don't let me down! Thanks all of you, really appreciate your assistance!
WOW - no pressure :) I JUST got home from spending the past 8 hours helping to drive my roommate to the emergency room for a broken ankle - LONG day, so I will jump back into this first thing tomorrow morning. The landlord was working under the house in the crawl space, and the hatch to get down to it sits in the kitchen, DIRECTLY in front of the door leading to the laundry room. My roommate did not know the guy was down in there, and walked through the door carrying bags of groceries, and stepped right into nothingness and fell straight down a good 4 or 5 FEET. I had to help pull him out of the hole (with my multiple herniated discs in my back and neck), and then after bandaging up the bloody parts of his elbow that needed stitches, ran him over to the ER and all that. OK - so I DO promise I will try to further assist first thing tomorrow, as I am not likely to leave my chair or bed through the entire day, and happy to help :) Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/11 04:57:51
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Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/11 05:01:34
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Was just thinking about these hardware conflicts. Not meaning to sound totally negative, would the SONAR folks have not tested their s/ware for all these? I mean, the Creative PCI card is a common one on a lot of machines, or so I think! There is no mention anywhere, I believe, of possible issues like this when SONAR specifies system specifics for running the s/ware! I am now just at the rant stage - not having had any luck whatsoever - until, as I am being advised, I go in and perform major surgery on my system! Woe is me!! Thanks for everyone's comments and suggestions.
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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Bristol_Jonesey
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Re: Installation difficulties with SONAR Platinum
2016/11/11 05:33:33
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No I don't think they would have tested it with a Soundblaster Have you actually tried using a dedicated interface?
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/11 06:55:08
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Thanks Bristol_Jonesey. Hmmm, interesting! By dedicated interface, would my MAudio Profire 610 classify as one? This is firewire connected.
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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Bristol_Jonesey
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Re: Installation difficulties with SONAR Platinum
2016/11/11 07:38:30
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Yes definitely. The only caveat is that most Firewire devices will only run properly when the relevant chipset in your computer is of the TI (Texas Instruments) variety. Make sure this is the case with yours
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/11 08:49:59
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Forgive my ignorance! How do I find out which chip set is present? System devices?
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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chuckebaby
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Re: Installation difficulties with SONAR Platinum
2016/11/11 09:19:26
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monusharun Forgive my ignorance! How do I find out which chip set is present? System devices?
Go to Control Panel, System >Hardware > Device Manager. Click on IEEE 1394 Bus host controllers and look at the brand mentioned I also found this very old post from Noel, not sure if it still pertains though: Noel Borthwick [Cakewalk] There is a useful system info tool that I was able to use to detect the firewire chipset on my laptop. Its called ASTRA32 and is a great tool that displays all kinds of sysinfo details that other tools don't display. Google it and you will find it. The IEEE-1384 information is listed under PCI-AGP Info.
post edited by chuckebaby - 2016/11/11 09:42:18
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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robert_e_bone
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Re: Installation difficulties with SONAR Platinum
2016/11/11 11:32:05
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The program IS still being maintained, and they give you a limited function version for free: http://www.astra32.com/ A couple of the fancier features are not available, like batch execution in DOS, and the ability to save reports in XML or as I think a text file, but you just want to see your chip set for the Fire Wire on your computer - so I think that would work fine for you. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/11/12 04:46:47
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Gentlemen! Thanks! OK, under IEEE 1394 Host controller: listed as vendor: JMicron Tech Corp. Sub system vendor: DELL Computer Corp. The driver is from Microsoft : 1394 OHCI Compliant Host controller. So, it is not a TI based chip set. If Sonar does not like this, then what is the next step? Earlier on during this process, I had disabled this firewire port within the device manager, and was still NOT able to run SONAR Platinum!
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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robert_e_bone
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Re: Installation difficulties with SONAR Platinum
2016/11/12 12:23:34
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chuckebaby did you try this ?
Hi - I saw you had posted earlier that you checked your device drivers for latest updates, BUT, in the video, they actually CHANGED the device drivers to use a different one. I did not see anywhere that you posted having actually followed the above video. Please watch it and follow the instructions there to see if that helps resolve this. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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monusharun
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Re: Installation difficulties with SONAR Platinum
2016/12/03 05:25:19
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Bob, Chuck, Bristol_Jonesy, and others. OK, here is the current status of my SPLAT install. I laid low all this time since my last post, and private message exchange with Bob. Then, yesterday I had notification to say SPLAT was updated, so I used CC and downloaded and installed the 'latest' update 2016.11 (22.11.0.111) and then clicked on the launch button in CC and held my breath. Lo and Behold! Platinum fired up JUST FINE and I was able to actually open one of my earlier projects and run the file!! Mind boggling! I don't know what happened, but it appears the folks at SONAR did something after all, right? Kudos to them! Grateful thanks to ALL of you who helped, especially the folks mentioned above. Now, let's make some music! Ananth
Ananth KumarDell XPS Intel i7 CPU 920 @2.67GHz 9GB RAM Win 10 Home x64 M-Audio Profire 610 Firewire A-300PRO keyboard controller SONAR Platinum ZTA2+ DPro Rapture various guitars & effects
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