fireberd
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Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
I have an intermittent issue with MOTU and Sonar. Sometimes, when I start Sonar and load a project (not play the project) I will get static/crackling on the output on my MOTU 896mk3 Hybrid (and I see it on the output in Sonar). Usually I can exit Sonar and restart Sonar and load a project (any project) and the static/crackling is gone and never returns for the day. I've had 3 896mk3 Hybrid's (two new and one refurbished) and they all have done it. It only happens with Sonar. I have Studio One 3 and it has never done it with that. I've tried the MOTU with Windows Media Player, Band in a Box and youtube and it has never done it with that. I used to have a Roland Octa-Capture and it never did it with that unit. I have a Tascam 16X08 for backup and it has never done it with that. Just the MOTU and Sonar. I'm using the identical, default ASIO setup in Sonar for audio devices, no changes. I've tried different buffer sample settings for the MOTU and that does not appear to be the issue. The MOTU person I've been working with has no clue to what could be causing it.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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JonD
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/26 10:12:30
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Try a different USB 2 port.
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/26 13:15:33
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Its been on different USB ports, different USB cables, different buffer sizes. I tried it with my Laptop about 2 hours ago and it did it the first time I opened Sonar, but never did it again after that. Another different USB cable was used with the laptop. All the obvious things have been done. Once it stops doing it, its good for the rest of the day and maybe several days before it does it again. Its powered off till I need it, but I left it powered on all day yesterday and it only did it twice (first two times I ran Sonar) and never did it again after that.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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JonD
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/26 17:02:11
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Strange, indeed. You wouldn't have a firewire port on one of those systems, would you? Would be interesting to test that driver/connection...
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/26 18:10:06
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I've got a firewire port but its not a T.I. Usually anything other than T.I. and there can be problems.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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ampfixer
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/26 21:57:33
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Grasping at straws, it sounds like Sonar is sending something to the card that isn't audio but the interface is trying to play it. Sysex?
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/27 06:49:37
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Not using any MIDI. Just "analog" tracks. And only happens with the MOTU, no other USB recording interface unit. For the record, I tried it this morning and no clicks. But that's the way it is, may do it one morning when first tried and not the next. Has only done it with Sonar, nothing else.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/27 09:06:49
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FWIW, it has not done it this morning. Powered on my recording rack (and MOTU). Let everything initialize and then started Sonar and an existing project. No clicks. Been on for about an hour and still clean. But, that's the way it works, may do it one time and not another. No change in hardware or software, same as it was yesterday when it acted up.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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Rob[at]Sound-Rehab
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/29 00:56:10
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I'd try changing USB cables one more time. I just spent a long time tracking down sparse, random crackling of a Behringer X32 used as audio interface and it turned out that the cable was the troublemaker. USB cables and USB interfaces have a strange relationship - some work out, some don't, some work but not forever ... so in my case even swapping it for the same brand USB cable fixed it.
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/29 06:24:53
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Its happened on 3 different USB cables and several different ports on the PC (including front and back USB ports and USB2.0 and 3.0 ports.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/30 08:07:05
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I "Think" I've found what is causing it, USB 3.0. Apparently, or at least in my case, the 896mk3 Hybrid "does not play well" with USB 3.0, since all 3 I've had did the same thing. I had moved to different USB ports, but as it turned it was always another USB 3.0 port. I tried a USB 2.0 port yesterday and today, again, there are no clicks. All the other recording interface units I've had , including Roland Octa-Capture, M-Audio, Tascam, have worked OK with USB 3.0 ports but the 896mk3 Hybrid apparently "doesn't like" USB 3.0 ports. I went back and traced where I was plugging it in, using USB Treeview utility (that shows what is on every USB port) and it was always on USB 3.0 ports, whether an Intel USB 3.0 or Etron USB 3.0 (both are on my motherboard, an ASRock Z77 Professional). It is now on an Intel USB 2.0 port on the motherboard. Maybe MOTU needs to update the firmware? The date on the firmware is 2012. Wasn't much USB 3.0 around then.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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Rob[at]Sound-Rehab
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/30 08:25:45
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USB 3.0 has not yet become a standard for audio interfaces - even MOTU units of newer design come with USB2 only (and introduce USB 3 only via the thunderbolt options) ... many other units also require USB 2 to work properly - of course, this will become an issue as new computers will eventually only come with USB 3.0
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/30 08:57:43
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I have/had older USB recording interface units and they all worked OK on USB 3.0. That included an old M-Audio Ultra 8R that was purchased back in the Vista days when there wasn't any USB 3.0. USB 3.0 is supposed to be backward compatible with USB 2.0 devices. I've got many USB devices, all USB 2.0 except one and they all work on 3.0 ports. The MOTU is the ONLY one that has a (intermittent) problem, and it is ONLY when I use Sonar. If I use Studio One 3, Ableton, Band in a box, etc it NEVER had the problem, ONLY with Sonar, which is also baffling. The buffers in Sonar are set 512 playback and 256 record, the same as I used with the Roland Octa-Capture, Tascam US16X08 and Steinberg UR44 that I had.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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DeeringAmps
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/30 09:39:35
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Its all about the drivers, obviously the MOTU drivers don't play well with USB3; at least on your mother board. IIRC, RME drivers didn't like USB3 when I installed the UFX. I think they've been updated since, but I put mine on the USB2 and it's stayed there. Evidently USB3 has no real advantage for audio, or so they say? DRIVERS, DRIVERS, DRIVERS; kinda like Real Estate, location, location, ah you get it... T You got it sussed, that's all that matters!
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/30 13:42:22
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But, why only with Sonar?
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/31 10:00:10
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Just for the record, I didn't use a USB 3.0 port to get more speed. Just what was open and used in the past with other USB 2.0 recording interface units (the original USB 3.0 port I used had been previously used by an M-Audio Fastrack Ultra 8R and then a Roland Octa-Capture and there were no problems). USB 3.0 is backward compatible with USB 2.0 and when a 2.0 device is attached the USB 3.0 port runs at the USB 2.0 speed. I currently have other USB 2.0 devices attached to 3.0 ports and no problems. It would appear to be an MOTU issue, whether firmware in the device or their drivers.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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ampfixer
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/08/31 13:53:10
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My Quad capture would not work on my system using USB 3. I also found out that a couple USB 2 devices were actually USB 1.1 My Cakewalk UA25EX interface was an example.
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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JonD
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/09/01 12:02:03
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This is actually a fairly common problem with USB2 audio interfaces. Yet it seems to plague a lot of users because while they know USB2 and USB3 ports are technically different, they gloss over that fact when it comes time to troubleshoot. Hence, my specificly-worded suggestion a week ago.
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/09/01 12:50:24
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That I missed trying a USB 2.0 port early in the troubleshooting is my fault. The fact still remains, EVERY other USB 2.0 device I have or had has worked perfectly on USB 3.0 ports. The ONLY device that exhibited a problem is the MOTU 896mk3 Hybrid. Because everything I've had has worked OK on USB 3.0 there was no reason to suspect the MOTU would not work on USB 3.0 ports.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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Rob[at]Sound-Rehab
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/09/02 04:38:08
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fireberd That I missed trying a USB 2.0 port early in the troubleshooting is my fault. The fact still remains, EVERY other USB 2.0 device I have or had has worked perfectly on USB 3.0 ports. The ONLY device that exhibited a problem is the MOTU 896mk3 Hybrid. Because everything I've had has worked OK on USB 3.0 there was no reason to suspect the MOTU would not work on USB 3.0 ports.
did you ever raise this issue with the MOTU support?
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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fireberd
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Re: Intermittent "Crackling" with MOTU 896mk3 Hybrid and Sonar
2016/09/02 06:47:53
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I had an open ticket. MOTU support was basically useless. The person that worked the problem came across as a nice guy but didn't really help. I did report to them about the USB 2.0/3.0 issue. Never heard anything back from them. My dealings with MOTU (I've opened several tickets) is, if its a configuration or routing problem they are helpful but if its a technical/hardware issue forget it.
"GCSG Productions" Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors, Ozone 5, Studio One 4.1 ISRC Registered Member of Nashville based R.O.P.E. Assn.
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