Is There A Break on Upgrading to Full Melodyne 2.0?

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musec03
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2013/12/30 13:32:53 (permalink)

Is There A Break on Upgrading to Full Melodyne 2.0?

I just saw an advert for the special on X3 and full version of Melodyne 2.0
 

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    ampfixer
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 13:42:51 (permalink)
    I believe you have until new years to upgrade to Melodyne standard for $149.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
    WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
    #2
    harpman58
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 13:57:50 (permalink)
    Amazing how you offer a holiday bundle to upgrade from X2 Producer to X3 Producer WITH Melodyne Editor for $299.  As a long time and loyal customer, I upgrade for $149 back in end of September and now NOT eligible for the bundle.  Just got off the phone with customer service and they CAN'T extend any type of deal. I've been a customer since Sonar 4. Time to look at ProTools or another company that takes care of their loyal customers!!  Can you tell I'm not happy, because I'm NOT.  The least Cakewalk can do is extend the price of $150 for the upgrade or credit me $149 and I'll buy the bundle if that's a SKU issue.

    Gio Stefani
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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:10:54 (permalink)
    harpman58
    Amazing how you offer a holiday bundle to upgrade from X2 Producer to X3 Producer WITH Melodyne Editor for $299.  As a long time and loyal customer, I upgrade for $149 back in end of September and now NOT eligible for the bundle.  Just got off the phone with customer service and they CAN'T extend any type of deal. I've been a customer since Sonar 4. Time to look at ProTools or another company that takes care of their loyal customers!!  Can you tell I'm not happy, because I'm NOT.  The least Cakewalk can do is extend the price of $150 for the upgrade or credit me $149 and I'll buy the bundle if that's a SKU issue.


    That deal has been going on with Celemony for months now. You should have received an email or notification from them about the upgrade price, which comes out to the identical price that we are selling it as bundle (only through the holidays). How is this even our fault? And yeah, Pro Tools is totally way more customer friendly than we are...just look at their upgrade pricing. Just to be clear, did you contact Celemony customer service?
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    harpman58
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:18:23 (permalink)
    Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.

    Gio Stefani
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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:21:25 (permalink)
    harpman58
    Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.


    Yes, and they were offering Editor for $149 too. So when you called them, they said the offer had expired?
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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:28:21 (permalink)
    harpman58
    Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.


    My understanding is it not public facing but part of your account info or registration info. I just wonder if has expired.
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    musec03
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:37:47 (permalink)
    TO BE CLEAR...
     
    I am in no way discrediting Cakewalk for anything.
    I've made money with X3 since it was installed and I love the program
     
    I could care less what competitors are offering.
     
    Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
     
    There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
     
    I simply asked the price and if there were promotional considerations...
     
    Andrew ...should I delete this whole thread?
    I thought others would like the answers...
    I did not take into account dissatisfied individuals using my thread as a means to spew bile
     
    FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
     
    I'll never use their product ...it's a choice.
    Cakewalk forever

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    harpman58
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:40:46 (permalink)
    I've been sending them e-mails with no responses.  Do you have a US based phone # I can call them at?

    Gio Stefani
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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:42:12 (permalink)
    musec03
    TO BE CLEAR...
     
    I am in no way discrediting Cakewalk for anything.
    I've made money with X3 since it was installed and I love the program
     
    I could care less what competitors are offering.
     
    Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
     
    There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
     
    I simply asked the price and if there were promotional considerations...
     
    Andrew ...should I delete this whole thread?
    I thought others would like the answers...
    I did not take into account dissatisfied individuals using my thread as a means to spew bile
     
    FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
     
    I'll never use their product ...it's a choice.
    Cakewalk forever


    No it's fine. I appreciate hearing feedback from all customers. I'm looking into it but my understanding was there was window of time for current SONAR X3 Studio and Producer customers to upgrade to Editor. For whatever reason, some people missed out on it. Pro Tools doesn't even have Melodyne or ARA integration so the cost would be $299 so the fact that Celemony was offering a special upgrade price was nice of them. Obviously, some people weren't aware of it but not sure how that's our fault. I'll keep people posted if I hear anything more.
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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 14:44:10 (permalink)
    harpman58
    I've been sending them e-mails with no responses.  Do you have a US based phone # I can call them at?


    I don't but they are very good with customer service so I am sure they'll get back to you. They are in Europe so maybe they will get back to you tomorrow, early AM. Did you check your account with them for any special upgrade offers?
    #11
    harpman58
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 15:04:56 (permalink)
    Andrew Rossa [Cakewalk]
    musec03
    TO BE CLEAR...
     
    I am in no way discrediting Cakewalk for anything.
    I've made money with X3 since it was installed and I love the program
     
    I could care less what competitors are offering.
     
    Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
     
    There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
     
    I simply asked the price and if there were promotional considerations...
     
    Andrew ...should I delete this whole thread?
    I thought others would like the answers...
    I did not take into account dissatisfied individuals using my thread as a means to spew bile
     
    FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
     
    I'll never use their product ...it's a choice.
    Cakewalk forever


    No it's fine. I appreciate hearing feedback from all customers. I'm looking into it but my understanding was there was window of time for current SONAR X3 Studio and Producer customers to upgrade to Editor. For whatever reason, some people missed out on it. Pro Tools doesn't even have Melodyne or ARA integration so the cost would be $299 so the fact that Celemony was offering a special upgrade price was nice of them. Obviously, some people weren't aware of it but not sure how that's our fault. I'll keep people posted if I hear anything more.




    This is nothing personal and I'm just venting.  I've been in the IT business for over 40 years and have run my own corporations for the past 15.  This is all about taking ownership.  If I have a vendor that has offered a deal and I pass that on to my customer, then my company takes ownership and we honor it. The point is that if I waited 2 months, we wouldn't be having this conversation.  I would have bought your "Holiday Bundle" and been happy with that.  I have a lot of time invested in Sonar and don't really want to change, but I am expecting someone to take ownership.  I have been checking since day one of registering Melodyne Essentials on Celemony's website and never saw a deal to upgrade to "editor" for $149.  The only offer was "assistant" upgrade for $149.  I emailed them two months ago regarding this and have yet to get a response. I'd be more than willing to discuss something we can work out offline if that's feasible.

    Gio Stefani
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    Stefani Entertainment

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    Andrew Rossa
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 15:17:18 (permalink)
    harpman58
    Andrew Rossa [Cakewalk]
    musec03
    TO BE CLEAR...
     
    I am in no way discrediting Cakewalk for anything.
    I've made money with X3 since it was installed and I love the program
     
    I could care less what competitors are offering.
     
    Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
     
    There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
     
    I simply asked the price and if there were promotional considerations...
     
    Andrew ...should I delete this whole thread?
    I thought others would like the answers...
    I did not take into account dissatisfied individuals using my thread as a means to spew bile
     
    FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
     
    I'll never use their product ...it's a choice.
    Cakewalk forever


    No it's fine. I appreciate hearing feedback from all customers. I'm looking into it but my understanding was there was window of time for current SONAR X3 Studio and Producer customers to upgrade to Editor. For whatever reason, some people missed out on it. Pro Tools doesn't even have Melodyne or ARA integration so the cost would be $299 so the fact that Celemony was offering a special upgrade price was nice of them. Obviously, some people weren't aware of it but not sure how that's our fault. I'll keep people posted if I hear anything more.




    This is nothing personal and I'm just venting.  I've been in the IT business for over 40 years and have run my own corporations for the past 15.  This is all about taking ownership.  If I have a vendor that has offered a deal and I pass that on to my customer, then my company takes ownership and we honor it. The point is that if I waited 2 months, we wouldn't be having this conversation.  I would have bought your "Holiday Bundle" and been happy with that.  I have a lot of time invested in Sonar and don't really want to change, but I am expecting someone to take ownership.  I have been checking since day one of registering Melodyne Essentials on Celemony's website and never saw a deal to upgrade to "editor" for $149.  The only offer was "assistant" upgrade for $149.  I emailed them two months ago regarding this and have yet to get a response. I'd be more than willing to discuss something we can work out offline if that's feasible.




    I sent you a PM. But let's be clear, the upgrade offer was done directly via Celemony. So it wasn't passed on by us. It was because of the success of that offer, that they graciously allowed us to offer a bundle. I am not sure how or why you missed it from them. I am sure they'll get back to you and they can clarify it. My understanding was you personally talked to Celemony but now I am hearing different. Why don't we let them have a chance to get back to you. Regardless, you aren't going to go to Pro Tools and get a better offer on Melodyne. And it won't be integrated via ARA. And they aren't so well known for their customer service. And I am trying to help you out here behind the scenes. So I think your criticism is unfair but you are entitled to your opinion.
    #13
    ampfixer
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 15:21:13 (permalink)
    I first tried to use Melodyne a couple of weeks ago. The first time I ran it, there was a pop-up telling me I could buy the editor upgrade for $149 until Jan 1 2014. I'm thinking that the window to upgrade may be triggered by your first use of the product. At least it sounds logical to me. You try it, and have a few weeks to decide if you want an upgrade. I find it way too confusing so I'm giving it a pass because I have too many things to learn.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
    WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
    #14
    harpman58
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 16:32:05 (permalink)
    Andrew Rossa [Cakewalk]
    harpman58
    Andrew Rossa [Cakewalk]
    musec03
    TO BE CLEAR...
     
    I am in no way discrediting Cakewalk for anything.
    I've made money with X3 since it was installed and I love the program
     
    I could care less what competitors are offering.
     
    Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
     
    There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
     
    I simply asked the price and if there were promotional considerations...
     
    Andrew ...should I delete this whole thread?
    I thought others would like the answers...
    I did not take into account dissatisfied individuals using my thread as a means to spew bile
     
    FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
     
    I'll never use their product ...it's a choice.
    Cakewalk forever


    No it's fine. I appreciate hearing feedback from all customers. I'm looking into it but my understanding was there was window of time for current SONAR X3 Studio and Producer customers to upgrade to Editor. For whatever reason, some people missed out on it. Pro Tools doesn't even have Melodyne or ARA integration so the cost would be $299 so the fact that Celemony was offering a special upgrade price was nice of them. Obviously, some people weren't aware of it but not sure how that's our fault. I'll keep people posted if I hear anything more.




    This is nothing personal and I'm just venting.  I've been in the IT business for over 40 years and have run my own corporations for the past 15.  This is all about taking ownership.  If I have a vendor that has offered a deal and I pass that on to my customer, then my company takes ownership and we honor it. The point is that if I waited 2 months, we wouldn't be having this conversation.  I would have bought your "Holiday Bundle" and been happy with that.  I have a lot of time invested in Sonar and don't really want to change, but I am expecting someone to take ownership.  I have been checking since day one of registering Melodyne Essentials on Celemony's website and never saw a deal to upgrade to "editor" for $149.  The only offer was "assistant" upgrade for $149.  I emailed them two months ago regarding this and have yet to get a response. I'd be more than willing to discuss something we can work out offline if that's feasible.




    I sent you a PM. But let's be clear, the upgrade offer was done directly via Celemony. So it wasn't passed on by us. It was because of the success of that offer, that they graciously allowed us to offer a bundle. I am not sure how or why you missed it from them. I am sure they'll get back to you and they can clarify it. My understanding was you personally talked to Celemony but now I am hearing different. Why don't we let them have a chance to get back to you. Regardless, you aren't going to go to Pro Tools and get a better offer on Melodyne. And it won't be integrated via ARA. And they aren't so well known for their customer service. And I am trying to help you out here behind the scenes. So I think your criticism is unfair but you are entitled to your opinion.




    Well, they did get back to me about 30 minutes ago and offered the $149 upgrade.  Look, I'm not knocking your product or your support.  We can all take lesson in better communication, including myself.  I didn't mean to offend you, Cakewalk or anyone else.  If I did, I apologize. My suggestion (constructive criticism)...next time provide a link inside the My Cakewalk store portal. Something like "click here to upgrade to Melodyne Editor (Offer ends xx/xx/xx)". This would have cleared up a lot of confusion. I totally understand it wasn't your offer, but this is the way we do our "due diligence" when partnering with other companies. Thanks for your time and see you all at NAMM 2014.

    Gio Stefani
    Sound / Video Engineer
    Stefani Entertainment

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    mettelus
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 17:32:11 (permalink)
    AFAIK, Melodyne sent an email to everyone who registered Essential (from X3) with an offer to upgrade to Editor for $149 (half price) which was good for 10 days. Some people did not get this email and contacted Melodyne directly, and some of these folks did so very recently. I have not heard of a single person (yet) whom Melodyne refused.

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    #16
    Splat
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2013/12/30 21:45:13 (permalink)
    The whole process was pretty clear for me, I wouldn't want third party offers in my Cakewalk account (in fact it would horrify me). Everything I did to upgrade was through the Celemony portal.

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    #17
    Vab
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    Re: Is There A Break on Upgrading to Full Melodyne 2.0? 2014/01/01 12:36:37 (permalink)
    I got sent two emails about the offer after activating melodyne essential, and also it told me in my web browser when activating too. I purchased it as it will vastly reduce the number of retakes I need to do when recording the piano.

    Its very clear, you have 14 days after registering to get editor for €/$149.
    #18
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