Is it me or does M-audio make crap (audio interfaces at least)?

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Monkey23
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June 26, 09 9:19 AM (permalink)

Is it me or does M-audio make crap (audio interfaces at least)?

I got a free (NFR) copy of Pro-tools M-powered recently (that I didn't ask for) that requires an M-audio interface to make it work. I'm not really interested in learning a whole new program when SONAR is working fine for me and I know it well. Still, I thought I'd mess around with it and see how the other half lives, I guess. And since my current audio interface in nothing special ( a line 6 toneport UX1) so I figured it would be a good as reason as any too upgrade my interface.

Well at this point, I'm about on my fourth M-audio soundcard in the last week that doesn't work (either properly, or at all!). Either their drivers are subpar or the device is not being recognized, etc. My current one emits a high pitched whine that wasn't there with my Toneport. M-audio says I should buy some kind of hum eliminator, blah, blah, blah. Yeah right, I'm gonna spend more money on something that should work right in the first place.

Anyway, luckily I held on to my Toneport and I'm going forget the whole pro-tools thing. It wasn't that important to me anyway. Still, it makes me wonder why these interfaces are so popular. All I read is bad customer reviews about their devices. Has anybody else had a similar experience?
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    Beagle
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:00 AM (permalink)
    I've been using my m-audio delta 44 for 3 years and 3 different computers now. never had a problem with it.

    don't know what kind of "elimiantor" you would need - and I don't know about "bad customer reviews" - I've seen no more bad reviews on m-audio than I have on any other device.

    which m-audio device do you have? which driver mode are you using? how do you have things connected?

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    #2
    mcdonalk
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:11 AM (permalink)
    I bought a D1010 several years ago. Other than to ship it back to M-Audio for repair, it never left its place in the rack.

    It started making an audible hum in its audio path. Shipped to M-Audio for free (warranty) repair.

    Its word clock input would not sync to a word clock signal (all other work clock IO in my system worked fine); sent it back to M-Audio for repair.

    Its word clock would still not sync to a word clock signal; sent it to M-Audio for repair again.

    Its word clock still would not sync to a word clock signal.

    When the D1010 integral MIDI interface was being used, there was an audible click in the audio path.

    I gave up and replaced the unit with a (much more expensive) Aurora 8.

    Besides, the D1010 used a wallwart.


    I also had a Midisport 8x8 which, while it functioned, was architecturally impaired. It functioned as a multi-channel MIDI interface, but not as an actual patchbay. I replaced it with an Edirol UM880 which could perform patch functions whether online or offline with a computer. I would expect a company formerly known as Midiman to understand all of the uses that one may require for a MIDI patchbay, but evidently not.

    Also, the MSP8x8 used a wall wart.

    My experience has led me to opine that M-Audio makes high end toys, not professional devices.

    That is two out of two M-Audio products that have disappointed me.

    #3
    zungle
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:12 AM (permalink)
    Has anybody else had a similar experience?


    Nope...........

    I own 3 AP2496's ...........1 of which is an original release from 2000........all work perfect none have ever died or hiccuped................


    #4
    zungle
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:16 AM (permalink)
    next time you are criticizing a device please list .........

    version of Sonar
    OS
    PC specs

    And ......................................THE DEVICE MAKE AND MODEL BEING CRITICIZED

    Then others can help or at least know what to look for.............


    Your post reads like this............Fords suck
    #5
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:18 AM (permalink)

    ORIGINAL: zungle

    Has anybody else had a similar experience?


    Nope...........

    I own 3 AP2496's ...........1 of which is an original release from 2000........all work perfect none have ever died or hiccuped................





    I had a 2496 back in like 2002 and it worked fine. Maybe I should correct myself and say newer interfaces.

    And don't get me wrong Beagle, I know all products get good and bad reviews on the internet. I just found in my research that there is a considerable amount of unhappy M-audio interface owners out there, especially on the M-audio forums. I don't want them to be bad. I want to hear that I just got unlucky. That's why I'm asking.
    #6
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:23 AM (permalink)

    ORIGINAL: zungle


    Your post reads like this............Fords suck


    Yes, that's pretty much what I'm trying to say.

    Actually, no, what I'm trying to say is: I just bought three Fords and they were all lemons. Did I just have bad luck?

    I didn't mention specific devices, because I'm not asking for help, I'm just trying to see if others had a similar unfortunate experience.
    #7
    ohhey
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:35 AM (permalink)
    ORIGINAL: Monkey23

    I got a free (NFR) copy of Pro-tools M-powered recently (that I didn't ask for) that requires an M-audio interface to make it work. I'm not really interested in learning a whole new program when SONAR is working fine for me and I know it well. Still, I thought I'd mess around with it and see how the other half lives, I guess. And since my current audio interface in nothing special ( a line 6 toneport UX1) so I figured it would be a good as reason as any too upgrade my interface.

    Well at this point, I'm about on my fourth M-audio soundcard in the last week that doesn't work (either properly, or at all!). Either their drivers are subpar or the device is not being recognized, etc. My current one emits a high pitched whine that wasn't there with my Toneport. M-audio says I should buy some kind of hum eliminator, blah, blah, blah. Yeah right, I'm gonna spend more money on something that should work right in the first place.

    Anyway, luckily I held on to my Toneport and I'm going forget the whole pro-tools thing. It wasn't that important to me anyway. Still, it makes me wonder why these interfaces are so popular. All I read is bad customer reviews about their devices. Has anybody else had a similar experience?


    What model M-Audio interface is it ? Also, what kind of speakers and input devices are attached ?
    #8
    tarsier
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 11:01 AM (permalink)
    We've used AP2496 cards here for years and they've been excellent. I've stuck to the pre-M-Powered drivers tho. If it ain't broke...

    But based on my good experience with the 2496s, I tried out a Fasttrack which was utter garbage. So I suppose it depends on the device.
    #9
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 11:02 AM (permalink)
    2X Fast Track USB
    2X Firewire solo

    Maybe the higher end stuff is more stable but I didn't want to make a big investment for something I got for free and just to try out
    #10
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 11:05 AM (permalink)
    Speakers are Event TR6's but they were not the cause of the high pitched whine. The Fast track was

    #11
    inmazevo
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 12:24 AM (permalink)
    I actually never had an issue with their quality, for what they are.

    However, they don't support their stuff well enough for my tastes. I bought a midisport 8x8 a few months after Vista came out, and they don't apparently ever plan on releasing 64bit Vista drivers for it. They finally release 64bit drivers for a few other things, but in some cases that took over a year.

    And for the midisport, even the XP drivers were about 5 years old.

    They behave similarly on the Mac side of their house.

    Won't buy them.
    Won't recommend them.
    EMU either (for the same reasons).

    Quality is only useful if you can actually use the product.

    - zevo
    post edited by inmazevo - June 26, 09 12:36 AM
    #12
    batsbrew
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 12:25 AM (permalink)
    i don't use any of their software.


    but i love my 24/96 card in my home pc, and my 192 card in my main DAW.

    no problems at all, they work like a charm.

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    ohhey
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 12:55 AM (permalink)
    ORIGINAL: Monkey23

    2X Fast Track USB
    2X Firewire solo

    Maybe the higher end stuff is more stable but I didn't want to make a big investment for something I got for free and just to try out


    The Fast Track USB has all unbalanced connections so if you get any noise there is really not much you can do.

    The Firewire solo does have balanced outs if you have the correct cable. That should get rid of the noise unless it's getting into one of the inputs. You can test for that by using the software mixer for it to mute each one till you find out where the noise is comming from. For those Event speakers you would need TRS to TRS cables or TRS to XLR. Verify the pin out is correct for both ends.

    But on the subject of Firewire you really should have a Firewire interface for your computer with the TI chipset on it. There can be problems with the others. However, this would not cause the whine thing.. that is something else. There may also be a patch needed for Windows for firewire depending on what version and service pack you have. Don't remember the details.

    I do know there are many happy M-Audio users out there so I don't think we are looking at a problem with that brand name. They are near the top of the list for support and driver development. But as with any setup you may have issues to work out and fine tuning to do.
    post edited by ohhey - June 26, 09 1:07 PM
    #14
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 2:21 PM (permalink)

    ORIGINAL: ohhey
    ...There may also be a patch needed for Windows for firewire depending on what version and service pack you have. Don't remember the details.


    Can you elaborate on this? M-audio could give me no good reason why the driver would install (I'm assuming correctly) and then the device not to be recognized (not even a device not recongized pop-up).

    The whine was from the Fasttrack USB. That, I'm sure of.
    #15
    ohhey
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 2:41 PM (permalink)

    ORIGINAL: Monkey23


    ORIGINAL: ohhey
    ...There may also be a patch needed for Windows for firewire depending on what version and service pack you have. Don't remember the details.


    Can you elaborate on this? M-audio could give me no good reason why the driver would install (I'm assuming correctly) and then the device not to be recognized (not even a device not recongized pop-up).

    The whine was from the Fasttrack USB. That, I'm sure of.



    The patch wouldn't help that best I remember.. I don't remember all the detials but even if it needed the patch for other reasons it would still show up. Do you have any other firewire devices you could try on that port to make sure it's working ? Also, does the firewire adapter show up in device manager as installed and working ?
    #16
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 3:03 PM (permalink)

    ORIGINAL: ohhey


    ORIGINAL: Monkey23


    ORIGINAL: ohhey
    ...There may also be a patch needed for Windows for firewire depending on what version and service pack you have. Don't remember the details.


    Can you elaborate on this? M-audio could give me no good reason why the driver would install (I'm assuming correctly) and then the device not to be recognized (not even a device not recongized pop-up).

    The whine was from the Fasttrack USB. That, I'm sure of.



    The patch wouldn't help that best I remember.. I don't remember all the detials but even if it needed the patch for other reasons it would still show up. Do you have any other firewire devices you could try on that port to make sure it's working ? Also, does the firewire adapter show up in device manager as installed and working ?


    The device lights up when I plug it in, so I'm assuming that the port works, and yes the firewire adapter is listed but it doesn't recognize the unit. Literally, nothing happens.
    #17
    wst3
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 3:16 PM (permalink)
    In general M-Audio builds for their target audience, and at least back when I followed such things, they were very good at defining their market. One of their first product groups was SMPTE time code devices, and I still have their SyncmanPro and SyncmanVideo boxes, and they still work, though they don't get nearly the use they once did.

    I've never been terribly impressed with their audio interfaces, but there was one that was PCI based that was pretty darned good.

    Their A/D and D/A converters, back when they were named for barn yard animals, were pretty good and well received.

    I wrestled with both a 2x2 and 8x8 MIDI interface for a little while before giving up. They had several problems when connected to a Win2K/SP4 machine. I never had a chance to try them under WinXP post SP2, which allegedly solved some of the USB problems.

    I still use their little Uno MIDI interface and a Transit USB audio interface with my laptop. I'd have to say that they are better than I expected. I wouldn't try to compare them to an Apogee, Prism, or Lavry, but for what I need to do with a laptop they are good.

    Keep in mind that M-Audio never claimed to stake out the high end. They make - or try to make - gear that is better than other stuff at that price point. Their mission, before they were absorbed, was to make it a little easier for musicians to make music, and I think they succeed.

    Just don't expect every M-Audio product to the best thing money can buy and you'll be all set.

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    #18
    rstollen
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 3:33 PM (permalink)
    The 2496 seems pretty solid to me. I used one for 6 years and I only switched to something else because I needed more channels. But M-Audio took way too long on drivers for Vista.

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    ohhey
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 3:35 PM (permalink)
    ORIGINAL: Monkey23
    ......

    The device lights up when I plug it in, so I'm assuming that the port works, and yes the firewire adapter is listed but it doesn't recognize the unit. Literally, nothing happens.


    OK, does it show up in device manager as a sound video or game.. device ? Also, what driver type is Sonar set to use in Options / Audio ? Is it ASIO or WDM ?
    #20
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 7:25 PM (permalink)

    ORIGINAL: ohhey

    ORIGINAL: Monkey23
    ......

    The device lights up when I plug it in, so I'm assuming that the port works, and yes the firewire adapter is listed but it doesn't recognize the unit. Literally, nothing happens.


    OK, does it show up in device manager as a sound video or game.. device ? Also, what driver type is Sonar set to use in Options / Audio ? Is it ASIO or WDM ?


    It's ASIO. As for the device manager thing, honestly I'm not sure as I no longer have the Firewire solo. That was two M-audio soundcards ago :)

    Still, I appreciate you trying to help. That's very kind of you. I probably will still buy a Maudio soundcard in the near-ish future. The Profire 610 looks appealing. I guess I'm a little turned off by my experience(s) and their flippant attitude about the whole thing. For example, even though they have new Vista 32-bit drivers for all of their products, the support guy suggests that if it doesn't work, to try the XP drivers. Well, what do you mean, if it doesn't work?!
    #21
    ohhey
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 7:53 PM (permalink)
    ORIGINAL: Monkey23


    ORIGINAL: ohhey

    ORIGINAL: Monkey23
    ......

    The device lights up when I plug it in, so I'm assuming that the port works, and yes the firewire adapter is listed but it doesn't recognize the unit. Literally, nothing happens.


    OK, does it show up in device manager as a sound video or game.. device ? Also, what driver type is Sonar set to use in Options / Audio ? Is it ASIO or WDM ?


    It's ASIO. As for the device manager thing, honestly I'm not sure as I no longer have the Firewire solo. That was two M-audio soundcards ago :)

    Still, I appreciate you trying to help. That's very kind of you. I probably will still buy a Maudio soundcard in the near-ish future. The Profire 610 looks appealing. I guess I'm a little turned off by my experience(s) and their flippant attitude about the whole thing. For example, even though they have new Vista 32-bit drivers for all of their products, the support guy suggests that if it doesn't work, to try the XP drivers. Well, what do you mean, if it doesn't work?!



    Ahhh... if you choose ASIO that means you can only have one driver and some other sound card (like the built in one) may have gotten there first. Try swtiching to WDM as a test and see if you can see both drivers. If so let it profile both then uncheck the I/O on the built in card leaving only the M-Audio. Then you may be able to switch back to ASIO with the M-Audio being the default this time. For that matter the WDM type might work just fine on the M-Audio.

    You can also use device manager to disable all other sound cards while you are profiling in Sonar. This will hide those drivers till you can get it set. Sonar should go out and only find the M-Audio and be happy.
    post edited by ohhey - June 26, 09 8:04 PM
    #22
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 26, 09 10:03 PM (permalink)
    No, I know about the whole ASIO thing. I had disabled the computer's internal Realtek soundcard before installing.
    #23
    Anubis
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 28, 09 3:19 AM (permalink)
    Over the years I've heard people get satisfactory results with their PCI devices. Most of the horror stories seem to involve their USB series.

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    #24
    Monkey23
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 28, 09 10:56 PM (permalink)

    ORIGINAL: Anubis

    Over the years I've heard people get satisfactory results with their PCI devices. Most of the horror stories seem to involve their USB series.


    It definately seems that way. Even from this thread, practically every pro is from M-audio PCI users (including myself) and every con is from those who have used their USB and /or Firewire interfaces (also including myself).
    #25
    tyacko
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 30, 09 8:38 AM (permalink)
    Like inmazevo, I had a midisport 8x8 that in XP would hang when trying to exit out of Sonar (which would require me to kill the sonar process in Task Manager to fix it) or would not stay in sync at times. The last straw was when I upgraded to Vista and they had no plans to support it.

    I moved to a Roland midi interface (UM-3EX) and it works fantastic. No problems in XP or Vista.

    I won't consider an M-Audio product in the future.

    Tom

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    #26
    rstollen
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    RE: Is it me or does M-audio make crap (audio interfaces at least)? June 30, 09 3:21 PM (permalink)
    tyacko - M-Audio has 32-bit drivers available for the 8x8, but not 64-bit:

    http://www.m-audio.com/index.php?do=support&tab=driver&serie_ID=4&PID=66fc0423c8451084ba0c8f3f0b068fe1&OS=45#tabs
    post edited by rstollen - June 30, 09 3:32 PM

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    #27
    axeman820
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    Re: RE: Is it me or does M-audio make crap (audio interfaces at least)? September 15, 09 10:58 PM (permalink)
    I have ASUS P5Q, dualcore Intel 2.4 ghz, 2 gig corsair, ASUS 512 NVIdia, RealTek onboard, 320 ESATA 7200 Seagate. M-Audio Firewire solo, into 25 watt philliips amp to unpowered KLH monitors. Cakewalk GT Pro works, but there is lots of noise in the first tracks I've put down.  It is sad to see what the opinions are of the M-Audio low end stuff is, because I have waited a long time to get it working, and I've had to delete and reinstall stuff and reset the drivers. Based on what I've read here, maybe I should try the WDM drivers next. Don't want to mess with buffere size without some good advice first.
    #28
    Fog
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    Re: RE: Is it me or does M-audio make crap (audio interfaces at least)? September 15, 09 11:20 PM (permalink)
    I use 2 m-audio products sound card wise..... an ozone (you can't buy any more) and a delta 1010LT

    the ozone does hiccup the odd time driver wise, but nothing major.. I haven't had issues with them much. they do what they say..

    m-audio are part of avid / digi design since maybe 2000? 2001? so of course they are gonna promote pro-tools.. much like roland / sonar... and yamaha / cubase etc etc

    as for the pre's / DA's.. remember the delta series is what 10 years old now?!?! so have to cut a bit of slack.. yep there are newer cards , that have better conversion but say with the EMU.. routing them is a bit fiddly..

    so what you pay for regarding them , pretty ok.. drivers aren't an issue ..

    I did want an RME a-io BUT they held them back for a year, so RME can wait on my money now..  till I build a newer pc. I decided to get it as a stop gap.. since most of my work is inside the box well it doesn't really matter about pre's..

    I wasn't expecting a top end card, because I didn't pay a top end price, but I know people who have albums out that used 1010's.. so it's partly the person using the stuff as well as the tools     
    post edited by Fog - September 15, 09 11:22 PM
    #29
    foxwolfen
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    Re: RE: Is it me or does M-audio make crap (audio interfaces at least)? September 16, 09 1:12 AM (permalink)
    I have bought two delta's,  one fastrack pro and one prokeys 88 piano from M-Audio.

    The cards were ultimately returned. The fasttrack I kept as it was a special order and I did not want to get dinged the restocking fee. I hate it.

    The piano has a wonderful tone for the Grand, but the rest are putrid, and the organ has noise issues. The keys are crap, and the velocity curves are crap with a half dozen keys that make much louder sounds than the others.

    So to answer the OP.. yes, I have had poor experience with M-Audio, and yes, it seems the customer reviews are often far worse than comparable products and their support forums are awash with "you just gotta live with it cuz its broke and they aint fixing it".

    I also own an AVID DVW. Very powerful, very buggy. For so called "industry standard" their products are subpar and their support worse. And I have spent a small fortune learning that lesson the hard way, and that bothers me a lot.

    A scientist knows more & more about less & less till he knows everything about nothing, while a philosopher knows less & less about more & more till he knows nothing about everything.

    Composers Forum
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