burgerproduction
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JRRshop
I placed an order with JRR for Addictive Drums Custom following the advice of people on the board here. I set up an online account, paid via PayPal, printed out the order confirmation but never received an email confirmation from JRR. I assumed that as it was the weekend I would hear something on Monday. I've since tried to login to my JRR account, but my account doesn't exist. Tried a password recovery, but my email isn't recognized. I've since sent two emails to JRR with proof of purchase (PayPal payment went through and I have their online invoice)... Nothing. No response. Should I be worried or are they just very flaky? Has anyone else had problems with them?
post edited by burgerproduction - 2018/01/29 10:32:27
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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backwoods
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Re: Is JRRshop legit and trustworthy?
2018/01/23 07:37:33
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I think so! One order i placed got forgotten and I had to email them but they got back to me ,apologized and delivered the order. That don't seem as efficient as some of the other companies in my experience but I believe them to be honest
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RSMCGUITAR
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Re: Is JRRshop legit and trustworthy?
2018/01/23 08:24:46
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They've always been great with me.
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highlandermak
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Re: Is JRRshop legit and trustworthy?
2018/01/23 11:28:19
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I never had an issue with their seevice through the years. Recently purchased Studio One through them as well. Hopefully they will respond soon.
Computer: CYBERPOWERPC Gamer Xtreme VR GXiVR8140A Gaming PC OS: Genuine Windows 10 64 bit (Most current updates) CPU: Intel Core i7-8700K 3.7GHz 6-Core | Intel Z370 Express Chipset Graphic: NVIDIA GTX 1080 8GB USB: 6 x USB 3.1 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet 10/100/1000 Storage: 240GB SSD+2TB HDD Application(DAW): Studio One 3 Pro and SONAR PLATINUM - Version (Most current update) Audio Interfaces: PreSonus Studio 192 and Focusrite: Scarlett 6i6 (Most current updates)
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/23 11:36:33
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I must admit, I'm getting a bit worried.
I've emailed them twice, included documents and receipts, but got no reply.
Is there some reason why they might be closed or not replying?
If I don't hear back soon, I will have to open up a reclaim through PayPal.
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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pwalpwal
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Re: Is JRRshop legit and trustworthy?
2018/01/23 11:39:18
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jrr are fine, you could try contacting user " uncle e" on the kvr forum
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/23 12:22:13
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Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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djwayne
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Re: Is JRRshop legit and trustworthy?
2018/01/23 13:10:14
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/23 13:11:21
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djwayne
try calling
I live in Italy - that's an expensive call.
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/23 15:57:53
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☄ Helpfulby pwalpwal 2018/01/23 17:12:40
Ok guys. I'm an arse. I admit it. I miss-typed my password when I setup the account, that's why I couldn't get into my account. (though why I couldn't do a password reset is a mystery to me). I found the product key in on my account and redeemed it at XLNAudio. For some reason it took a few tries, but worked in the end. Whew! I am now a happy man!  I did get in contact with JRR via their Facebook fan section - why they didn't respond to emails and why I didn't get an email confirmation is still a bit of a mystery - something about problems with their email delivery. So, I apologise for any bad press I may have caused JRRShop. If I could delete this thread, I would. Sorry guys.
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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abacab
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Re: Is JRRshop legit and trustworthy?
2018/01/23 17:02:09
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I have made several purchases from JRR, and they did me very well! I had a question about one of them which was a crossgrade, and I got a quick email response from 'Uncle E'. I had simply forgotten to submit the crossgrade qualification documents. 
DAW: CbB; Sonar Platinum, and others ...
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pwalpwal
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Re: Is JRRshop legit and trustworthy?
2018/01/23 17:13:02
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glad you got it sorted 
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WallyG
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Re: Is JRRshop legit and trustworthy?
2018/01/23 17:23:29
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burgerproduction
I must admit, I'm getting a bit worried.
I've emailed them twice, included documents and receipts, but got no reply.
Is there some reason why they might be closed or not replying?
If I don't hear back soon, I will have to open up a reclaim through PayPal.
There are too many good vendors out there to purchase music stuff. I personally will never use JRRshop again! Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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abacab
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Re: Is JRRshop legit and trustworthy?
2018/01/23 17:34:53
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It's not very cool to bash a vendor, without giving any reason at all...
JRR is legit, and will attempt to resolve any issue you have, if you have made reasonable effort to contact them with the details.
DAW: CbB; Sonar Platinum, and others ...
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jgarland
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Re: Is JRRshop legit and trustworthy?
2018/01/23 18:45:21
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JRRshop is good. I've purchased a number of products from them without any problems, they even price matched a competitors lower price for Superior Drummer 3 (saved 40 bucks).
Cakewalk by BandLab, Asrock X399 Fatal1ty, TR 1950X, Enermax TR4 360 AIO Cooler, G.Skill Flare X F4-3200C14Q--32GFX RAM, HAF 932 advanced case, Seasonic 1000 SSR-1000TD psu, 960 EVO 1TB & 250GB NVMe pcie SSD, 850 EVO 1TB (data), Gigabyte GTX 1080, Saffire Pro 26, Windows 10 Pro 64bit, empty wallet :)
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WallyG
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Re: Is JRRshop legit and trustworthy?
2018/01/23 19:56:05
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abacab
It's not very cool to bash a vendor, without giving any reason at all...
JRRshop has not responded to my emails or returned phone calls on a product I purchased from them... Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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djwayne
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Re: Is JRRshop legit and trustworthy?
2018/01/23 19:56:24
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I've had very good luck and good prices with JRR !!!!!
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abacab
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Re: Is JRRshop legit and trustworthy?
2018/01/23 19:59:39
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WallyG
abacab
It's not very cool to bash a vendor, without giving any reason at all...
JRRshop has not responded to my emails or returned phone calls on a product I purchased from them...
Walt
If you need tech support, you should buy from Sweetwater. They offer after sale support.
DAW: CbB; Sonar Platinum, and others ...
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/23 20:20:05
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WallyG
JRRshop has not responded to my emails or returned phone calls on a product I purchased from them...
Walt, I tried sending emails but got no reply. However, when I went via their Facebook page and contacted them on their fan messaging site, I got a response quite sharpish. I don't know if that will help you or not, but it's worth giving it a go.
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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WallyG
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Re: Is JRRshop legit and trustworthy?
2018/01/24 16:26:43
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abacab
WallyG
abacab
It's not very cool to bash a vendor, without giving any reason at all...
JRRshop has not responded to my emails or returned phone calls on a product I purchased from them...
Walt
If you need tech support, you should buy from Sweetwater. They offer after sale support.
I agree and normally buy from them or B&H Photo. Andy Miller at Sweetwater is my go-to guy. Neither one had the product that JRRshop had so I made the mistake of going to them. Walt
Roland Jupiter 80, Roland D50, Roland Integra 7, Roland BK-7m, Yamaha Montage 6, ARP Odyssey, Excelsior Continental Artist, Roland FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 Professional, Melodyne Studio 4, Behringer X-Touch, RME Fireface UCX, MOTU MIDI Express XT - ADK Pro Audio Hex Xtreme 6 Core i7 4.5GHz, 64GB, 480GB SS, 3 X 3TB Hard Drives, Win 10, 2 X 27" & 1X 46" Monitors, My WEB site - www.gontowski.com/music
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abacab
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Re: Is JRRshop legit and trustworthy?
2018/01/24 16:36:02
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☄ Helpfulby jude77 2018/01/24 22:36:44
The way I look at a discounter such as JRR is that I am getting a product that I want at rock bottom prices. If I get the product that I paid for, then the sale is done, and I am happy. I doubt that the JRR pricing structure allows room for any sort of product specialists. Having a personal sales rep comes with an additional cost. I think JRR is a very good choice if you already know exactly what you need, and just want to buy it. Otherwise those other options such as Sweetwater or B&H might be better if you have questions or need advice about a product.
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paulo
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Re: Is JRRshop legit and trustworthy?
2018/01/24 20:32:49
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I've always found JRR shop service to be very efficient and problem free, not to mention often having the lowest prices. I did have an issue during the holiday period recently where a purchase transaction went through twice (partly my fault) and my first thought that this was going to be a real PITA to sort out quickly given the time of year. I sent them an email late that evening (my time) and they responded and corrected the error the following day. Can't ask for more than that.
I wouldn't hesitate to buy from them again.
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jude77
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Re: Is JRRshop legit and trustworthy?
2018/01/24 22:38:13
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I'm with the crowd here: I've used them 5-6 times and things were smooth as silk. They seem like good people to me.
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emeraldsoul
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Re: Is JRRshop legit and trustworthy?
2018/01/25 01:29:01
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CakeAlexSHere
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Re: Is JRRshop legit and trustworthy?
2018/01/25 03:10:52
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/25 10:11:06
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I would like to add to the positive comments.
One word of advice though. When setting up your JRRshop account, make sure you keep a note of your password, otherwise you may not be able to retrieve it.
There does seem to be an issue with emails. I don't know if it is because I have a @hotmail.com account. Perhaps their email service provider blacklists it - I've had a similar issue with Native Instruments site, which seem to have blacklisted @hotmail addresses - this makes password resetting on the site impossible. Or it could be a bad design of the website. Either way, everytime I tried to retrieve the password, nothing came through to my email account, and ditto for the serial numbers for products that they sent me via email. Luckily the serial numbers are printed on your product page....if you can get into your account ;)
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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CW3948368110
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Re: Is JRRshop legit and trustworthy?
2018/01/25 10:59:27
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I have bought dozens of times from them and the serial numbers sent by email also. Maybe it´s something about hotmail like you said, I have gmail account, never had a problem.
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paulo
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Re: Is JRRshop legit and trustworthy?
2018/01/25 20:46:46
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FWIW I have an @hotmail.com address and have never had any problems getting emails from JRR Shop.
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Fleer
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Re: Is JRRshop legit and trustworthy?
2018/01/26 01:04:04
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JRR and Uncle E are great. Maybe change the thread title ...
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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burgerproduction
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Re: Is JRRshop legit and trustworthy?
2018/01/29 10:35:29
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Fleer
JRR and Uncle E are great. Maybe change the thread title ...
Have done.
Cakewalk by Bandlab, Sonar Platinum Lifetimer, Windows 10, HP Laptop, CPU i5, RAM 8GB. Audio interface: Edirol FA-101 Firewire interface with moded drivers. Microphones: Audio-Technica, M-Audio, Behringer, AKG. Pianos: Casio digital, Yamaha B1 upright. Guitars: Dobro, Tanglewood, Danelectro, Fender. Hats: Fez Check out my music : https://53mph.bandcamp.com/album/like-water-to-the-sand
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