Just updated from Producer X3 to Platinum & crashing

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stm113cw
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2016/08/27 17:10:07 (permalink)

Just updated from Producer X3 to Platinum & crashing

Sonar will get to the startup screen but whether I tell it to open an existing project or try to create a new one it crashes. Please help, about to track some demos, and have a serious project starting Monday. Thanks!
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    cowboydan
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 17:16:20 (permalink)
    Did You check your buffer size? Maybe try to bring it up to 1024.
    #2
    Zargg
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 17:32:51 (permalink)
    Hi. Maybe try to Ctrl click while opening SONAR Platinum, and let it re - personalize settings?
    Do you have administrator privileges? 
    All the best.

    Ken Nilsen
    Zargg
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    Win 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII
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    #3
    musicjohnnie
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 18:08:05 (permalink)
    Hello,
    Try uninstalling Splat. Then uninstall  X3,  make sure total uninstall of both versions happen. If both versions are listed in the CCC, right click and choose more and find where the files exsist. Then uninstall there. That should clear the installs. Then in the CCC reinstall Splat. Hope this helps
    MJ
    #4
    fireberd
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 18:14:32 (permalink)
    On my Win 7 installation, I have both X3 and Platinum and no conflicts.  Platinum works perfectly.
    I would try uninstalling Platinum, restart the PC, and then do a new install of Platinum, using the Command Center.
     

    "GCSG Productions"
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    #5
    stm113cw
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 20:59:00 (permalink)
    What is splat? I got the Platinum update through a digital download from sweetwater and installed through command center, would I have to go through that all over again?
     
    I have since gotten a couple of projects to open and stay open in "safe mode" but it still crashes when I try to open a new project it still crashes.
    #6
    pinguinotuerto
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 21:01:06 (permalink)
    stm113cw
    What is splat?


    Abbreviation for Sonar Platinum. I hate it!!! Lol!

    HP DV7-3085 Laptop (Intel Core i7 720 1.6 GHZ, 6 GB RAM, 1333 MHZ FSB, 2 500GB 7200 RPM Internal HDs, 17" screen), HP 2009m Monitor, 2TB Ext Drive
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    Sonar Platinum & X3e Producer (64 Bit)
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    #7
    pinguinotuerto
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 21:02:12 (permalink)
    I have both Sonar X3e and Platinum on my Win 7 64 system with no issues?
    Please post your system specs, OS, etc..
     

    HP DV7-3085 Laptop (Intel Core i7 720 1.6 GHZ, 6 GB RAM, 1333 MHZ FSB, 2 500GB 7200 RPM Internal HDs, 17" screen), HP 2009m Monitor, 2TB Ext Drive
    Line 6 UX8 with PodFarm 2 Platinum
    2 Joe Meek VC6Q British Channels
    Sonar Platinum & X3e Producer (64 Bit)
    AD2 w Roland V-Drums (TD4KX2)
    Windows 7 Home Premium (64 bit)
    KRK VXT 8 Monitors
    Frontier Alphatrack, Razer Naga Mouse, nanoKontrol2     
    #8
    chuckebaby
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 21:16:00 (permalink)
    pinguinotuerto
    Please post your system specs, OS, etc..



    +1
    The more info you leave (set up / audio card / OS) the more accurate the results you will receive in the form of a solution. List it or put it in your signature.

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #9
    stm113cw
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 21:24:56 (permalink)
    I'm running Windows 10 Home, Intel Core i5-4560 CPU  @ 3.20 ghz and only 8 gb ram (will upgrade the ram soon).
    My interface is a Focusrite Scarlett 18i8.
     
    Thanks for all of your help thus far.
    #10
    pinguinotuerto
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/27 21:27:47 (permalink)
    stm113cw
    I'm running Windows 10 Home, Intel Core i5-4560 CPU  @ 3.20 ghz and only 8 gb ram (will upgrade the ram soon).
    My interface is a Focusrite Scarlett 18i8.
     
    Thanks for all of your help thus far.


    Sorry, I don't run Win 10, so I can't help, but I'm sure someone will chime in soon. Good luck!!!!!

    HP DV7-3085 Laptop (Intel Core i7 720 1.6 GHZ, 6 GB RAM, 1333 MHZ FSB, 2 500GB 7200 RPM Internal HDs, 17" screen), HP 2009m Monitor, 2TB Ext Drive
    Line 6 UX8 with PodFarm 2 Platinum
    2 Joe Meek VC6Q British Channels
    Sonar Platinum & X3e Producer (64 Bit)
    AD2 w Roland V-Drums (TD4KX2)
    Windows 7 Home Premium (64 bit)
    KRK VXT 8 Monitors
    Frontier Alphatrack, Razer Naga Mouse, nanoKontrol2     
    #11
    chuckebaby
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/28 08:54:24 (permalink)
    stm113cw
    I'm running Windows 10 Home, Intel Core i5-4560 CPU  @ 3.20 ghz and only 8 gb ram (will upgrade the ram soon).
    My interface is a Focusrite Scarlett 18i8.
     
    Thanks for all of your help thus far.


    did you install the mix control software for the 18I8 drivers  ?
    all windows updates are done ?
    running the latest Cakewalk Command Center ?

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #12
    stm113cw
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    Re: Just updated from Producer X3 to Platinum & crashing 2016/08/28 09:07:57 (permalink)
    I'm thinking everything should be up to date as I downloaded command center yesterday and Friday X3 was working just fine.
    #13
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